Strategic Director of Customer Growth – Americas (US, Canada, LATAM) – Driving Expansion, Renewal Uplift, and Revenue Excellence

About brighthush

brighthush is a forward‑thinking HR technology powerhouse that empowers modern, mid‑size organizations to transform the way they manage people. Our cloud‑native platform equips HR leaders and managers with the tools they need to connect, engage, develop, and retain talent in a world that is increasingly global, remote, and collaborative. We are on a mission to create the best possible work experience at scale, and we do it by blending cutting‑edge AI, data science, and a relentless focus on customer success.

At brighthush, we celebrate curiosity, ownership, collaboration, and a genuine commitment to the people we serve. Our team is a vibrant mix of ambitious, thoughtful, and talented individuals who bring their full selves to work and strive to make a real impact. Whether you’re a seasoned leader or an emerging talent, you’ll find a culture that rewards innovation, supports rapid growth, and encourages you to shape the future of work.

Role Overview

We are seeking a strategic, commercially‑mindful Director of Customer Growth to lead brighthush’s existing‑customer growth engine across the United States, Canada, and Latin America. This is a high‑impact, regional GTM leadership role that carries end‑to‑end accountability for the full Customer Growth value‑chain: upsell, cross‑sell, and renewal uplift. You will build a scalable, high‑performance Customer Growth organization that captures opportunity across the entire customer lifecycle, deepens strategic relationships, and elevates brighthush’s brand presence through a growing base of success stories.

Reporting to the Customer Growth leadership team, you will shape strategy, operating rhythm, and commercial standards that deliver predictable, repeatable growth from our installed customer base. You will balance proactive “hunt” for expansion opportunities with disciplined “harvest” execution at renewal, leveraging AI, automation, smart bundling, and repeatable playbooks to drive efficiency and scale.

Key Responsibilities

• Own the Americas Customer Growth commercial outcome, driving expansion ARR from upsell and cross‑sell and delivering renewal uplift.
• Unify Account Management and Renewal Management under a single, clear strategy, operating model, forecast, and performance cadence.
• Translate regional Customer Growth targets into actionable expectations for managers and teams across pipeline creation, conversion, renewal coverage, forecast accuracy, and quota attainment.
• Lead, coach, and develop a high‑performance leadership team, fostering a culture of accountability, succession planning, and continuous improvement.
• Scale the “hunt and harvest” model: build proactive whitespace and lifecycle expansion while ensuring renewal opportunities are systematically managed for maximum commercial value.
• Implement a signal‑led pipeline approach using account tiering, intent data, lifecycle triggers, adoption insights, and structured plays to identify and prioritize high‑value growth opportunities.
• Establish a rigorous operating rhythm for weekly forecasting, pipeline inspection, deal progression, renewal coverage, QBRs, and performance management using brighthush, brighthush, and other Customer Growth tooling.
• Drive productivity, average deal size, and deal velocity through AI‑enabled workflows, automation, smart product bundles, scalable outreach, and differentiated high‑touch and low‑touch motions.
• Coach teams on value‑led selling and complex commercial execution, leveraging MEDDPICC and consistent deal inspection to improve qualification, stakeholder alignment, and close execution.
• Build trusted executive relationships across strategic customers and serve as a senior commercial escalation point for complex expansion and renewal conversations.
• Partner closely with Customer Success to translate customer value, adoption, risk, and commercial opportunity into coordinated retention and growth actions without blurring functional ownership.
• Collaborate with Sales, Sales Engineering, RevOps, Marketing, Product, Implementation, Finance, Legal, and Deal Desk to remove friction from the customer lifecycle and ensure Customer Growth is represented in decisions affecting expansion and renewals.
• Represent the Americas customer and market perspective in global Customer Growth strategy, sharing insights and scalable practices that strengthen brighthush’s broader growth model.
• Recruit, onboard, ramp, and retain exceptional Customer Growth talent as the organization scales.

Essential Qualifications

• 5+ years of senior leadership experience in Account Management, Customer Growth, Expansion Sales, Renewals, or a similar commercial post‑sales function within a high‑growth B2B SaaS environment.
• Proven track record owning and delivering a meaningful regional recurring‑revenue target across an existing customer base.
• Deep understanding of recurring‑revenue economics, Net Revenue Retention (NRR), expansion ARR, and renewal uplift.
• Experience leading multiple commercial teams or motions, with a demonstrated ability to coach managers and individual contributors.
• Strong forecasting, pipeline generation, deal and pipeline inspection, and performance‑management capability in a quota‑carrying SaaS environment, including QBRs and renewal coverage.
• Proficiency with brighthush and experience with revenue intelligence and forecasting platforms such as brighthush, as well as outreach platforms.
• Strong knowledge of MEDDPICC or a comparable enterprise sales methodology, with the ability to coach complex commercial opportunities.
• Demonstrated use of AI, automation, data, and customer signals to improve seller prioritization, productivity, and commercial outcomes.
• Commercial and analytical judgment, with the ability to move fluidly between regional strategy, operating metrics, people leadership, and individual deal execution.
• Executive presence and excellent communication, coaching, and presentation skills, with the ability to influence senior customer stakeholders and cross‑functional GTM leaders.
• Cross‑functional GTM leadership experience.

Preferred Qualifications

• Experience in HR technology, HRIS, or a related enterprise software category.
• Background in leading combined Account Management and Renewal organizations.
• Experience scaling high‑performance teams in fast‑moving, global environments.
• Familiarity with the Latin American market and its unique customer dynamics.

Skills & Competencies

• Strategic thinking and execution across multiple commercial motions.
• Data‑driven decision making and analytical rigor.
• Strong leadership and coaching ability.
• Excellent stakeholder management and influence skills.
• Adaptability and resilience in a fast‑changing environment.
• Customer‑centric mindset with a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the market we serve. As Director of Customer Growth, you will:

• Lead a cross‑functional team that spans sales, customer success, product, and engineering, giving you a holistic view of the customer journey.
• Drive strategic initiatives that shape the future of our platform, including AI‑powered insights, new bundling strategies, and expansion playbooks.
• Mentor and develop the next generation of leaders, building a legacy of high performance and innovation.
• Participate in executive‑level strategy sessions, influencing the direction of brighthush’s global growth engine.
• Access to continuous learning resources, including leadership development programs, industry conferences, and internal knowledge sharing.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and a shared commitment to people. Our culture is defined by:

• Collaboration across remote and in‑office teams, with a hybrid model that supports flexibility and work‑life balance.
• A focus on data‑driven decision making, backed by cutting‑edge AI and analytics.
• Opportunities to work on high‑impact projects that directly influence the customer experience and revenue growth.
• A supportive environment that celebrates diversity, equity, and inclusion, ensuring every voice is heard.
• Regular team and company events, both in‑person and virtual, fostering community and connection.

Compensation & Benefits

We offer a competitive total rewards package that reflects the value you bring to brighthush:

• Base Salary: $153,000 – $195,000 per Apply for this job