Senior Customer Delivery Technical Leader – Enterprise Data & Analytics Solutions (Remote, Canada)

About brighthush

brighthush is a global technology leader that empowers organizations to harness the full potential of data, analytics, and intelligent automation. With a portfolio that spans cloud-native data platforms, security analytics, and AI-driven insights, we help businesses transform their operations, unlock new revenue streams, and stay ahead of the competition. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Whether you’re a seasoned engineer, a visionary architect, or a passionate problem‑solver, brighthush offers a dynamic environment where your ideas can shape the future of data‑centric enterprises.

Why Join brighthush?

• Impact at Scale: Work on high‑visibility projects that drive measurable value for Fortune 500 customers across finance, healthcare, retail, and more.
• Remote Flexibility: Fully remote role – choose the Canadian city that best fits your lifestyle while collaborating with a world‑class team.
• Continuous Learning: Access to internal training, certifications, and a generous budget for external conferences and courses.
• Inclusive Culture: A diverse, inclusive, and supportive workplace that celebrates different perspectives and encourages innovation.
• Competitive Compensation: A base salary that reflects your experience, complemented by performance bonuses, equity, and a comprehensive benefits package.

Role Overview

As a Senior Customer Delivery Technical Leader, you will be the trusted advisor and technical champion for our enterprise customers. You will guide them through the entire journey of adopting, optimizing, and scaling brighthush’s core data and analytics solutions. Your deep technical expertise, combined with a passion for customer success, will enable you to deliver rapid time‑to‑value, uncover hidden opportunities, and resolve complex challenges that customers may not even realize exist.

Key Responsibilities

• Lead end‑to‑end technical delivery for long‑term engagements, ensuring consistent cadence of meetings, documentation, and outcome reporting.
• Architect, configure, and optimize brighthush’s core data platform and enterprise analytics stack within customers’ business architecture.
• Provide high‑quality mentorship to customer teams on enterprise‑level architecture, best practices, and performance tuning.
• Act as the primary point of contact for adoption, optimization, and technical escalations, fostering strong relationships with key stakeholders.
• Collaborate cross‑functionally with sales, product, and support teams to surface customer insights and drive continuous improvement of our service delivery.
• Champion customer advocacy by translating business objectives into technical solutions and ensuring alignment across the internal brighthush ecosystem.
• Document and share lessons learned, success stories, and best‑practice playbooks to accelerate team learning and service excellence.

Essential Qualifications

• Minimum 3 years of experience in technical consulting or big‑data analytics.
• Hands‑on experience administering and using brighthush’s core data platform and enterprise analytics solutions.
• Strong understanding of enterprise application integration, data pipelines, and security best practices.
• Proficiency in scripting (bash, PowerShell) and application development (Java, Python, .NET).
• Experience with relational and NoSQL databases, data modeling, and performance tuning.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into business value.
• Proven ability to manage strategic accounts, negotiate effectively, and resolve conflicts with a customer‑centric mindset.

Preferred Qualifications

• Deep knowledge of common enterprise applications (CRM, ERP, cloud services) and their integration patterns.
• Experience in statistical and analytical modeling, machine learning, or AI‑driven analytics.
• Background in IT systems, infrastructure management, application development, security, or analytics.
• Track record of leading technical teams or mentoring junior engineers.
• Certifications such as AWS Certified Solutions Architect, Azure Data Engineer, or similar.

Core Competencies

• Technical Leadership: Ability to design scalable, secure, and high‑performance data architectures.
• Customer Success: Deep empathy for customer challenges and a proactive approach to delivering value.
• Strategic Thinking: Translate business goals into actionable technical roadmaps.
• Collaboration: Work seamlessly with cross‑functional teams across sales, product, and support.
• Problem Solving: Diagnose and resolve complex technical issues with creative, data‑driven solutions.
• Communication: Articulate technical concepts to both technical and non‑technical audiences.

Career Growth & Development

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Customer Delivery Technical Leader, you will:

• Progress to a Principal Technical Consultant or Director of Customer Success role, leading larger portfolios and shaping strategy.
• Lead cross‑regional initiatives, influencing product roadmap and service delivery models.
• Earn industry certifications and participate in executive‑level training programs.
• Mentor junior consultants, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and mutual respect. Your day-to-day will involve:

• Collaborating with a distributed team of engineers, architects, and product managers.
• Engaging in regular knowledge‑sharing sessions, hackathons, and brown‑bag workshops.
• Participating in community outreach, open‑source contributions, and industry conferences.
• Enjoying a flexible work schedule that supports work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: Competitive range based on experience and market conditions.
• Performance Bonus: Annual bonus tied to individual and company performance.
• Equity: Restricted stock units (RSUs) vesting over a four‑year period.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Annual budget for certifications, courses, and conferences.
• Remote Work Resources: Home office stipend and tech support.

How to Apply

If you’re ready to lead transformative data initiatives, empower customers, and grow your career in a forward‑thinking environment, we’d love to hear from you. Submit your application through our careers portal and join the brighthush team in shaping the future of enterprise analytics.