Strategic Director of Customer Success & Relationship Management – Driving Portfolio Growth, Engagement & Value Creation at brighthush

About brighthush

brighthush is a forward‑thinking, founder‑first investment firm that thrives at the crossroads of artificial intelligence, automation, robotics, and the sweeping demographic shifts reshaping our world. By partnering with visionary founders who are building solutions in workforce, care, and education, we help accelerate the next wave of transformative technology. Our mission is simple yet powerful: empower entrepreneurs to scale responsibly, sustainably, and with lasting impact.

At brighthush, we believe that the best outcomes arise from deep collaboration, rigorous analysis, and a relentless focus on long‑term value. Our culture is built on curiosity, integrity, and a shared commitment to creating meaningful change. If you’re passionate about technology, entrepreneurship, and making a difference, brighthush offers a unique platform to shape the future.

Why This Role Matters

The Director of Customer Success & Relationship Management is a pivotal role that bridges the gap between our portfolio companies and the broader ecosystem. By leading customer‑centric initiatives, you’ll ensure that founders receive the support, guidance, and resources they need to thrive. Your work will directly influence portfolio performance, stakeholder satisfaction, and the overall reputation of brighthush as a partner of choice.

Key Responsibilities

• Strategic Leadership: Design and execute a comprehensive customer success strategy that aligns with brighthush’s vision and objectives.
• Program Development: Build, launch, and continuously refine onboarding, engagement, and account‑management programs for founders and partners.
• Data‑Driven Insight: Analyze portfolio and customer data to uncover trends, forecast needs, and recommend actionable strategies.
• Cross‑Functional Collaboration: Partner with Investment, Operations, Marketing, and Product teams to ensure a unified approach to customer success.
• Team Management: Recruit, mentor, and develop a high‑performing customer success team that embodies brighthush’s values.
• Process & Tool Optimization: Implement scalable workflows, CRM enhancements, and automation to improve efficiency and impact.
• Performance Measurement: Define KPIs, track outcomes, and report insights to senior leadership, driving continuous improvement.
• Stakeholder Engagement: Serve as the primary point of contact for founders, partners, and internal stakeholders, fostering trust and long‑term relationships.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the firm as a thought leader in customer success for venture‑backed companies.

Essential Qualifications

• Proven experience (5+ years) in customer success, account management, or program management within a venture‑capital, startup, or technology environment.
• Strong analytical skills with the ability to interpret complex data sets and translate insights into strategic actions.
• Hands‑on expertise with CRM platforms (e.g., Salesforce, HubSpot, Gainsight) and experience designing engagement workflows.
• Demonstrated success in building and scaling customer‑success programs that drive retention, satisfaction, and growth.
• Excellent written and verbal communication skills, capable of crafting clear, compelling narratives for diverse audiences.
• Experience leading and developing high‑performing teams in a remote, cross‑functional setting.
• Background in venture capital, early‑stage startups, or technology sectors such as AI, automation, robotics, workforce solutions, care, or education.
• Bachelor’s degree in Business, Economics, Communications, or a related field; advanced degree (MBA, MS) is a plus.
• Comfortable with digital collaboration tools (Slack, Asana, Notion) and building scalable processes in fast‑paced environments.

Preferred Qualifications

• Experience working directly with founders in the AI, robotics, or workforce technology space.
• Track record of implementing data‑driven customer success metrics that correlate with portfolio performance.
• Knowledge of emerging trends in workforce automation, digital health, and educational technology.
• Experience with fundraising, investor relations, or portfolio company scaling strategies.
• Multilingual capabilities or experience working in international markets.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data Analysis & Insight Generation
• Program Design & Execution
• CRM & Workflow Automation
• Stakeholder Management & Relationship Building
• Team Development & Coaching
• Excellent Communication & Storytelling
• Adaptability & Resilience in Rapidly Changing Environments
• Passion for Innovation & Impact

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industries we invest in. As Director of Customer Success, you’ll:

• Lead cross‑functional initiatives that shape the firm’s strategic direction.
• Gain exposure to a diverse portfolio of high‑growth companies, deepening your expertise in emerging technologies.
• Collaborate with senior leadership, enhancing your executive presence and strategic influence.
• Participate in mentorship programs, industry panels, and thought‑leadership opportunities.
• Access continuous learning resources, including workshops, conferences, and internal knowledge‑sharing sessions.

Work Environment & Culture

brighthush operates in a fully remote, flexible environment that empowers you to work from anywhere while staying connected to a vibrant, collaborative team. Our culture is defined by:

• Transparency: Open communication channels and data‑driven decision making.
• Innovation: A sandbox mentality that encourages experimentation and rapid iteration.
• Impact: A focus on measurable outcomes that drive real change for founders and society.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Work‑Life Balance: Flexible schedules, generous time‑off policies, and a supportive environment that values well‑being.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to portfolio success metrics.
• Equity or profit‑sharing opportunities aligned with firm performance.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Professional development budget and access to industry events.
• Well‑being resources, including mental health support and wellness stipends.

How to Apply

If you’re ready to lead transformative customer success initiatives, build lasting relationships with founders, and help shape the future of technology, we want to hear from you. Submit your resume, cover letter, and any relevant portfolio or case studies that demonstrate your impact in customer‑centric roles.

Join brighthush and become a catalyst for change—where your expertise fuels the growth of tomorrow’s most disruptive companies.