Strategic Senior Customer Success Manager – Public Sector Renewals & Retention Specialist – Remote – Championing Long‑Term Value, Growth, and Strategic Partnerships for Government Clients at brighthush

About brighthush

brighthush is a trailblazer in the public‑sector technology arena, delivering a cloud‑native platform that powers the digital services of governments, municipalities, and public institutions worldwide. Our mission is to enable public entities to serve citizens faster, safer, and more efficiently by providing secure, high‑performance, and resilient online experiences. From emergency alert systems to virtual education portals, brighthush’s solutions are the backbone of modern public service delivery. We are not just a technology provider; we are a strategic partner that helps public organizations navigate the complexities of digital transformation, ensuring that every citizen interaction is seamless, reliable, and data‑driven.

Why brighthush is the Place to Grow

At brighthush, we believe that technology is only the starting point. Our culture is built on a foundation of innovation, collaboration, and an unwavering commitment to customer success. Whether you bring years of public‑sector experience or are an emerging talent eager to make an impact, you will find a supportive environment where ideas are celebrated, expertise is respected, and career growth is intentional. We invest heavily in our people, offering mentorship, continuous learning, and clear promotion pathways that empower you to advance from Senior Customer Success Manager to Director of Public Sector Partnerships, VP of Customer Success, and beyond.

Role Overview

As a Senior Customer Success Manager – Public Sector Renewals & Retention Specialist, you will be the strategic anchor that ensures our government clients continue to extract maximum value from the brighthush platform. You will own the end‑to‑end renewal lifecycle, cultivate deep relationships across internal teams and external partners, and proactively identify upsell and cross‑sell opportunities that expand the breadth and depth of our engagements. This remote‑first role is perfect for a solutions‑oriented leader who thrives in a fast‑moving, data‑driven environment and who is passionate about helping public‑sector organizations succeed.

Key Responsibilities

• Renewal Lifecycle Management: Lead the complete renewal process—from initial quote creation and pricing strategy to contract negotiation and final execution—ensuring a frictionless experience for each client.
• Forecasting & Analytics: Build and maintain accurate renewal forecasts, track key performance indicators (KPIs) in the CRM, and deliver actionable insights to senior leadership on revenue health and risk exposure.
• Stakeholder Collaboration: Partner closely with Sales, Product, Operations, and Partner teams to align on client objectives, share insights, and coordinate joint initiatives that reinforce value.
• Upsell & Cross‑Sell Identification: Conduct regular account reviews, uncover emerging needs, and craft tailored solution proposals that drive additional adoption of brighthush’s edge, cloud, and AI capabilities.
• Risk Management & Churn Reduction: Monitor engagement metrics, identify at‑risk accounts early, develop mitigation plans, and execute retention strategies that safeguard revenue.
• Process Optimization: Work with Operations to streamline renewal workflows, implement best‑practice playbooks, and continuously improve the efficiency of the renewal engine.
• Thought Leadership & Advocacy: Represent brighthush at industry conferences, webinars, and client workshops, positioning yourself as a trusted advisor on public‑sector digital transformation.
• Customer Advocacy: Capture success stories, develop case studies, and amplify client wins across internal and external channels to reinforce the value of the brighthush partnership.

Essential Qualifications

• 3–5+ years of experience in public‑sector sales, renewals, account management, or customer success, with a proven record of meeting or exceeding renewal targets.
• Demonstrated ability to navigate complex government procurement cycles, understand public‑sector budgeting processes, and manage multi‑stakeholder relationships.
• Exceptional verbal and written communication skills, with the ability to translate technical concepts into clear business outcomes for non‑technical audiences.
• Strong organizational and time‑management abilities; capable of handling a high‑volume portfolio while meeting tight deadlines.
• Proficiency with leading CRM platforms and advanced Excel or data‑visualization tools for forecasting and reporting.
• Proactive, solutions‑focused mindset with a track record of influencing decision‑makers and driving consensus across diverse groups.

Preferred Qualifications

• Direct experience working with federal, state, or local government agencies, including familiarity with RFP processes and compliance requirements.
• Technical background in cloud, edge computing, AI/ML, or related emerging technologies that are part of brighthush’s product suite.
• Hands‑on experience with contract negotiation, pricing strategy, and subscription‑based revenue models.
• Prior exposure to renewal forecasting methodologies and subscription‑revenue analytics.
• Professional certifications such as Certified Customer Success Manager (CCSM), Certified Account Manager, or related sales credentials.

Core Skills & Competencies

• Customer Relationship Management (CRM) Expertise
• Renewal & Retention Strategy Development
• Contract Negotiation & Closing
• Upsell & Cross‑Sell Execution
• Data‑Driven Forecasting & Reporting
• Stakeholder Management & Collaboration
• Process Improvement & Optimization
• Analytical & Problem‑Solving Acumen
• Time Management & Prioritization
• Adaptability in Remote, Distributed Work Environments

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Senior Customer Success Manager, you will have access to a robust suite of growth resources designed to accelerate your career trajectory:

• Mentorship Programs: Pairing with senior leaders in Sales, Product, and Engineering to gain strategic insights and personalized guidance.
• Continuous Learning: Subscription to leading industry platforms, regular workshops on emerging technologies (cloud, edge, AI), and advanced sales methodologies.
• Cross‑Functional Projects: Opportunities to collaborate on product road‑mapping, go‑to‑market strategies, and public‑sector policy initiatives.
• Clear Promotion Pathways: Defined ladders from Senior Customer Success Manager to Director of Public Sector Partnerships, VP of Customer Success, and beyond.
• Leadership Development: Access to leadership bootcamps, public‑speaking training, and executive coaching to prepare you for future senior‑level roles.

Work Environment & Culture

brighthush embraces a flexible, remote‑first culture that empowers you to work where you are most productive. Our FlexBase program offers a hybrid model—choose to work from home, a co‑working space, or one of our regional hubs. Collaboration is at the heart of everything we do, and we use modern communication tools, virtual whiteboards, and regular “virtual coffee” sessions to keep teams connected.

Our cultural pillars include:

• Innovation: A mindset of continuous experimentation, rapid prototyping, and data‑driven decision‑making.
• Collaboration: Cross‑team partnerships that break down silos and accelerate delivery of value to public‑sector clients.
• Impact: A focus on measurable outcomes that directly improve citizen services and community well‑being.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, with inclusive hiring practices and employee resource groups.
• Well‑Being: Comprehensive wellness programs, mental‑health resources, and flexible time‑off policies that support a healthy work‑life balance.

Compensation & Benefits

While exact compensation varies by location and experience, brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary + Performance‑Based Incentives: Competitive base pay complemented by quarterly bonuses tied to renewal and growth targets.
• Equity Participation: Stock options and an Employee Stock Purchase Plan (ESPP) that let you share in the company’s long‑term success.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend for fitness or mental‑health activities.
• Retirement Savings: 401(k) plan with generous company match to help you build a secure future.
• Paid Time Off: Generous PTO, paid holidays, sick leave, and parental leave to support life’s important moments.
• Professional Development Budget: Annual allowance for certifications, conferences, and continuing education.
• Remote Work Support: Stipends for home‑office equipment, high‑speed internet, and coworking space memberships.
• Employee Assistance Program (EAP): Confidential counseling, financial planning resources, and legal support services.

How to Apply

If you are ready to champion long‑term value for government clients, shape renewal strategies, and grow within a forward‑thinking organization, we want to hear from you. Submit your resume, a compelling cover letter, and any relevant work samples through our careers portal. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted promptly for the next steps.

Apply Now at brighthush Careers

Join brighthush – Where Public‑Sector Innovation Meets Customer Success

At brighthush, we believe every public‑sector client deserves a partner who truly understands their unique challenges and delivers solutions that empower communities. As a Senior Customer Success Manager, you will be at the forefront of this mission—ensuring that our clients not only renew their contracts but also expand their digital capabilities, improve citizen outcomes, and achieve sustainable growth. If you are passionate about technology, driven by results, and eager to make a tangible impact on the public good, bring your expertise to brighthush and help shape the future of digital public services.