Dynamic Customer Success Specialist – Remote, Philippines – Drive Client Growth & Satisfaction at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers private‑market funds with cutting‑edge infrastructure, regulatory compliance, and operational excellence. By blending deep industry expertise with a passion for innovation, we help our clients navigate complex fund‑operations landscapes, streamline processes, and unlock new growth opportunities. Our mission is simple: to make fund management smarter, faster, and more transparent.

As a global organization with a strong presence in the Philippines, brighthush thrives on collaboration, creativity, and a relentless focus on customer success. We believe that every client interaction is an opportunity to build lasting relationships, deliver measurable value, and set new standards for excellence in the financial technology space.

Why Join brighthush?

• Impactful Work: Your role will directly influence client satisfaction, retention, and revenue growth.
• Remote Flexibility: Work from anywhere in the Philippines while staying connected to a vibrant, distributed team.
• Growth Path: Clear career progression from Customer Success Specialist to Manager, Director, or even VP of Customer Success.
• Learning Culture: Access to internal training, industry certifications, and mentorship programs.
• Competitive Compensation: Annual salary range of USD 24,000 – 30,000, with performance bonuses and equity options.
• Comprehensive Benefits: Health insurance, paid time off, wellness stipend, and flexible work hours.

Key Responsibilities

As a Customer Success Specialist at brighthush, you will be the trusted advisor for our clients, ensuring they achieve their business objectives while maximizing the value of our platform.

• Manage the full client lifecycle from onboarding to renewal, ensuring a seamless transition and high adoption rates.
• Monitor account health metrics (NPS, CSAT, usage analytics) and proactively address any risks or opportunities.
• Act as the primary point of contact for client escalations, coordinating cross‑functional teams to resolve issues quickly.
• Collect, analyze, and present client feedback to product and engineering teams, driving continuous improvement.
• Develop and deliver tailored training sessions, webinars, and documentation to empower clients.
• Collaborate with Sales, Marketing, and Product teams to identify upsell and cross‑sell opportunities.
• Maintain accurate, up‑to‑date records in our CRM (HubSpot, Salesforce) and generate regular reports for senior leadership.
• Stay current on industry trends, regulatory changes, and competitive landscape to provide strategic insights to clients.

Essential Qualifications

• 2–4 years of experience in customer success, account management, or a related client‑facing role.
• Near‑native proficiency in English, both written and spoken.
• Hands‑on experience with CRM platforms, preferably HubSpot and Salesforce.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Self‑motivated, organized, and able to thrive in a fast‑paced, remote environment.
• Experience in the financial technology or private‑market fund space is a plus.

Preferred Qualifications

• Background in SaaS or B2B technology solutions.
• Knowledge of fund‑operations, regulatory compliance, or investment management.
• Experience with customer success metrics such as churn rate, renewal rate, and expansion revenue.
• Proficiency in data visualization tools (Tableau, Power BI) or advanced Excel skills.
• Previous remote work experience with distributed teams.

Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and problem‑solving abilities.
• Project management skills, including task prioritization and deadline adherence.
• Adaptability to evolving processes and technologies.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a proactive approach to challenges.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Success Specialist, you will have access to:

• Mentorship from senior leaders in Customer Success and Product.
• Internal certification programs in CRM, data analytics, and customer experience.
• Annual conferences and industry events to broaden your network.
• Clear promotion tracks: from Specialist to Manager, Director, and beyond.
• Opportunities to lead cross‑functional projects and influence product roadmap.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You will be part of a diverse team that values:

• Open communication through Slack, Teams, and weekly all‑hands meetings.
• Continuous feedback loops and performance reviews.
• Inclusive decision‑making and a flat hierarchy that encourages initiative.
• Regular virtual team‑building activities, hackathons, and wellness challenges.
• A commitment to work‑life balance, with flexible hours and generous PTO.

Compensation & Benefits

We offer a competitive salary range of USD 24,000 – 30,000 per year, complemented by:

• Performance‑based bonuses tied to client satisfaction and revenue targets.
• Equity participation to share in brighthush’s growth.
• Health and dental insurance for you and your dependents.
• Paid time off, including holidays, sick leave, and personal days.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a difference in the world of private‑market fund technology? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how your expertise can help our clients thrive.