Senior Customer Success Manager – Spain – Solar Installer Partnerships & Product Adoption Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, high‑growth technology company that is redefining the solar energy landscape across Europe. With a mission to accelerate the transition to clean, sustainable power, we empower installers, developers, and utilities with cutting‑edge software that streamlines design, procurement, and project execution. Our culture blends entrepreneurial spirit, data‑driven decision making, and a relentless focus on customer success. If you thrive in a fast‑paced, collaborative environment and want to make a tangible impact on the renewable energy sector, brighthush is the place for you.

Role Overview

As the Customer Success Manager for the Spain Region, you will be the primary advocate for our installer partners. Your mission is to ensure that every new partner not only adopts our platform successfully but also realizes measurable value early on, leading to long‑term loyalty and advocacy. You will work closely with installers, internal product teams, and regional sales to create a seamless, high‑impact experience from onboarding through ongoing engagement.

Key Responsibilities

• Partner Discovery & Mapping: Identify, evaluate, and prioritize potential solar installer partners across Spain. Build a deep understanding of their workflows, pain points, and business goals to tailor our solutions.
• Onboarding Excellence: Design and execute a structured onboarding journey that reduces friction, accelerates time‑to‑value, and ensures installers complete their first project within 30–45 days.
• Product Adoption & Integration: Champion the adoption of brighthush’s platform by embedding it into daily planning, ordering, and documentation processes. Offer hands‑on training, best‑practice guides, and continuous support.
• Trusted Advisory: Serve as the go‑to advisor for installers, helping them unlock operational efficiencies, troubleshoot challenges, and achieve long‑term success.
• Market Insight & Strategy: Provide actionable feedback on regional market dynamics, customer segments, and acquisition channels to inform product roadmaps and go‑to‑market strategies.
• Feedback Loop: Capture customer insights, identify recurring pain points, and collaborate with Product, Development, and Support teams to drive product improvements.
• Engagement & Advocacy: Conduct product demos, training sessions, and customer meetings to build awareness, deepen relationships, and generate referrals.
• Performance Monitoring: Track key metrics such as onboarding completion rates, time‑to‑first project, active usage, and 6‑month retention. Proactively address adoption barriers and uncover upsell opportunities.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, and Product to align regional customer needs with broader business objectives and product priorities.

Key Deliverables & KPIs

• Onboarding Success: 90% of new installers complete onboarding and launch their first project within 45 days.
• Early Value Realization: Median time‑to‑first completed project after account creation is under 30 days.
• Daily Usage: 70% of active installers run multiple projects per month on the platform.
• Long‑Term Retention: 6‑month active installer retention rate of 80% or higher.

Required Qualifications & Experience

• Degree, vocational qualification, or equivalent practical experience in a relevant field.
• 3+ years of experience in customer success, account management, or business development within a B2B SaaS environment.
• Deep familiarity with the Spanish solar market, including installer networks, regulatory landscape, and industry trends.
• Proven ability to work with technology products, understand user workflows, and translate customer needs into actionable product feedback.
• Strong analytical skills to assess market opportunities and contribute to regional go‑to‑market planning.
• Fluency in Spanish and English, with excellent written and verbal communication skills.

Preferred / Nice‑to‑Have

• Experience onboarding customers to complex B2B SaaS solutions.
• Hands‑on experience with solar installer workflows and project management.
• Knowledge of renewable energy financing and procurement processes.

Skills & Competencies

• Technical Proficiency: Comfortable using web‑based SaaS tools and interpreting solar PV planning data.
• Onboarding Expertise: Skilled at guiding small and medium‑sized customers through adoption and integration.
• Product‑Oriented Mindset: Ability to articulate technology solutions and their business value.
• Behavioral Competencies: Builds trust through honest communication, takes ownership of customer outcomes, and thrives in a fast‑moving, startup‑style environment.

Work Environment & Culture at brighthush

At brighthush, we celebrate diversity, encourage innovation, and reward results. Our team is distributed across Spain, but we maintain a strong sense of community through regular virtual town halls, hackathons, and quarterly in‑person retreats. We value continuous learning, offering access to industry conferences, online courses, and mentorship programs. Your voice will shape product direction, and your ideas will be heard by senior leadership.

Career Growth & Learning Opportunities

You will start as a Customer Success Manager and, with proven impact, can progress to Regional Customer Success Lead, Director of Customer Success, or even Product Management roles. We provide a clear career ladder, regular performance reviews, and the chance to work cross‑functionally with Engineering, Marketing, and Sales. You’ll also have the opportunity to influence the strategic direction of brighthush’s solar portfolio across Europe.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive base salary, performance‑based bonuses, and equity options. Additional benefits include:

• Flexible remote work with occasional travel within Spain for client visits and industry events.
• Health and wellness stipend, including gym memberships and mental health support.
• Generous paid time off and a flexible holiday policy.
• Professional development budget and access to industry certifications.
• Team‑building activities, both virtual and in‑person.

Travel Requirements

You will be expected to travel within Spain as needed for customer meetings, installer engagement, market development, and industry events. Travel will be coordinated to minimize disruption and maximize impact.

Why Join brighthush?

If you are passionate about renewable energy, enjoy building lasting relationships, and want to drive real change in the solar industry, brighthush offers the platform, the people, and the purpose to make it happen. Join us and help shape the future of clean energy across Spain and beyond.

Apply Today

Ready to take the next step in your career? Submit your application through our careers portal and let’s explore how you can contribute to brighthush’s mission of accelerating sustainable energy solutions.