Strategic Enterprise Customer Success Manager – Growth, Retention & Advocacy Lead for Mortgage Market Intelligence at brighthush
About brighthush
brighthush is a trailblazing mortgage market intelligence platform that empowers loan officers, mortgage companies, and lenders to make smarter, data‑driven decisions. By aggregating real‑time market data, property insights, and borrower behavior, we help our clients identify the most valuable real‑estate agents, recruit top producers, and allocate capital to the most promising opportunities. With a client base that includes more than 55% of the Top 100 mortgage lenders, brighthush has become the go‑to partner for anyone who wants to stay ahead in a fast‑moving industry.
Founded in 2022, brighthush has grown organically—bootstrapped, profitable, and never taking outside capital. Our growth is driven by word‑of‑mouth from satisfied loan officers who share the value we deliver with their peers. This culture of customer‑centricity means that every outcome we achieve is a direct result of the relationships we build and the value we create for our customers.
We operate on a handful of core principles: lead with value, do the right thing, and be generous without keeping score. We hire for honesty, integrity, fairness, accountability, and excellence, and we have a low tolerance for processes that do not earn their place. Our team is fully remote, async‑first, and driven by data, AI, and automation to free up human time for the high‑impact work that only people can do—understanding customer businesses, solving real problems, and building lasting relationships.
Role Overview
As one of the first Enterprise Customer Success Managers at brighthush, you will own a portfolio of high‑value customers from onboarding through renewal and expansion. You will be the strategic partner who ensures that each account realizes maximum value, stays engaged, and grows over time. Your work will directly influence our retention rates, expansion revenue, and the overall health of our enterprise book.
What You’ll Own
- Strategic Account Plans – Within 30 days of onboarding a new customer, you will craft a concise, data‑rich plan that captures why they chose brighthush, the key stakeholders, their objectives, usage patterns, risk factors, and next steps. These plans will be refreshed before every review and renewal.
- Renewal Pathways – From day one, you will map the renewal journey, identify risks early, and develop mitigation plans. Your goal is to eliminate churn by proactively addressing concerns before they become objections.
- Expansion & Upsell – By uncovering new use cases, product features, and organizational needs, you will drive organic growth. You’ll manage smaller expansions independently and partner with Account Executives on larger deals. A portion of your variable compensation is tied to successful expansion.
- Advocacy & Referrals – Satisfied customers become brand ambassadors. You will nurture relationships with executive sponsors and daily users alike, turning them into case studies, testimonials, and referrals that fuel our marketing engine.
Key Responsibilities
- Own the full lifecycle of a defined set of enterprise accounts, Apply for this job