Strategic Director of Customer Success – Programmatic Advertising & Digital Trust & Safety Leadership

About brighthush

brighthush is a trailblazing digital trust and safety platform that empowers businesses, consumers, and children to navigate the online ecosystem with confidence. By harnessing cutting‑edge data science, machine learning, and real‑time analytics, brighthush protects brands from deceptive, fraudulent, and non‑compliant mobile, CTV, and web advertising. Our solutions uncover hidden threats, safeguard user privacy, and ensure compliance with evolving regulations across the globe.

With a presence in California, New York, Washington DC, London, and Singapore, brighthush serves a diverse portfolio of advertisers, agencies, publishers, and technology partners. Our mission is simple: to make the digital advertising landscape safer, more transparent, and more trustworthy for everyone.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact team that shapes the future of programmatic advertising. We champion innovation, data‑driven decision making, and a culture of continuous learning. As we expand, we’re looking for a visionary leader who can elevate our customer success function, drive retention, and cultivate lasting relationships with key industry players.

Key Responsibilities

• Strategic Leadership: Partner with the executive team to define and execute a customer success strategy that fuels engagement, growth, and retention while reducing churn.
• Client Relationship Management: Own and nurture relationships with high‑profile clients across the programmatic ecosystem, including sell‑side platforms (SSPs), demand‑side platforms (DSPs), ad exchanges, agencies, and publishers.
• Business‑Outcome Focus: Guide clients toward their business objectives, addressing concerns around ad fraud prevention, privacy compliance, and ROI optimization.
• Data‑Driven Insight: Leverage customer engagement metrics, team KPIs, and account health dashboards to identify risks, forecast trends, and recommend proactive actions.
• Competitive Intelligence: Stay ahead of industry developments, emerging standards, and competitive offerings to keep brighthush at the forefront of digital trust.
• Cross‑Functional Collaboration: Work closely with Sales, Marketing, Product, and Engineering to create upsell and cross‑sell opportunities that align with client needs.
• Team Development: Build, mentor, and scale a high‑performing Customer Success team, fostering a culture of accountability, continuous improvement, and customer obsession.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted advisor in digital safety.

Essential Qualifications

• Bachelor’s degree in a technical, business, or related field (or equivalent experience).
• Minimum of 4 years in client‑facing customer success, technical account management, or technical sales roles within the programmatic advertising space.
• Proven track record of owning a book of business and consistently meeting or exceeding retention, growth, and revenue targets.
• Deep understanding of Invalid Traffic (IVT), viewability, and the nuances of digital advertising channels (desktop, mobile web, in‑app mobile, OTT/CTV).
• Expert knowledge of programmatic advertising that enables translation of client requests into actionable technical guidance.
• Strong communication skills, with the ability to conduct C‑level conversations and influence strategic decisions.
• Familiarity with ad operations tools and practices, including campaign optimization, JavaScript, tagging, cookies, and macros.

Preferred Qualifications

• Experience leading a Customer Success team in a high‑growth SaaS or ad‑tech company.
• Advanced data analytics skills, including proficiency with SQL, Tableau, or similar BI tools.
• Knowledge of privacy regulations such as GDPR, CCPA, and emerging global standards.
• Background in a regulated industry (e.g., financial services, healthcare) where compliance is critical.
• Fluency in multiple languages, enhancing cross‑border client engagement.

Core Skills & Competencies

• Strategic Thinking & Execution
• Customer Advocacy & Relationship Building
• Data Analysis & Insight Generation
• Team Leadership & Talent Development
• Cross‑Functional Collaboration
• Problem Solving & Decision Making
• Communication & Presentation
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As the Director of Customer Success, you’ll:

• Progress to senior leadership roles such as Vice President of Customer Success or Chief Customer Officer.
• Lead cross‑departmental initiatives that shape product roadmaps and market strategy.
• Participate in executive‑level decision making and strategic planning.
• Access continuous learning resources, including industry certifications, workshops, and mentorship programs.
• Engage with a global network of experts in data science, engineering, and digital advertising.

Work Environment & Culture

brighthush thrives on a culture that values curiosity, collaboration, and impact. Our remote‑first model empowers you to work from the DC or NY metro area, while maintaining a casual, flexible environment that encourages work‑life balance. We celebrate diversity, foster inclusion, and promote a sense of belonging through:

• Annual team events and virtual socials.
• Clear career pathways and transparent performance metrics.
• International and domestic travel opportunities to meet clients and partners.
• Regular knowledge‑sharing sessions and hackathons.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer retention and growth metrics.
• 401(k) plan with company match.
• Health, dental, and vision insurance with 100% employee premium coverage.
• Generous parental leave and maternity leave policies.
• Unlimited paid time off (PTO) to support well‑being and recharge.
• Monthly internet reimbursement for remote work.
• Employee referral bonus program.
• Professional development stipend and conference travel support.

How to Apply

If you’re ready to lead brighthush’s customer success team, drive measurable growth, and champion digital trust, we’d love to hear from you. Submit your application through our careers portal and join a team that’s redefining the future of programmatic advertising.