Strategic Enterprise Customer Success Manager – Accelerating Adoption, Growth, and Value for Leading Legal AI Solutions at brighthush

About brighthush

brighthush is the fastest‑growing, most trusted legal AI platform that empowers in‑house legal teams worldwide. Our mission is to transform how legal work is done by marrying cutting‑edge artificial intelligence with deep industry expertise. From contract analysis to research, drafting, and policy review, our platform has become a critical tool for more than 1,800 companies—including 150+ public companies, 25+ unicorns, and a roster of high‑profile brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush.

In the last 12 months, we have 10x'd revenue, secured a $60 million Series B round (valued at $555 million), and are expanding at a pace that keeps us at the forefront of the legal tech revolution. Our growth is fueled by a dedicated team of innovators, a culture built on ownership, and a commitment to continuous improvement—embodied in our six guiding principles: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely.

Why Join brighthush?

At brighthush, you’ll be part of a high‑performing team where your ideas shape the future of legal work. We offer:

• Immediate, tangible impact on enterprise customers from day one
• Real ownership of the customer lifecycle—onboarding, adoption, renewal, and expansion
• A collaborative, fast‑paced environment that rewards initiative and bold thinking
• Opportunities to work closely with Sales, Product, Support, and the founding team
• A culture that celebrates learning, growth, and the pursuit of excellence

Role Overview

As the Enterprise Customer Success Manager at brighthush, you will own two critical phases of the customer journey: onboarding and renewal. Your mission is to help legal teams seamlessly integrate AI into their daily workflows, ensuring they realize measurable value and achieve long‑term success with our platform.

Key Responsibilities

• Lead End‑to‑End Onboarding – Design and execute comprehensive rollout plans, map stakeholders, discover workflows, conduct training sessions, and ensure launch readiness. Follow up post‑launch to confirm adoption and address any gaps.
• Drive Adoption & Usage – Monitor product usage, identify blockers, and collaborate with legal teams to embed brighthush into contracts, research, drafting, policies, and playbook‑based reviews.
• Renewal & Expansion Strategy – Own or partner on renewal plans for enterprise and strategic accounts. Leverage adoption data, ROI analysis, and stakeholder engagement to support renewal conversations and identify upsell opportunities.
• Build Trusted Relationships – Cultivate strong ties with General Counsel, Legal Operations leaders, legal champions, and other executive stakeholders. Serve as the primary point of contact for all customer success matters.
• Translate Feedback into Product Insight – Capture customer insights, identify adoption themes, and collaborate with Product to influence roadmap priorities.
• Deliver High‑Impact Presentations – Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

Essential Qualifications & Experience

• 3–7 years of experience in B2B SaaS Customer Success or a comparable customer‑facing role.
• Proven track record owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
• Exceptional presentation skills—comfortable leading live demos, training sessions, office hours, and executive reviews.
• Data‑driven mindset: ability to use customer data, product usage, and business outcomes to craft renewal and expansion narratives.
• Strong discovery and relationship management skills, with a knack for spotting adoption blockers and early risk signals.
• Technical fluency: quick to learn complex products and explain them clearly to non‑technical users.
• Ownership mentality, sound judgment, and the ability to thrive in a fast‑paced, ambiguous startup environment.
• Experience building processes in a startup or scale‑up setting.

Preferred Qualifications

• Background supporting legal, compliance, finance, HR, or other professional‑services teams.
• Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

Skills & Competencies for Success

To thrive in this role, you should bring a blend of strategic thinking, operational excellence, and a passion for customer advocacy:

• Strategic Vision – Ability to see the big picture and translate it into actionable plans that drive adoption and revenue.
• Customer‑Centric Mindset – Deep empathy for legal professionals and a relentless focus on delivering measurable outcomes.
• Analytical Rigor – Proficiency in data analysis tools (e.g., SQL, Excel, Tableau) to uncover insights and inform decision‑making.
• Communication Mastery – Clear, concise, and persuasive communication across all levels, from junior staff to C‑suite executives.
• Project Management – Proven ability to manage multiple initiatives simultaneously while meeting deadlines and quality standards.
• Adaptability – Comfortable navigating ambiguity and pivoting quickly in response to changing priorities.
• Team Collaboration – Strong cross‑functional collaboration skills, working seamlessly with Sales, Product, Support, and Engineering.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is directly tied to the impact you create. As a key member of the Customer Success team, you will:

• Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
• Develop expertise in legal AI, becoming a trusted advisor to enterprise legal teams.
• Advance into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.
• Participate in continuous learning programs, including industry conferences, AI workshops, and leadership training.
• Mentor junior team members, fostering a culture of knowledge sharing and professional growth.

Work Environment & Culture

brighthush operates a distributed model with team members across North America and soon Europe. We believe that human connection is essential, especially when working with AI. To foster collaboration, we have established hub cities where we concentrate in‑person collaboration, community building, and investment in people over time.

We strongly prefer candidates already located in a brighthush hub metro. Regular in‑person time—co‑working, team meals, quarterly off‑sites—is expected, along with up to 10% travel. If you’re not currently in a hub, we welcome candidates open to relocating.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based equity and bonus opportunities.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements with a focus on work‑life balance.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget and access to industry events.
• Team‑building activities, off‑sites, and a vibrant company culture.

How to Apply

If you thrive in high‑stakes environments, love ambiguity, and want to shape the future of legal work, we want to hear from you. Submit your application through our official careers page at https://brighthush.ai/careers or apply directly via the link below.

We are an equal‑opportunity employer committed to diversity, inclusion, and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, age, disability, or any other protected status.

Ready to make a real difference? Apply now and join brighthush in redefining legal work for the next generation.