Senior Director, Global Customer Business Unit – Strategic Account Leadership, Connectivity & Cloud Solutions

About brighthush – Pioneering the Future of Connected Products

At brighthush, we empower the world’s most innovative brands to turn bold ideas into market‑leading products. From advanced medical devices and aerospace systems to next‑generation cloud hardware, our end‑to‑end design, manufacturing, and supply‑chain expertise enables customers to solve their most complex challenges. With a global footprint spanning more than 40 locations across the Americas, Europe, and Asia, brighthush blends deep industry knowledge with cutting‑edge technology to deliver measurable value at every stage of the product lifecycle.

We are seeking a visionary leader to join our executive team as the Director of a Customer Business Unit. This remote, globally‑focused role will drive strategic growth, operational excellence, and unparalleled customer satisfaction for a portfolio of high‑impact accounts worth $100 million+ in annual revenue.

Why This Role Matters

The Global Business Unit Director is the linchpin between brighthush’s multi‑disciplinary delivery teams and our most strategic customers. You will shape the commercial relationship, steer profitability, and champion innovative solutions that keep our partners ahead of the technology curve. Your leadership will directly influence brighthush’s market position in the fast‑growing Connectivity and Cloud Solutions arena.

Key Responsibilities

• Strategic Account Leadership: Own the full lifecycle of a portfolio of strategic customers, acting as the primary executive interface for all commercial, contractual, and operational matters.
• Contract & Commercial Management: Negotiate, execute, and manage complex contracts and service agreements, ensuring compliance with brighthush’s policies and customer expectations.
• Financial Stewardship: Drive account profitability, monitor P&L performance, and deliver on revenue and margin targets through disciplined financial analysis and forecasting.
• Customer Satisfaction & Advocacy: Champion the voice of the customer within brighthush, resolve escalations, and lead initiatives that boost Net Promoter Scores and long‑term loyalty.
• Account Planning & Growth: Develop and execute multi‑year account plans that identify cross‑sell, up‑sell, and new‑service opportunities aligned with the customer’s roadmap.
• Pricing & Quoting Oversight: Supervise pricing strategies, quote generation, and bid processes in partnership with Sales, Supply Chain Management (SCM), and the Customer Focus Team (CFT).
• Program & Product Transfer Coordination: Lead cross‑functional teams to introduce new programs, manage product transfers across sites, and ensure seamless hand‑offs from engineering to production.
• Cross‑Functional Team Leadership: Direct a geographically dispersed team of program managers, engineers, and support staff, fostering collaboration, accountability, and high performance.
• Data‑Driven Decision Making: Leverage advanced analytics, management information systems, and KPI dashboards to make informed decisions and continuously improve operational outcomes.
• Stakeholder Communication: Conduct regular business reviews, program status meetings, and executive briefings with both internal leaders and senior customer representatives.
• Travel & Representation: Travel domestically and internationally as needed to strengthen relationships, attend trade events, and represent brighthush at industry forums.

Essential Qualifications

• 12+ years of progressive experience in account management, business development, or related leadership roles within the electronics manufacturing services (EMS), original design manufacturing (ODM), or original equipment manufacturing (OEM) sectors.
• Proven track record of managing $100 million+ revenue portfolios, delivering consistent profitability, and exceeding growth targets.
• Deep understanding of EMS/JDM/ODM business models, supply‑chain best practices, and contemporary buying behaviors.
• Demonstrated expertise in contract negotiation, commercial governance, and financial performance management.
• Strong analytical mindset with the ability to interpret limited data, challenge assumptions, and make rapid, high‑impact decisions.
• Experience implementing and optimizing enterprise information systems (ERP, PLM, CRM) to drive operational excellence.
• Exceptional leadership skills, with experience mentoring and motivating culturally diverse, globally dispersed teams in fast‑paced environments.
• Strategic thinker who can also dive into day‑to‑day tactical issues, balancing long‑term vision with short‑term execution.
• Bachelor’s degree in Engineering, Business, Supply Chain Management, or a related field; MBA or equivalent advanced degree preferred.

Preferred Qualifications & Additional Experience

• Background in hardware manufacturing, preferably with direct EMS experience.
• Multi‑geography site operations and P&L responsibility experience.
• Hands‑on hardware procurement and OEM sourcing expertise.
• Experience leading large‑scale, multi‑site program launches, including new product development (NPD) support and manufacturing readiness reviews.
• Proven ability to influence senior executives, both within brighthush and at customer organizations, during high‑stakes negotiations.

Core Skills & Competencies

• Leadership & Influence: Inspire trust, drive alignment, and motivate teams across functions and borders.
• Financial Acumen: Mastery of P&L statements, cost‑to‑serve analysis, and cash‑cycle management.
• Negotiation & Persuasion: Skilled at crafting win‑win agreements and navigating complex contractual landscapes.
• Analytical Thinking: Ability to synthesize data, identify trends, and translate insights into actionable strategies.
• Communication: Clear, compelling storytelling for executive briefings, customer presentations, and internal updates.
• Project Management: Expertise in program governance, risk mitigation, and milestone tracking across global sites.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating long‑term partnership value.
• Adaptability: Thrive in volatile, high‑growth environments and quickly adjust to shifting market dynamics.

Career Growth & Learning Opportunities

At brighthush, senior leaders are empowered to shape their own career trajectories. As Director of a Customer Business Unit, you will:

• Gain exposure to C‑level decision makers across multiple industries, expanding your professional network.
• Lead transformational initiatives that influence brighthush’s global strategy and service portfolio.
• Access executive mentorship programs, leadership development workshops, and industry certifications.
• Potentially progress to Vice‑President or General Manager roles overseeing larger geographic regions or product lines.

Work Environment & Culture

brighthush champions a collaborative, inclusive, and innovative culture. Our remote‑first policy allows you to work from anywhere in the United States while staying connected through state‑of‑the‑art digital collaboration tools. We value:

• Diversity & Inclusion: A workforce that reflects the global communities we serve.
• Continuous Improvement: A Kaizen mindset that encourages every employee to contribute ideas.
• Work‑Life Integration: Flexible schedules, generous paid time off, and support for personal well‑being.
• Technology Enablement: Access to the latest design, simulation, and analytics platforms.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract top talent:

• Base salary range: $165,000 – $228,000 USD, commensurate with experience and market benchmarks.
• Performance‑based annual bonus tied to individual, unit, and company results.
• Long‑term incentive plans, including equity awards for eligible executives.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid parental leave, adoption assistance, and family‑friendly policies.
• Professional development stipend, tuition reimbursement, and certification support.
• Technology allowance for home office setup and ongoing remote‑work needs.
• Travel allowances and premium accommodations for required on‑site visits.

Physical Demands & Work Schedule

This role is primarily office‑based (remote) with occasional extended periods of sitting, computer work, and data analysis. The position may require frequent overnight travel and occasional long work hours during critical program phases.

Commitment to Equal Opportunity

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We uphold a strict policy against retaliation for filing discrimination complaints or participating in investigations.

How to Apply

If you are ready to lead high‑impact customer relationships, drive profitable growth, and shape the future of connectivity and cloud solutions, we want to hear from you. Click the link below to submit your application and join a forward‑thinking organization where your leadership will make a tangible difference.