Strategic Customer Success Manager – Enterprise SaaS & AI‑Driven Marketing Solutions

About brighthush

brighthush is at the forefront of AI‑powered marketing for multi‑location enterprises. Our platform empowers brands to achieve local and search visibility through an autonomous, agentic workforce that orchestrates social media, reviews, and geo‑search campaigns at scale. Trusted by leading brands—now all represented by brighthush—our technology transforms marketing from a manual process into intelligent, consistent work that grows every location in today’s geo‑driven marketplace. Recognized by industry leaders for innovation, brighthush is redefining how enterprises engage with their communities.

Why Join brighthush?

As a rapidly expanding SaaS company, brighthush offers a dynamic, high‑impact environment where your work directly fuels growth and customer success. You’ll collaborate with cross‑functional teams—sales, product, support, finance, and operations—to deliver measurable value to our clients. Our culture is built on agility, transparency, and a shared commitment to excellence. Whether you’re a seasoned customer success professional or a rising star, brighthush provides the resources, mentorship, and career pathways to accelerate your trajectory.

Key Responsibilities

• Own and champion a portfolio of enterprise accounts, ensuring strategic alignment with each client’s business objectives.
• Proactively identify and mitigate churn risk, maintaining high gross retention rates across the book of business.
• Drive monthly recurring revenue growth by implementing proven adoption, expansion, and upsell strategies.
• Lead cross‑functional initiatives—working closely with sales, onboarding, support, product, finance, and operations—to deliver seamless customer journeys.
• Serve as a trusted advisor, building deep relationships with C‑level executives and key stakeholders.
• Analyze lifecycle metrics, develop insights, and execute onboarding, enablement, adoption, and retention playbooks.
• Employ multi‑channel communication—video, email, phone, partner outreach—to engage customers at every touchpoint.
• Champion customer referenceability and satisfaction, positioning clients as success stories for the broader market.

Essential Qualifications

• Proven track record of exceeding sales and customer success goals in a SaaS environment.
• Exceptional organizational skills, capable of juggling multiple priorities without compromising customer delight.
• Strong analytical mindset with the ability to synthesize data into actionable insights.
• Technical and sales acumen combined with a customer‑centric approach.
• Experience influencing C‑level executives and navigating enterprise buying cycles.
• Excellent written and verbal communication, with mastery of presentation skills for audiences of all sizes.
• Demonstrated ability to lead, manage, or influence both internal and external stakeholders to achieve outcomes.
• Background in SaaS, social media management, or enterprise software solutions.

Preferred Qualifications

• Experience in AI‑driven marketing platforms or related technology.
• Familiarity with local search, review management, and geo‑marketing strategies.
• Prior success in a high‑growth, fast‑paced startup or scale‑up environment.
• Knowledge of data analytics tools and dashboards (e.g., Tableau, Looker).

Skills & Competencies

• Strategic Thinking & Execution
• Customer Advocacy & Relationship Building
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Problem Solving & Innovation
• Change Management & Adaptability
• Project Management & Prioritization
• Presentation & Storytelling

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders and industry experts.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear career pathways—from Customer Success Manager to Senior Manager, Director, and VP roles.
• Opportunities to lead cross‑functional projects and influence product roadmap.
• Participation in global conferences, webinars, and industry panels.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and empowerment. Key highlights include:

• Fully remote, flexible work arrangements that support work‑life balance.
• Quarterly wellness days and flexible paid time off to recharge.
• Inclusive, diverse teams that celebrate different perspectives.
• Regular virtual coffee chats, hackathons, and team‑building events.
• Transparent communication from leadership, with open forums for feedback.

Compensation & Benefits

We offer a competitive base salary ranging from $70,000 to $100,000 CAD, complemented by performance‑based bonuses and commissions. In addition, full‑time permanent employees receive a comprehensive benefits package:

• Health, dental, and vision insurance.
• Wellness incentives and wellness days.
• 401(k) plan with employer match.
• Flexible paid time off and paid holidays.
• Employee engagement programs and recognition initiatives.

What Makes brighthush Unique

Our team—brighthushites—works from home around the globe, collaborating across time zones to deliver world‑class solutions. We value curiosity, ownership, and the courage to challenge the status quo. If you’re passionate about transforming how enterprises use social technology and want to make a tangible impact, brighthush is the place for you.

Ready to Apply?

Join brighthush and help shape the future of AI‑powered marketing for multi‑location brands. If you’re driven, customer‑focused, and eager to grow, we want to hear from you. today and become a key player in our success story.