Strategic Customer Success Manager – Partner Enablement & Growth for Digital Identity Solutions

About brighthush

In today’s mobile‑first economy, every business needs a seamless, secure way to identify and engage its customers. brighthush is at the forefront of this transformation, delivering phone‑centric identity tokenization and passive cryptographic authentication that cut friction, boost privacy, and protect against fraud. Our platform powers more than 1,000 enterprise customers, handling over 20 billion identity requests each year across banking, lending, healthcare, gaming, crypto, e‑commerce, marketplaces, and payments. By turning complex security challenges into simple, scalable solutions, brighthush helps partners accelerate revenue, lower operating costs, and build lasting trust with their end‑users.

Why Join brighthush?

We’re not just building technology; we’re shaping the future of digital identity. At brighthush, you’ll work alongside self‑starting professionals who thrive in fast‑paced environments, love solving tough problems, and value curiosity as much as competence. Collaboration is in our DNA – we celebrate wins together, learn from setbacks together, and enjoy a culture where teamwork feels like a second family. If you’re eager to make a tangible impact, grow your career, and become a champion for our partners, brighthush is the place to be.

Role Overview – Customer Success Manager, Partnerships

As a Customer Success Manager on the Partnerships team, you will be the trusted advocate for brighthush’s channel partners, resellers, and strategic alliances, as well as their downstream customers. You’ll dive deep into each partner’s business model, go‑to‑market strategy, and growth objectives, then translate that insight into actionable co‑selling opportunities, adoption plans, and long‑term loyalty. This role blends technology curiosity with people‑centric relationship building, ensuring that every partner not only uses brighthush’s solutions but becomes an enthusiastic promoter.

Key Responsibilities

• Partner Advisory & Executive Engagement: Conduct regular business reviews and executive‑level Quarterly Business Reviews (QBRs) that cover partnership health, joint integration roadmaps, and measurable value delivered by brighthush.
• Portfolio Health Management: Own the Net Promoter Score (NPS) and overall health of your partner portfolio. Become the go‑to expert on each partner’s downstream use cases and business outcomes.
• Revenue Growth & Forecasting: Predict and track indirect revenue flowing through partners, understand pipeline dynamics and seasonality, and secure timely renewals. Collaborate with Partner Account Managers on volume commitments, added Annual Gross Value (AGV), and cross‑sell/up‑sell initiatives.
• Adoption & Optimization: Partner with Account Directors and Technical Account Managers to uncover optimization opportunities, drive product adoption, and maximize the value partners extract from brighthush’s platform.
• Issue Resolution & Escalation: Create, monitor, and escalate partner issues across Support, Security & Compliance, Product, Data Science, and Fraud teams, ensuring swift resolution and continuous improvement.
• Product Expertise: Maintain deep knowledge of how brighthush’s solutions embed into third‑party platforms, and translate new feature releases into clear benefits for partners and their end‑users.
• Travel & Relationship Building: Allocate approximately 20% of your time to on‑site partner visits, industry conferences, and events to strengthen relationships and stay ahead of market trends.

Essential Qualifications

• 3–5 years of experience in a customer‑ or partner‑facing role such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales.
• Proven project management, relationship‑building, communication, and presentation skills, with a track record of managing multi‑stakeholder partner relationships.
• Experience operating in highly regulated markets (FinTech, Insurance, Retail, Banking). Knowledge of digital identity and authentication is strongly preferred.
• Comfort working with data‑driven KPIs, building B2B2C business cases, and translating metrics into strategic recommendations.
• Demonstrated ambition to grow within a fast‑paced channel ecosystem and a commitment to brighthush’s core values of humility, passion, inclusion, and leadership.

Preferred Qualifications & Skills

• Background in cybersecurity, fintech, or a high‑growth/pre‑IPO startup environment.
• Hands‑on experience with channel‑selling, enablement, and complex negotiation processes.
• Familiarity with analytics and monitoring tools such as Splunk, Looker, or comparable platforms, especially for investigating API transaction logs.
• Technical fluency that enables you to converse confidently with engineers, product managers, and data scientists.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, align partner goals with brighthush’s roadmap, and craft win‑win strategies.
• Empathy & Active Listening: Understand partner pain points, anticipate needs, and respond with tailored solutions.
• Analytical Mindset: Leverage data to drive decisions, forecast revenue, and measure the impact of partnership initiatives.
• Influence & Persuasion: Guide senior stakeholders toward mutually beneficial outcomes without relying on authority alone.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly and new opportunities emerge daily.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its team members. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders, including the SVP of Channel and Partnerships.
• Continuous learning budgets for certifications, conferences, and industry workshops.
• Cross‑functional project exposure, allowing you to collaborate with Product, Engineering, Data Science, and Marketing teams.
• A clear promotion pathway toward Senior Customer Success Manager, Partner Enablement Lead, or even Partner Strategy Director roles.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere in the United States, with a preference for East Coast time zones to align with key partner schedules. You’ll join a diverse, inclusive community where:

• Ideas are judged on merit, not seniority.
• Every voice is encouraged – we actively seek perspectives from under‑represented groups.
• Team bonding is a priority, from virtual coffee chats to occasional in‑person meet‑ups at industry events.
• We celebrate milestones with “brighthush Wins” ceremonies that recognize both individual and team achievements.

Compensation, Perks & Benefits

Base Salary: Competitive market‑aligned salary ranges based on geographic location.

• Metro 2 (NYC, Seattle, Los Angeles, Miami): $120,000 – $135,000 plus a performance‑based sales incentive plan.
• Metro 3 (all other U.S. locations, excluding the San Francisco Bay Area): $110,000 – $130,000 plus a performance‑based sales incentive plan.

Compensation is determined by experience, skill set, location, and internal equity. brighthush follows a market‑driven philosophy that ensures fairness and competitiveness.

Benefits & Perks Include

• Competitive salary and bonus structure, plus equity participation for eligible roles.
• Modern Health platform covering financial, mental, and physical wellness.
• 401(k) plan with company match (U.S.) and local pension options for international employees.
• Unlimited vacation and flexible working hours to support work‑life harmony.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Employee Assistance Program (EAP) and brighthush Well‑Being Reimbursement for wellness services.
• Snack and beverage provisions for those who work from our occasional office hubs.
• Daily GrubHub stipend for lunch when you choose to work on‑site.
• Opportunities to connect with talented brighthush team members across the globe.

Commitment to Diversity, Equity & Inclusion

brighthush believes that diverse teams drive better outcomes. We recognize that women and people of color often self‑select out of roles unless they meet every listed qualification. If you’re excited about this opportunity but don’t tick every box, we still encourage you to apply. Your unique perspective could be exactly what our partners need.

Equal Opportunity Employment

brighthush is an equal‑opportunity employer. We are committed to providing fair employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status, or any other protected characteristic.

Privacy & Data Protection

When you apply for a role at brighthush, we collect and use your personal information solely for recruitment purposes. For details on how we protect your data, please review brighthush’s Recruitment Privacy Policy on our website.

Ready to Make an Impact?

If you’re passionate about digital identity, love partnering with high‑growth companies, and thrive in a collaborative, fast‑moving environment, we want to hear from you. Join brighthush and help shape the future of secure, frictionless customer experiences worldwide.