Strategic Global Revenue Operations & Customer Success Director – AI‑Powered Solutions, Enterprise Growth & Cross‑Functional Leadership

About brighthush

brighthush is not just a technology firm; it is a catalyst for the future of work. We build AI‑driven platforms that empower people, finance, and operations teams to collaborate, learn, and deliver results at scale. Our portfolio spans intelligent people analytics, automated finance orchestration, and next‑generation operations orchestration, all designed to help organizations unlock their full potential and focus on what truly matters. At brighthush, we blend cutting‑edge technology with a culture rooted in integrity, empathy, and an unrelenting passion for innovation. Every day, our talented colleagues collaborate to create smarter solutions, support customers, and nurture an inclusive environment where everyone belongs. If you’re ready to inspire brighter workdays for yourself and others, brighthush is the place to bring your curiosity, courage, and optimism.

Why brighthush is the Place to Grow

• Impact at Scale: Shape the operating model for a global revenue engine that serves thousands of customers across continents.
• AI‑First Vision: Lead the charge in accelerating AI adoption across customer success, consulting, and enterprise architecture.
• Collaborative Culture: Work with cross‑functional teams—from presales to post‑sales, from finance to engineering—in a transparent, data‑driven environment.
• Growth & Development: Access continuous learning, mentorship, and a clear career ladder that rewards strategic thinking and execution.
• Flexibility & Balance: A hybrid model that blends in‑office collaboration with remote autonomy, ensuring you can work where you thrive.

Role Overview

As the Senior Director of Global Revenue Operations & Customer Success for the Customer Success & Solutions Center of Excellence (COE), you will be the strategic operating partner to the SVP of Customer Success & Solutions. Your mission is to architect a unified “state of the business” view across multiple COE pillars—Customer Success, Value Management, Solution Consulting, and Enterprise Architecture—aligning global practices with regional field teams to drive operational excellence at scale. You will be the bridge between data, strategy, and execution, ensuring that every customer touchpoint is optimized for value, efficiency, and growth.

Key Responsibilities

• Unify Operating Rhythm: Design and implement a shared planning cadence, business review framework, and consolidated reporting system that brings together CS, VM, and SC/EA functions.
• Strategic Rigor & Prioritization: Own the cross‑COE priority roadmap, ensuring that initiatives address the most critical business challenges efficiently and effectively.
• Rules of Engagement: Co‑author ownership models, handoff protocols, and escalation boundaries across COE and field functions to eliminate friction and enhance stakeholder satisfaction.
• Planning Methodology & Advisory: Partner with analytics teams to develop globally applicable planning models, serve as the liaison to the SVP, and oversee the roll‑up of COE pillar plans.
• Global Performance Design & Reporting: Establish metrics, analytics assets, and reporting cadences that capture both regional and global performance, enabling data‑driven decision making.
• Project Ownership: Lead cross‑COE projects from inception to completion, ensuring alignment with SVP priorities and delivering measurable outcomes.
• Strategic Narrative Support: Collaborate with COE leaders to craft a cohesive narrative across all pillars, backed by data, analysis, and stakeholder insights—used in board‑level presentations, whitepapers, and internal communications.

Essential Qualifications

• Strategic Execution: Minimum 8 years of SaaS experience scaling strategy—from design to pilot to scale—across customer‑facing functions.
• Cross‑Functional Operations: Deep expertise spanning both presales and post‑sales operational domains, with a proven ability to integrate processes across the revenue lifecycle.
• Planning & Analysis: Demonstrated success in developing consumption/usage models, forecasting, and planning methodology that drives revenue growth.
• Stakeholder Leadership: Skilled at leading across matrixed structures (functional vs. geographic), negotiating Rules of Engagement, and driving executive change management.
• Management & Coaching: Experience coordinating another person’s workload—prioritizing, coaching, and developing talent to achieve high‑impact results.

Preferred Qualifications

• Experience in AI‑driven revenue operations or leading AI adoption initiatives.
• Background in enterprise architecture or solution consulting, with a focus on customer success.
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and analytics platforms.
• Track record of building and scaling global operating models in a fast‑paced, high‑growth environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Data‑Driven Decision Making: Proficiency in turning complex data sets into actionable insights.
• Communication: Exceptional written and verbal communication skills, capable of influencing senior leaders and cross‑functional teams.
• Collaboration: Proven track record of building strong relationships across functional and geographic boundaries.
• Change Management: Experience leading organizational change, including process redesign, technology adoption, and cultural transformation.
• Project Management: Strong project management skills with a focus on delivering projects on time, within scope, and within budget.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Structured leadership development programs that pair you with senior mentors.
• Access to a global learning ecosystem—online courses, workshops, and industry conferences.
• Opportunities to lead cross‑functional initiatives that span multiple regions and business units.
• A clear promotion path from Director to Senior Director, VP, and beyond, based on performance and impact.

Work Environment & Culture

Our culture is a blend of high performance and genuine care:

• We celebrate wins together and learn from challenges as a unified team.
• Our hybrid model ensures you can work from anywhere while staying connected through quarterly in‑office gatherings.
• We prioritize mental and physical well‑being with flexible schedules, wellness programs, and generous time‑off policies.
• Our commitment to diversity, equity, and inclusion means every voice is heard and valued.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total compensation package that includes:

• Base salary aligned with market benchmarks.
• Performance‑based bonuses and equity awards.
• Comprehensive health, dental, and vision plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Continuous learning stipend and access to industry events.

How to Apply

Ready to lead revenue operations that drive global impact? Join brighthush and help shape the future of work. Submit your application through our careers portal, and let’s start a conversation about how you can make a difference.