Strategic Customer Value Manager – Mid‑Market & Enterprise Security SaaS Solutions, Email & Identity Architecture, Salesforce Expertise, Remote (US)

About brighthush

brighthush is a leading innovator in the cybersecurity arena, dedicated to safeguarding organizations from email‑borne threats and empowering customers to unlock the full value of their security investments. With a mission to transform the way businesses protect their digital communications, brighthush blends cutting‑edge technology with a customer‑centric philosophy. Our solutions span email security, identity management, threat intelligence, and compliance, all delivered through a cloud‑native, SaaS platform that scales from small teams to global enterprises.

As a fast‑growing company, brighthush thrives on collaboration, curiosity, and a relentless focus on delivering measurable outcomes for our clients. We believe that the best security starts with the people who use it, and we invest heavily in our teams to ensure they have the tools, training, and support needed to succeed. If you’re passionate about security, love working with complex technology, and want to make a tangible impact on the safety of businesses worldwide, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Drive product adoption and customer success for high‑value accounts, directly influencing the security posture of Fortune 500 companies.
• Career Growth: Clear pathways to senior leadership roles, product management, and specialized security expertise.
• Learning & Development: Access to industry certifications, internal training programs, and conference sponsorships.
• Inclusive Culture: A diverse, collaborative environment that values every voice and encourages innovative thinking.
• Remote Flexibility: Work from anywhere in the United States (Lexington, Illinois, Texas, Colorado) with a flexible schedule.
• Competitive Compensation: Base salary range of USD 84,000 – 126,000 per year, plus performance bonuses, equity, and comprehensive benefits.

Key Responsibilities

As a Strategic Customer Value Manager at brighthush, you will be the linchpin between our customers and the product teams, ensuring that each account realizes maximum value from our security solutions. Your day‑to‑day activities will include:

• Driving Product Adoption: Partner with account teams to develop and execute adoption plans that accelerate the use of brighthush 365 Defender, brighthush, brighthush AD, and other core services.
• Managing Customer Health: Monitor health metrics, conduct regular business reviews, and proactively address any gaps or concerns that could impact customer satisfaction or renewal.
• Quantifying Proof of Value: Build and present ROI analyses, security impact reports, and case studies that demonstrate the tangible benefits of our solutions.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support to align on customer needs, feature requests, and release roadmaps.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating feedback into actionable improvements.
• Travel & On‑Site Engagement: Travel up to 25% of the time to client sites, industry events, and partner conferences to strengthen relationships and gather insights.

Essential Qualifications

• 3–5 years of experience managing mid‑market or enterprise accounts in a security‑focused SaaS environment.
• Deep knowledge of email security architecture, including SEG, brighthush 365 Defender, DMARC, DKIM, and SPF.
• Familiarity with identity management solutions such as brighthush and brighthush AD, including SSO and SAML protocols.
• Proficiency in Salesforce, with a track record of using the platform to drive customer success and reporting.
• Strong analytical skills, with the ability to quantify proof of value and translate data into actionable insights.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote environment.
• Willingness to travel up to 25% of the time.

Preferred Qualifications

• Experience with brighthush Analyzer, brighthush, brighthush, and other brighthush security tools.
• Background in threat intelligence or compliance frameworks (GDPR, HIPAA, PCI‑DSS).
• Certifications such as CISSP, CISM, or CCSP.
• Previous experience in a customer success or account management role within a SaaS company.
• Knowledge of cloud security best practices and multi‑cloud environments.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics tools.
• Problem Solving: Creative and analytical approach to resolving complex customer challenges.
• Collaboration: Proven ability to work effectively with cross‑functional teams.
• Adaptability: Thrives in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning is the key to both personal and professional success. As a Strategic Customer Value Manager, you will have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up.
• Regular training sessions on the latest security trends, product updates, and industry best practices.
• Opportunities to earn industry certifications (CISSP, CISM, CCSP) through sponsored study programs.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or Product Management roles.
• Participation in cross‑functional projects that expose you to engineering, marketing, and sales.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote teams are supported by:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual town halls, team‑building events, and informal “coffee chat” sessions.
• A commitment to diversity, equity, and inclusion, with employee resource groups and mentorship initiatives.
• Access to state‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom, Confluence).
• Encouragement to bring your authentic self to work and contribute to a supportive community.

Compensation & Benefits

• Base Salary: USD 84,000 – 126,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential based on individual and company performance.
• Equity: Stock options as part of the total compensation package.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Remote Work Stipend: Home office setup allowance and ongoing tech support.
• Professional Development: Budget for conferences, courses, and certifications.
• Wellness Programs: Gym membership discounts, mental health resources, and wellness stipends.

How to Apply

If you’re ready to take your career to the next level and help organizations worldwide secure their digital communications, we want to hear from you. Submit your resume and a cover letter that highlights your experience with security‑focused SaaS, customer success, and the impact you’ve delivered. Join brighthush and be part of a team that’s redefining the future of cybersecurity.

Apply now and start your journey with brighthush today!