Strategic Enterprise Customer Success Manager – Growth Champion for brighthush’s Hyper‑Growth Newsletter Platform

About brighthush

brighthush is redefining how independent creators, media companies, and brands connect with audiences. With a robust all‑in‑one platform that powers newsletters, websites, paid tiers, and an ad network, we empower thousands of publishers to launch, scale, and monetize their content. Our platform is already serving hundreds of millions of readers each month, and with a $30 M+ ARR and 100 % year‑over‑year growth, we’re on the cusp of a new hyper‑growth phase. As we expand our product suite and customer base, we’re looking for a visionary Customer Success Manager to help us turn enterprise clients into long‑term partners and to build the processes that will sustain our rapid expansion.

Why This Role Is a Game Changer

If you thrive in fast‑moving, ambiguous environments, love turning data into actionable insights, and are passionate about delivering customer‑centric value, this role is for you. You’ll be the bridge between our enterprise customers and the product, sales, marketing, and engineering teams—ensuring that every interaction drives adoption, satisfaction, and revenue growth. In addition to managing a portfolio of high‑value accounts, you’ll own initiatives that scale the entire Customer Success organization, from playbooks to AI‑powered workflows. Your work will directly influence the trajectory of brighthush’s next growth chapter.

Key Responsibilities

• Enterprise Account Leadership: Own a portfolio of enterprise customers, building deep, strategic relationships that foster trust and long‑term partnership.
• Onboarding & Enablement: Design and execute a seamless onboarding journey that sets new clients up for success, ensuring they quickly realize value from our platform.
• Escalation Management: Serve as the primary point of contact for escalated issues, delivering timely, proactive resolutions that preserve customer confidence.
• Strategic Advisory: Understand each customer’s business objectives and provide data‑driven recommendations that drive product adoption, engagement, and retention.
• Quarterly Business Reviews (QBRs): Lead QBRs that showcase performance metrics, uncover growth opportunities, and reinforce the value of the brighthush partnership.
• Cross‑Functional Advocacy: Champion customer needs across Sales, Marketing, Product, and Support, ensuring a unified, customer‑first approach.
• Process & Program Ownership: Develop and refine playbooks, enablement materials, and internal processes that scale Customer Success as the company grows.
• AI & Automation Champion: Build, test, and share AI‑powered workflows, dashboards, and templates that increase team efficiency and deliver measurable business outcomes.

Essential Qualifications

• Minimum 2 years of experience in Customer Success, Account Management, or a related client‑facing role.
• Proven track record of managing enterprise accounts and driving adoption and renewal.
• Exceptional communication skills—both written and verbal—across all stakeholder levels.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Self‑starter who thrives with minimal supervision and can juggle multiple priorities.
• Passion for scaling technology platforms and a genuine excitement about the future of digital publishing.
• Hands‑on experience with AI tools (Claude, ChatGPT, automation platforms) and a willingness to experiment with new tech to streamline work.
• Ownership mentality: you take initiative, own outcomes, and are accountable for results.

Preferred Qualifications

• Experience in the email/newsletter or broader content‑creation space.
• Background in SaaS or subscription‑based business models.
• Prior involvement in building or scaling Customer Success processes, playbooks, or enablement programs.
• Knowledge of marketing automation, CRM systems, and analytics platforms.
• Experience leading cross‑functional projects that impact product, sales, or marketing.

Core Skills & Competencies

• Relationship Building: Ability to establish rapport and trust with C‑suite executives and technical leads.
• Strategic Thinking: Align customer goals with brighthush’s product roadmap and growth strategy.
• Problem‑Solving: Diagnose complex issues and devise creative, scalable solutions.
• Project Management: Prioritize tasks, manage timelines, and deliver high‑quality results.
• Data Literacy: Interpret usage metrics, churn indicators, and ROI metrics to inform recommendations.
• AI Fluency: Leverage AI tools to automate routine tasks, generate insights, and enhance customer interactions.
• Collaboration: Work seamlessly with Sales, Product, Marketing, and Support to create a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you’ll have the chance to:

• Progress to a Senior CSM or Customer Success Lead role, overseeing a larger portfolio and mentoring junior team members.
• Transition into Product Management or Customer Experience leadership, leveraging your deep customer insights.
• Participate in cross‑functional initiatives that shape the future of our platform, giving you visibility across the organization.
• Attend industry conferences, workshops, and training sessions—many of which we sponsor—to stay ahead of emerging trends in digital publishing and AI.
• Contribute to thought leadership pieces, webinars, and internal knowledge bases that position you as a subject‑matter expert.

Work Environment & Culture at brighthush

Our culture is built on a foundation of speed, ownership, and user obsession. We operate with a “no‑B‑players” mindset, encouraging bold ideas and rapid iteration. Every team member is empowered to speak up, challenge assumptions, and drive outcomes that matter. We celebrate wins as a collective, and we’re constantly learning from both successes and setbacks.

You’ll find a collaborative, inclusive environment where creativity is rewarded, and where the best ideas—regardless of source—are implemented. Our remote‑first model means you can work from anywhere in the U.S., but we also host annual in‑person retreats to strengthen team bonds and align on strategy.

Compensation & Perks

• Competitive base salary (USD 90 k – 120 k, commensurate with experience).
• Equity package: stock options that grow with the company.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match.
• Unlimited paid time off (minimum 10 days per year).
• Annual in‑person team offsite.
• Unlimited book budget to fuel your professional development.
• Monthly Wellness Days (every third Friday) for mental and physical health.
• Flexible work hours and remote work options.

How to Apply

If you’re ready to join a high‑growth, AI‑first company that values ownership, speed, and customer obsession, we’d love to hear from you. Submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio pieces that showcase your impact in Customer Success or related roles. Let’s build the future of digital publishing together at brighthush.