Supervisor Customer Service – Remote (Wfh) – Leading Customer Experience at brighthush

Welcome to brighthush – Where Every Interaction Matters

At brighthush, we believe that exceptional customer service is the heartbeat of a thriving aviation experience. Our mission is to create a seamless, joyful journey for every traveler, from the moment they book their ticket to the instant they step off the plane. As a global leader in the airline industry, brighthush is committed to fostering a culture of innovation, inclusivity, and continuous learning. We’re looking for a dynamic, results‑driven Supervisor Customer Service to join our remote team and help us elevate the standard of customer care.

Why brighthush?

• Impactful Work: Your leadership will directly influence the satisfaction of thousands of passengers daily.
• Remote Flexibility: Work from the comfort of your home while staying connected with a vibrant, collaborative team.
• Growth & Development: Access to ongoing training, mentorship programs, and career advancement opportunities.
• Competitive Compensation: Earn $20–$30 per hour, with performance bonuses and a generous benefits package.
• Inclusive Culture: We celebrate diversity and empower every employee to bring their authentic self to work.

Key Responsibilities

As a Supervisor Customer Service, you will be the linchpin that ensures operational excellence and stellar guest experiences. Your day‑to‑day duties will include:

• Coordinating with cross‑functional teams (Operations, Safety, Training, and HR) to maintain on‑time performance and high morale.
• Acting as the first point of escalation for complex customer inquiries, complaints, and operational incidents.
• Overseeing daily airport operations to create a safe, comfortable, and compliant environment for passengers and staff.
• Monitoring and achieving key performance metrics (e.g., on‑time departures, customer satisfaction scores, and safety compliance).
• Developing and managing shift schedules, ensuring adequate staffing levels and compliance with labor agreements.
• Conducting daily administrative tasks: payroll, attendance reports, shift bids, and labor cost tracking.
• Ensuring accurate delay coding and reporting to leadership.
• Leading, coaching, and mentoring team members to embody the brighthush customer service philosophy.
• Maintaining a safe work environment by ensuring all equipment is functional and safety protocols are followed.
• Participating in continuous improvement initiatives to streamline processes and enhance customer experience.

Essential Qualifications

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Minimum of 3 years of experience in customer service or operations within the airline or hospitality industry.
• Strong understanding of collective bargaining agreements and labor relations.
• Proficiency in data analysis, performance metrics, and reporting tools.
• Excellent communication skills in English, both written and verbal.
• Ability to work in a fast‑paced, high‑pressure environment while maintaining composure.
• U.S. citizenship or authorized to work in the United States.
• Physical ability to perform tasks such as lifting up to 50 lbs., standing, walking, and operating in various weather conditions.

Preferred Qualifications

• Experience managing remote teams or virtual customer service operations.
• Knowledge of airline safety regulations and airport operations.
• Proficiency in multiple languages (Spanish, French, or Mandarin).
• Advanced training in conflict resolution, crisis management, or customer experience design.
• Certification in project management (PMP, Agile, or similar).

Core Competencies & Skills

• Leadership & Coaching: Inspire and develop high‑performing teams.
• Analytical Thinking: Translate data into actionable insights.
• Customer‑Centric Mindset: Anticipate and exceed passenger expectations.
• Problem‑Solving: Resolve complex issues swiftly and effectively.
• Collaboration: Build strong relationships across departments.
• Adaptability: Thrive in a dynamic, evolving environment.
• Technology Savvy: Comfortable with CRM systems, scheduling software, and Microsoft Office Suite.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Supervisor Customer Service, you will:

• Participate in leadership development programs that prepare you for senior management roles.
• Access to industry conferences, webinars, and workshops to stay ahead of trends.
• Mentorship from seasoned executives who share their expertise and insights.
• Opportunities to lead cross‑functional projects that impact the entire organization.
• Clear career ladder with defined milestones and performance metrics.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote work model is supported by:

• Robust virtual collaboration tools (Slack, Teams, Zoom).
• Regular virtual town halls and team check‑ins.
• Flexible scheduling to accommodate personal commitments.
• Inclusive policies that celebrate diversity and promote belonging.
• Employee resource groups that provide community and support.

Compensation, Perks & Benefits

We offer a competitive compensation package designed to reward your expertise and dedication:

• Hourly rate of $20–$30, with potential for overtime based on operational needs.
• Performance‑based bonuses tied to key metrics.
• 401(k) plan with up to 9.3% employer match.
• Profit‑sharing opportunities aligned with company performance.
• Health, dental, and vision insurance for you and your dependents.
• Paid time off, sick leave, and parental leave.
• Employee assistance program and mental health resources.
• Discounts on brighthush flights and partner services.
• Access to a comprehensive benefits portal (link provided in the application portal).

How to Apply

Ready to take the next step in your career and help shape the future of customer service at brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and customer delight.

Apply to this job

Join brighthush – Where Every Voice Counts

At brighthush, we’re more than an airline; we’re a community that thrives on shared purpose and mutual respect. If you’re passionate about delivering world‑class service, eager to lead with integrity, and ready to grow in a supportive environment, we want to hear from you. Apply today and become part of a team that’s redefining the travel experience for millions of passengers worldwide.