Experienced Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we are redefining the way people shop for style, comfort, and value. As a leading off‑price retailer, we bring high‑quality fashion, home décor, and lifestyle products to customers worldwide, all while maintaining a commitment to sustainability, affordability, and exceptional service. Our stores are more than just retail spaces; they are vibrant communities where customers feel welcomed, understood, and rewarded for their loyalty.

We believe that the heart of our success lies in the people who make up our team. From the moment a customer steps through our doors, they encounter a culture of honesty, integrity, and genuine care. If you thrive in a fast‑paced, customer‑centric environment and want to help shape memorable shopping experiences, brighthush offers you the platform to grow, learn, and make a real impact.

Why Join brighthush?

• Be part of a Fortune 100 company that is a global leader in off‑price retail.
• Work in a dynamic, inclusive environment that values diversity and collaboration.
• Enjoy a flexible schedule that accommodates nights, weekends, and seasonal peaks.
• Benefit from a comprehensive rewards program that recognizes your contributions.
• Access to continuous learning opportunities, mentorship, and clear career pathways.

Key Responsibilities

As a Part‑Time Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand promise. Your role will involve:

• Customer Engagement: Lead by example by greeting every customer with a warm, personalized welcome, ensuring that each interaction reflects brighthush’s commitment to service excellence.
• Team Leadership: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring that all team members are equipped to deliver outstanding service.
• Training & Mentoring: Develop and deliver training sessions on front‑end principles, customer personalization, and loyalty program promotion. Coach Associates to elevate their performance and confidence.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment. Ensure that Associates execute tasks in line with the store plan and prioritize activities to meet daily goals.
• Customer Issue Resolution: Address customer concerns promptly and professionally, turning potential challenges into opportunities for loyalty and repeat business.
• Compliance & Safety: Uphold all labor laws, store policies, and safety procedures. Promote a safe environment for both customers and team members.
• Performance Reporting: Communicate progress, challenges, and successes to management. Provide constructive feedback and recognition to Associates.
• Program Promotion: Actively promote brighthush’s credit and loyalty programs, ensuring that customers understand the benefits and value of membership.
• Store Shrink & Loss Prevention: Support initiatives aimed at reducing shrinkage and protecting store assets.
• Additional Duties: Perform any other tasks as assigned that contribute to the overall success of the store.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities and unexpected situations.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Demonstrated commitment to customer service excellence and a passion for fostering loyalty.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in training or coaching retail associates.
• Knowledge of safety and loss prevention best practices.
• Proficiency in multiple languages to serve a diverse customer base.
• Previous experience in a fast‑paced, high‑volume retail environment.

Core Skills & Competencies

• Customer‑First Mindset: A genuine desire to understand and meet customer needs.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑Solving: Quick thinking and decisive action to resolve customer issues.
• Collaboration: Works effectively with peers, supervisors, and cross‑functional teams.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Attention to Detail: Maintains high standards for store presentation and operational accuracy.
• Technology Savvy: Comfortable using POS systems, inventory tools, and basic software.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will:

• Gain hands‑on experience in store operations, leadership, and customer engagement.
• Participate in ongoing training programs that cover merchandising, sales techniques, and leadership skills.
• Receive mentorship from senior managers who are committed to your growth.
• Have the opportunity to transition into full‑time roles, such as Store Manager, Assistant Store Manager, or regional leadership positions.
• Access to internal job boards and career pathways that align with your interests and strengths.

Work Environment & Company Culture

brighthush fosters a culture that celebrates diversity, encourages collaboration, and rewards hard work. Our values include:

• Integrity: We act with honesty and transparency in every interaction.
• Respect: We value each team member’s unique perspective and contributions.
• Innovation: We continuously seek new ways to enhance the customer experience.
• Community: We support local initiatives and encourage employees to give back.

Our stores are designed to be welcoming, energetic, and inclusive spaces where both customers and employees feel valued.

Compensation, Perks, and Benefits

While the starting hourly rate for this part‑time position ranges from $13.00 to $13.50, actual pay is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends to brighthush.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship programs and educational support.
• Auto and home insurance discounts.
• Health savings account (HSA) and flexible spending account (FSA) options.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with a human resources representative.

How to Apply

If you are ready to elevate the customer experience, lead a passionate team, and grow your career at brighthush, we encourage you to apply today. Click the link below to submit your application and join a company that values your talent, supports your growth, and celebrates your success.

Apply to brighthush Today

brighthush – Where Every Customer Feels at Home

At brighthush, we are committed to creating an inclusive, supportive, and rewarding workplace. We welcome applicants from all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. Join us and become part of a team that is dedicated to excellence, innovation, and community impact.