Strategic Senior Director of Customer Education & Learning Enablement – Global Digital Engagement & Innovation Leader Driving Adoption, Retention, and Revenue Growth Through Cutting‑Edge Learning Solutions at brighthush

About brighthush

brighthush is a trailblazing technology company that fuses physical spaces with digital experiences, turning everyday environments into data‑rich, immersive ecosystems. With a presence in over 150,000 locations worldwide—from bustling retail storefronts and state‑of‑the‑art hospitals to sleek automotive showrooms and luxury hospitality venues—our award‑winning platform empowers brands to deliver personalized, predictive journeys that resonate at scale and unlock new revenue streams.

Our story is one of relentless curiosity and bold experimentation. Recognized on leading industry panels and celebrated on the Fast‑Growing Companies list, brighthush is a proud pillar of the Tampa Bay business community and a catalyst for innovation across retail, healthcare, and automotive sectors. We’re not just building technology; we’re redefining how people interact with the world around them.

Why brighthush?

At brighthush, learning is the engine of transformation. We cultivate a culture built on curiosity, collaboration, and a shared passion for delivering world‑class experiences. Whether you’re a seasoned educator, a data enthusiast, or a visionary strategist, you’ll find a place where your ideas are amplified, your growth is accelerated, and your impact is felt across thousands of brands worldwide.

We believe every team member is a lifelong learner. That’s why we provide the tools, resources, and support to turn that belief into reality—through continuous learning pathways, mentorship programs, and a vibrant community of practice that spans the globe.

Position Overview

The Senior Director of Customer Education & Learning Enablement is the chief architect of brighthush’s learning ecosystem. In this role, you will design, deliver, and continuously refine customer education and operational training programs that align with our corporate strategy and product roadmap. Your leadership will ensure that every brighthush customer—and every internal stakeholder—has the knowledge, skills, and confidence to unlock the full value of our platform.

You will partner with cross‑functional teams, leverage data to drive decisions, and champion a culture of learning that permeates the entire organization. Your influence will shape how we empower customers, embed learning into product development, and position brighthush as the definitive leader in digital engagement.

Key Responsibilities

• Strategic Vision & Roadmap – Craft a forward‑looking education strategy that supports brighthush’s growth objectives, product roadmap, and customer success metrics. Translate business goals into actionable learning initiatives that drive adoption and retention.
• Program Design & Execution – Lead the end‑to‑end development of scalable learning solutions, including instructor‑led workshops, virtual classrooms, self‑paced modules, micro‑learning content, and certification pathways. Ensure content aligns with adult learning theory and brand standards.
• Cross‑Functional Collaboration – Partner with Product, Sales, Customer Success, Marketing, and Engineering to embed learning into the customer journey and product lifecycle. Act as the learning advocate in all product‑related discussions.
• Data‑Driven Optimization – Define, track, and analyze KPIs such as adoption rates, NPS, time‑to‑competency, training ROI, and engagement scores. Use insights to iterate programs and demonstrate impact to senior leadership.
• Team Leadership & Mentorship – Build, coach, and inspire a high‑performing team of instructional designers, trainers, and knowledge‑base specialists. Foster a culture of continuous improvement and professional growth.
• External Partnerships – Identify and collaborate with industry thought leaders, universities, training vendors, and certification bodies to enrich our curriculum and expand our reach.
• Thought Leadership – Represent brighthush at conferences, webinars, and industry panels. Publish white papers, case studies, and blog posts that position the company as a leader in customer enablement.
• Process & Technology Governance – Oversee the selection and implementation of learning management systems (LMS), authoring tools, analytics platforms, and content delivery mechanisms. Ensure systems are scalable, secure, and user‑friendly.
• Continuous Improvement Culture – Champion a learning mindset across the organization. Encourage experimentation, feedback loops, and knowledge sharing through communities of practice.
• Travel & On‑Site Engagement – Conduct on‑site training and workshops at customer locations as needed, ensuring a consistent, high‑quality learning experience. Travel up to 25% of the time.
• Innovation & Product Feedback Loop – Capture learning insights and translate them into actionable product enhancements. Work closely with the product team to prioritize features that address common learning gaps.
• Budget Stewardship – Manage the learning enablement budget, ensuring optimal allocation of resources across content creation, technology, and external partnerships.
• Compliance & Accessibility – Ensure all learning materials meet regulatory standards, accessibility guidelines, and brand compliance requirements.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Business Administration, or a related field; advanced degree preferred.
• 10+ years of progressive experience in customer education, corporate training, or learning & development, with at least 5 years in a leadership capacity.
• Proven track record of designing and scaling learning programs that drive product adoption, retention, and customer satisfaction.
• Deep expertise in adult learning theory, instructional design methodologies (ADDIE, SAM, Agile Learning), and modern training technologies (SCORM, xAPI, LMS, virtual classrooms).
• Strong analytical mindset with the ability to translate business metrics into actionable learning strategies.
• Exceptional communication, presentation, and facilitation skills; comfortable speaking to C‑suite executives, technical teams, and diverse audiences.
• Demonstrated ability to lead cross‑functional teams, manage budgets, and deliver projects on time and within scope.
• Experience with data‑driven learning analytics and continuous improvement frameworks.
• Flexibility to travel up to 25% of the time for customer engagements and internal events.
• Proficiency in learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and analytics dashboards (e.g., Tableau, Power BI).

Preferred Qualifications

• Experience in the digital signage, IoT, or SaaS space.
• Knowledge of the healthcare or automotive industries.
• Certifications in Instructional Design (e.g., CPLP, ATD), Project Management (PMP, Scrum), or Learning Technology (e.g., LMS Admin).
• Fluency in a second language (Spanish, Mandarin, etc.) is a plus.
• Experience leading global learning initiatives across multiple time zones.
• Background in data science or analytics, with the ability to build predictive models for learning outcomes.

Core Competencies & Skills

• Strategic Thinking & Visionary Leadership
• Instructional Design & Curriculum Development
• Project Management & Agile Methodologies
• Data Analysis & Learning Analytics
• Stakeholder Management & Influencing
• Change Management & Cultural Transformation
• Technology Savvy – LMS, authoring tools, analytics dashboards
• Excellent Written & Verbal Communication
• Adaptability & Resilience in a Fast‑Paced Environment
• Mentorship & Talent Development
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our products. As Senior Director of Customer Education, you will:

• Lead a high‑impact function that directly influences customer success and revenue growth.
• Collaborate with senior leaders across the organization, gaining exposure to product strategy, sales enablement, and global operations.
• Shape the future of learning at a rapidly scaling company, setting industry standards for customer enablement.
• Access continuous learning resources, including conferences, workshops, and an internal knowledge hub.
• Benefit from a mentorship program that pairs you with senior executives and industry experts.
• Earn recognition and visibility through speaking engagements, publications, and internal awards.
• Participate in cross‑departmental innovation labs that drive new product ideas and learning solutions.
• Develop a personal brand as a thought leader in the digital engagement and learning space.
• Advance into executive leadership roles such as Chief Learning Officer or VP of Customer Success.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life harmony. Key highlights include:

• Fully remote work model with flexible hours, supported by a robust digital collaboration ecosystem.
• Monthly internet stipend to ensure you stay connected and productive.
• Regular virtual team‑building events, hackathons, and cross‑departmental learning circles.
• A transparent feedback loop where every voice is heard and valued.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices, community outreach, and internal policies.
• Access to a state‑of‑the‑art learning platform that supports micro‑learning, social learning, and AI‑driven personalization.
• Collaborative, flat‑hierarchy environment that encourages experimentation and rapid iteration.
• Annual company retreats and quarterly town‑hall meetings to celebrate wins and align on strategy.
• Wellness programs, mindfulness sessions, and flexible PTO to support mental and physical health.
• Employee resource groups that foster belonging and professional development.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to learning impact metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off (PTO) with a progressive accrual schedule.
• Paid sick leave, paid holidays, and paid parental leave.
• 401(k) plan with company match and a generous HSA/FSA offering.
• Short‑term and long‑term disability coverage.
• Life insurance and voluntary supplemental benefits.
• Pet benefits and an Employee Assistance Program (EAP) for confidential support.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to a curated library of industry publications, e‑learning courses, and conference passes.
• Annual performance reviews with clear career progression pathways.
• Employee stock purchase plan and quarterly dividends.
• Well‑being stipend for home office upgrades, fitness memberships, or wellness apps.

How to Apply

If you’re ready to lead the next wave of customer education, bring your passion for learning, and help brighthush shape the future of digital engagement, we want to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to the Senior Director of Customer Education & Learning Enablement – brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, disability, or any other protected status.