Strategic Senior Customer Success & Account Growth Manager – Remote, Healthcare Imaging & SaaS Solutions Specialist at brighthush

About brighthush

brighthush stands at the forefront of healthcare technology, redefining how hospitals, imaging centers, and research institutions capture, store, and analyze medical images. Founded in 2007, our journey from a small startup to a global leader of 51‑200 professionals has been driven by a single, unwavering mission: to illuminate the path to better patient outcomes through intelligent, interoperable imaging platforms that integrate seamlessly with existing clinical and IT ecosystems.

We are more than a software vendor; we are a trusted partner that transforms diagnostic workflows, elevates clinical precision, and drives cost efficiencies. Our portfolio spans state‑of‑the‑art PACS, VNA, cloud migration services, AI‑powered analytics, and a suite of modular tools that can be tailored to meet each organization’s unique needs.

Why Join brighthush?

At brighthush, you’ll thrive in a culture that prizes innovation, collaboration, and measurable impact. Our remote‑first model empowers you to work from anywhere in the United States, while our robust virtual and in‑person engagement tools keep you connected to a high‑performing team. We invest heavily in professional growth, offering mentorship, continuous learning, and clear career pathways that reward both individual excellence and collective success.

We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard and every idea has the potential to shape the future of medical imaging.

Role Overview

As a Senior Customer Success & Account Growth Manager, you will serve as the strategic partner for our most valuable customers. Your primary focus will be nurturing long‑term relationships, ensuring renewal success, and uncovering expansion opportunities that align with each client’s clinical, operational, and financial objectives. You will collaborate with cross‑functional teams—including Deal Desk, Finance, Legal, Product, and Support—to deliver value, mitigate risk, and accelerate growth across our portfolio of imaging solutions.

In this role, you will be the voice of the customer within brighthush, translating their needs into actionable insights that drive product innovation and service excellence. You will own the end‑to‑end renewal and expansion lifecycle, from forecasting to negotiation, and you will act as a trusted advisor to senior leaders in the healthcare sector.

Key Responsibilities

Renewal & Expansion Leadership

• Renewal Forecast Ownership – Maintain a rolling 12‑month renewal calendar, documenting next steps, risks, and decision timelines for each account.
• Proactive Renewal Engagement – Initiate renewal conversations well before contract expiry, coordinating internal resources to keep agreements on track.
• Commercial Negotiation Leadership – Lead negotiations on standard and moderately complex renewals, covering pricing, term length, uplift, scope, and service levels in partnership with Deal Desk, Finance, and Legal.
• Risk Identification & Retention Planning – Use product usage data, support trends, stakeholder changes, and competitive activity to spot at‑risk accounts and develop written retention plans.
• Trusted Relationship Building – Cultivate relationships with customer leaders and frontline stakeholders, ensuring each account has an active executive sponsor and a documented engagement plan.
• Account Planning & Expansion Roadmap – Maintain comprehensive account plans that include stakeholder maps, current footprint, whitespace, competitive landscape, technical profile, and a 12‑ to 24‑month expansion roadmap.
• Opportunity Development – Identify and close expansion opportunities across the brighthush portfolio, including additional modules, service lines, facilities, storage, viewer seats, cloud migration, and professional services.
• Structured Business Reviews – Lead business reviews and strategic check‑ins that connect brighthush outcomes to the customer’s clinical, operational, and financial objectives.
• Trigger Recognition – Spot expansion triggers such as acquisitions, affiliations, new facilities, workflow changes, and technology modernization initiatives.
• Reference & Case Study Development – Cultivate customer references, case studies, peer connections, and other assets that strengthen the broader go‑to‑market organization.

Pipeline & Partner Engagement

• Pipeline Management – Build and manage a net‑new pipeline within the assigned region, prospecting into healthcare organizations that are a strong fit for brighthush.
• Marketing Collaboration – Partner with Marketing on regional campaigns, events, and inbound lead follow‑up, progressing qualified opportunities through the Apply for this job