Senior Customer Solutions Consultant – Driving Adoption & Success for brighthush Accelerate’s AI‑Powered Customer Experience Platform

About brighthush

brighthush is a trailblazer in the AI‑driven customer service arena, delivering intelligent automation and seamless customer experience solutions to Fortune 500 enterprises worldwide. With a mission to empower businesses to connect with their customers in real time, brighthush blends cutting‑edge natural language processing, machine learning, and API‑first architecture to create scalable, personalized support experiences. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable value to our clients. Whether you’re a seasoned consultant or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of customer engagement.

Why Join brighthush Accelerate?

brighthush Accelerate is our flagship program that accelerates the adoption of our AI platform across enterprise accounts. As a Customer Solutions Consultant, you’ll be at the forefront of this initiative, partnering with clients to unlock the full potential of our technology. You’ll help them streamline support workflows, reduce response times, and elevate customer satisfaction—all while driving tangible business outcomes. If you thrive in a fast‑paced, data‑driven environment and love turning complex challenges into elegant solutions, this role is for you.

Key Responsibilities

• Client Onboarding & Implementation: Lead the end‑to‑end onboarding process for new enterprise customers, ensuring a smooth transition from discovery to production. This includes conducting needs assessments, mapping customer journeys, and configuring the brighthush platform to align with business objectives.
• Strategic Advisory: Serve as a trusted advisor to senior stakeholders, translating business goals into actionable technology roadmaps. Provide insights on best practices, industry trends, and competitive positioning to help clients stay ahead.
• Adoption & Change Management: Champion user adoption by designing training programs, creating adoption playbooks, and measuring success metrics. Work closely with client teams to embed the platform into their daily operations.
• Relationship Management: Build and nurture long‑term relationships with key decision makers, ensuring continuous value delivery and identifying upsell opportunities.
• Performance Analysis: Monitor platform usage, analyze data, and generate actionable reports that highlight ROI, efficiency gains, and areas for improvement.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to relay client feedback, influence product enhancements, and drive joint go‑to‑market initiatives.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a leader in AI‑powered customer experience.

Essential Qualifications

• Minimum of 2+ years in customer success, strategy consulting, technology implementation, or SaaS account management.
• Hands‑on experience with API integrations and a solid understanding of SaaS ecosystems.
• Proficiency in customer relationship management (CRM) tools such as Salesforce, HubSpot, or similar platforms.
• Strong analytical skills with the ability to translate data into clear, actionable insights.
• Excellent communication and presentation abilities, capable of engaging audiences at all levels.
• Demonstrated ability to manage multiple stakeholders and navigate complex organizational structures.
• Fluency in English; additional language skills are a plus.

Preferred Qualifications

• Experience working with e‑commerce platforms like Shopify or similar marketplaces.
• Background in customer support tools such as Zendesk, Freshdesk, or Intercom.
• Familiarity with large language models (LLMs) and their application in customer service.
• Prior experience in a startup or high‑growth tech environment.
• Project management certification (PMP, Agile, Scrum) or equivalent.

Core Skills & Competencies

• Technical Proficiency: API integration, data mapping, and basic scripting (Python, JavaScript).
• Strategic Thinking: Ability to align technology solutions with business strategy and ROI goals.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building trust.
• Problem‑Solving: Creative approach to troubleshooting and optimizing processes.
• Collaboration: Comfortable working cross‑functionally with engineering, product, and sales teams.
• Adaptability: Thrives in a rapidly evolving environment and embraces continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Solutions Consultant, you’ll have access to a wealth of learning resources, including:

• Structured onboarding and mentorship programs with senior consultants.
• Regular training sessions on emerging AI technologies, product updates, and industry best practices.
• Opportunities to lead cross‑functional projects and present at internal and external conferences.
• Clear career pathways to roles such as Senior Customer Success Manager, Solution Architect, or Product Evangelist.
• Tuition reimbursement for relevant certifications and advanced degrees.

Work Environment & Company Culture

brighthush embraces a flexible, remote‑first culture that empowers employees to work from anywhere in Canada or the United Kingdom. Our team values transparency, inclusivity, and a healthy work‑life balance. We celebrate diversity through regular virtual coffee chats, hackathons, and community outreach initiatives. Our leadership team is approachable, and we maintain an open‑door policy that encourages feedback and continuous improvement.

Compensation & Perks

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off (PTO) and paid holidays.
• Health, dental, and vision insurance options.
• Flexible work hours and remote work stipend.
• Annual professional development budget.
• Employee referral program with attractive incentives.
• Access to cutting‑edge tools and technologies.

How to Apply

If you’re ready to make a tangible impact on enterprise customer experiences and grow your career in a forward‑thinking tech environment, we’d love to hear from you. Submit your application through our career portal or click the link below to join the brighthush team.