Strategic Internal Customer Success Manager – Client Relationship & Retention Lead for Remote Offshore Staffing Platform
About brighthush
brighthush is a fast‑growing, founder‑driven offshore staffing platform that empowers visionary founders and senior executives to build high‑performing, full‑time teams across the globe. By connecting businesses with top talent in the Philippines, Latin America, Africa, and beyond, brighthush removes geographic barriers and accelerates growth for innovative companies. Our success is powered by a relentless focus on client satisfaction, repeat business, and word‑of‑mouth referrals. As we scale, we are looking for a proactive, high‑ownership professional to become the trusted guardian of our existing client relationships.
Why Join brighthush?
- Competitive Compensation: Salary paid in USD on a bi‑monthly schedule (15th and 30th of each month).
- Generous Time Off: Paid time off aligned with company policy plus observance of major holidays.
- Fully Remote Work: Operate from anywhere you are most productive while staying aligned with US business hours.
- Direct Access to Leadership: Work side‑by‑side with both co‑founders, influencing decisions without layers of bureaucracy.
- High‑Ownership Role: Own the entire post‑sale client journey and watch your impact scale as the company grows.
- Career Acceleration: Grow your skill set in customer success, talent acquisition, and strategic account management within a hyper‑dynamic startup environment.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for all existing clients after the sale, ensuring a seamless transition from acquisition to ongoing partnership.
- Participate in kickoff, regular check‑in, and escalation calls, owning the client relationship through every phase of the engagement.
- Conduct proactive, data‑driven check‑ins across every active account, identifying potential issues before the client does.
- Resolve problems swiftly and independently—no waiting for direction, no letting issues fall through the cracks.
- Maintain a “responsive at any hour” mindset; if a client messages at 9 p.m., you respond promptly, establishing trust and reliability.
Candidate Vetting & Placement
- Review the top one to five candidates curated by the recruiting team for each role, applying rigorous criteria to determine who is truly ready for client presentation.
- Distinguish between candidates who merely interview well and those who possess the depth, cultural fit, and technical prowess to succeed long‑term.
- Present selected candidates to clients, coordinate interview logistics, gather feedback, and drive the placement to a successful close.
- Take full ownership of the quality of every candidate that reaches a client’s desk, ensuring brighthush’s reputation for excellence remains untarnished.
Growth & Retention
- Detect early signals that a satisfied client is ready to hire again, and proactively propose new talent solutions.
- When a client expresses satisfaction, request a testimonial, review, or introduction—these referrals fuel the majority of brighthush’s growth.
- Celebrate milestones (first placement, project successes, anniversaries) with thoughtful, personalized gestures that deepen loyalty.
- Transform happy clients into long‑term partners, repeat business, and enthusiastic brand ambassadors.
Essential Qualifications
- Critical Thinking: Ability to synthesize complex information, form clear judgments, defend them, and apply insights to both candidate evaluation and client problem‑solving.
- Full‑Ownership Mindset: Treat every client issue as your personal responsibility until it is resolved to the client’s satisfaction.
- Relevant Experience: Proven track record in customer success, account management, staffing, or recruiting—ideally within a fast‑paced, service‑oriented environment.
- Exceptional Written Communication: Craft genuine, personal messages that resonate more than generic, polished copy.
- Responsiveness: Natural inclination to keep clients feeling prioritized, without being tethered to a desk.
- Adaptability: Comfort thriving in a role without a pre‑written playbook, eager to shape processes as the company scales.
Preferred Qualifications (Nice to Have)
- Background in staffing, recruiting, or offshore hiring.
- Experience in a small, founder‑led organization where you had direct access to leadership and real ownership of outcomes.
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
Skills & Competencies for Success
- Relationship Building: Ability to cultivate trust, rapport, and long‑term loyalty with senior executives and founders.
- Analytical Acumen: Use data and client feedback to anticipate needs, spot trends, and drive continuous improvement.
- Negotiation & Influence: Confidently guide clients through candidate selection, address objections, and close placements.
- Time Management: Juggle multiple accounts, deadlines, and urgent client requests while maintaining high quality.
- Technology Savvy: Comfortable with CRM tools, video conferencing, collaborative platforms, and remote‑work tech stacks.
- Empathy & Emotional Intelligence: Understand client pain points, celebrate wins, and navigate challenging conversations with poise.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is directly tied to the company’s expansion. As you demonstrate success in retaining and expanding existing accounts, you will have the opportunity to:
- Lead a growing Customer Success team, mentoring junior managers and shaping the department’s strategy.
- Collaborate on product and service enhancements based on frontline client insights.
- Participate in leadership workshops, industry conferences, and continuous‑learning programs funded by brighthush.
- Earn performance‑based bonuses tied to client retention rates, referral volume, and revenue growth.
Work Environment & Culture at brighthush
brighthush thrives on transparency, agility, and a “founder‑first” mentality. Our culture is built around:
- Flat Hierarchy: No unnecessary layers—your voice reaches the co‑founders directly.
- Ownership Culture: Everyone is empowered to make decisions that impact the business.
- Remote‑First Philosophy: We trust you to deliver results from wherever you work best.
- Continuous Feedback: Regular 1‑on‑1s, peer reviews, and data‑driven performance metrics keep you aligned and growing.
- Celebration of Wins: From successful placements to client milestones, we recognize achievements with both virtual shout‑outs and tangible rewards.
Compensation, Perks & Benefits
While exact figures will be discussed during the interview process, candidates can expect a market‑competitive salary paid in USD, a performance‑linked bonus structure, and a comprehensive benefits package that includes:
- Health, dental, and vision insurance options (where applicable).
- Retirement savings plan contributions.
- Professional development stipend for courses, certifications, or conferences.
- Home office allowance to equip your remote workspace.
- Generous paid time off and holiday schedule.
- Access to a global network of industry experts and thought leaders.
How to Apply
To be considered for this high‑impact role, please submit the following:
- Your updated resume.
- A short Loom video (1–2 minutes) introducing yourself, outlining your customer success or account management experience, and walking us through a real‑world scenario where you identified and resolved a client problem before it escalated.
Important: Only candidates who provide a Loom video will move forward in the selection process.
Application Process Overview
- Initial Application: Submit your resume, video, and complete our pre‑qualifying questionnaire.
- Video Introduction: Review of your Loom submission to assess communication style and fit.
- Role‑Specific Assessment: (If applicable) A short exercise designed to evaluate your problem‑solving and client‑management approach.
- Executive Interview: Meet with brighthush’s co‑founders to discuss alignment, vision, and expectations.
- Background & Reference Check: Verification of professional references and employment history.
- Job Offer: Successful candidates receive a formal offer outlining compensation, start date, and next steps.
Each stage is crafted to give you insight into brighthush’s culture, values, and the exciting challenges you’ll tackle. We keep candidates informed throughout and provide constructive feedback at every step.
Join brighthush – Make an Impact from Day One
If you thrive on taking full ownership of client outcomes, can differentiate a truly exceptional candidate from a polished interviewee, and are eager to become the trusted partner for brighthush’s most valuable clients, we want to hear from you. This role offers unparalleled access to leadership, a clear path for growth, and the chance to shape the future of offshore staffing.
Apply now and become a cornerstone of brighthush’s success story.
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