Strategic Global Head of Customer Success & Revenue Growth – Driving Sustainable Expansion, Upsell, Renewal, and Advocacy for a High‑Performance, Data‑Driven Account Management Team at brighthush
About brighthush
brighthush is more than a SaaS platform; it is a global catalyst for customer‑centric transformation. By harnessing cutting‑edge artificial intelligence, predictive analytics, and an intuitive user experience, our solution empowers enterprises across North America, Europe, and beyond to turn every customer interaction into a measurable growth engine. Our mission is simple yet ambitious: to make every customer interaction smarter, faster, and more impactful. As we expand our footprint and deepen market penetration, we are looking for visionary leaders who can shape the future of customer success and drive measurable results at scale.
Why brighthush is the Place to Grow Your Career
At brighthush, you’ll join a dynamic, high‑energy team that thrives on innovation, collaboration, and a relentless focus on customer outcomes. We believe in empowering our people with the tools, resources, and autonomy they need to excel. Here’s what you can expect when you become part of our family:
- Impactful Leadership: Lead a global, distributed Customer Account Management (CAM) team that directly influences our growth trajectory.
- Career Growth: Accelerate your career with mentorship, cross‑functional projects, and a clear path to executive roles.
- Learning Culture: Access to industry conferences, internal knowledge hubs, and continuous learning programs.
- Work‑Life Balance: Flexible remote work options, generous PTO, and a supportive environment that values well‑being.
- Competitive Compensation: Market‑aligned base salary, performance bonuses, equity, and comprehensive benefits.
About the Role
As the Global Head of Customer Success & Revenue Growth, you will be the strategic driver behind our customer success engine. Your role will encompass people leadership, operational excellence, and growth execution across a global portfolio. You will partner closely with executive leadership, product, sales, and marketing to create a seamless, data‑driven customer journey that fuels retention, expansion, and advocacy.
Your Impact
In this role, you will shape the future of how brighthush engages, retains, and grows its customer base. You will be responsible for turning insights into action, building a high‑performance team, and ensuring that every customer interaction delivers measurable value. Your decisions will directly influence revenue, customer satisfaction, and brand reputation on a global scale.
Key Responsibilities
- Build, mentor, and scale a high‑performing CAM team across North America and Europe, ensuring alignment with brighthush’s vision and values.
- Own and exceed quarterly and annual growth targets for the customer base, including upsell, cross‑sell, and renewal metrics.
- Design and implement an account‑based strategy that integrates sales, marketing, and product teams to deliver a seamless customer journey.
- Coach and develop managers and individual contributors through regular coaching calls, performance reviews, and skill‑building workshops.
- Analyze customer health data, churn risk, and adoption patterns to inform proactive engagement plans.
- Collaborate with Product and Engineering to prioritize feature requests and roadmap items based on customer impact.
- Champion a culture of continuous improvement, data‑driven decision making, and customer advocacy.
- Represent brighthush at industry events, webinars, and partner meetings to showcase our value proposition.
- Develop and maintain executive‑level dashboards, reporting frameworks, and KPI tracking systems.
- Ensure compliance with data privacy regulations and internal governance standards across all regions.
- Drive the adoption of advanced analytics tools and AI‑powered insights to forecast trends and identify upsell opportunities.
- Lead cross‑functional initiatives that align product development with customer needs and market demands.
- Establish and refine processes for onboarding, training, and certification of new team members.
- Foster a high‑energy, collaborative culture that celebrates wins and learns from challenges.
Essential Qualifications
- 7–10+ years of progressive experience in account management, customer success, or related roles within a SaaS environment.
- Minimum of 3 years in a leadership capacity, managing managers or distributed teams across multiple geographies.
- Proven track record of driving revenue growth, achieving high renewal rates, and expanding customer lifecycles.
- Strong analytical mindset with proficiency in CRM systems (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
- Fluent in English, both written and spoken; additional languages are a plus.
- Excellent communication, negotiation, and presentation skills, capable of influencing stakeholders at all levels.
- Strategic thinker with a hands‑on approach to problem solving and execution.
- Experience working in a fast‑paced, high‑growth startup or scale‑up environment.
Preferred Qualifications
- Background in AI or data‑driven product platforms.
- Experience with international compliance (GDPR, CCPA) and multi‑currency billing.
- Prior exposure to building and scaling global customer success teams.
- Advanced proficiency in SQL and data analytics frameworks.
- Leadership in implementing customer success metrics such as NPS, CSAT, and CES.
Core Skills & Competencies
- Strategic Planning & Execution
- Team Leadership & Talent Development
- Revenue & Growth Management
- Customer Lifecycle & Retention Strategies
- Data Analysis & KPI Reporting
- Cross‑Functional Collaboration
- Change Management & Process Optimization
- Stakeholder Engagement & Influence
- Adaptability & Resilience in Dynamic Environments
Career Growth & Learning Opportunities
At brighthush, we’re committed to fostering your professional development. As Global Head of Customer Success & Revenue Growth, you’ll have access to:
- Executive mentorship programs with senior leaders across the organization.
- Leadership training workshops focused on strategic thinking, negotiation, and global team management.
- Cross‑departmental projects that expose you to product, engineering, and marketing initiatives.
- Annual conference sponsorships and speaking opportunities at industry events.
- Internal knowledge sharing sessions and a robust learning library covering SaaS trends, AI, and customer success best practices.
Work Environment & Culture at brighthush
We’re a remote‑first company that values flexibility, transparency, and a results‑oriented mindset. Our culture is built on:
- Open communication channels and regular town‑hall meetings.
- Inclusive decision‑making that empowers every team member.
- Celebration of wins, both big and small, through virtual shout‑outs and recognition programs.
- Commitment to sustainability and social responsibility initiatives.
- Regular virtual team‑building activities and occasional in‑person retreats.
Compensation, Perks, and Benefits
While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses tied to individual and team metrics.
- Equity options that allow you to share in the company’s long‑term success.
- Health, dental, and vision insurance plans for you and your dependents.
- Generous paid time off (PTO) and flexible holiday scheduling.
- Professional development budget for courses, certifications, and conferences.
- Remote work stipend covering home office setup and internet expenses.
- Well‑being resources, including mental health support and wellness programs.
How to Apply
If you’re ready to lead a world‑class Customer Account Management team, drive sustainable growth, and shape the future of customer success at brighthush, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. Let’s build the next chapter of brighthush together!