Technical Project Coordinator
Our client, a global leader in technology-enabled claims and risk management solutions, is actively looking for a Technical Project Coordinator to join their team! This role is 100% remote however candidates must be able to work CST hours. This is a 6 month initial contract with the opportunity to extend and/or convert based on performance and business needs The company is in the middle of an enterprise-wide transformation spanning technology, operations, and emerging AI capabilities. As these efforts grow, they need a Technical Project Coordinator to support the Enterprise Data Solutions and Transformation Office by coordinating and tracking IT requests across multiple internal teams. You will be the central point of contact for incoming requests. You’ll make sure each one is accurately documented in ServiceNow, prioritized appropriately, and followed through to completion, while keeping stakeholders informed along the way.
Responsibilities
Serve as the central point of contact for IT requests submitted by the Transformation Office Review request templates, gather missing information, and enter requests into ServiceNow Route tickets to the appropriate IT teams and monitor progress through completion Track priorities, deadlines, ticket statuses, and outstanding items in ServiceNow and Excel Follow up proactively with internal teams to support a 24-hour turnaround on smaller IT requests Keep requestors and technical teams updated on status, next steps, and potential delays Identify incomplete requests, blockers, and risks, and escalate to the right stakeholders when needed Help maintain organized tracking documentation and consistent request management processes Attend infrastructure calls and provide additional coordination and administrative support to the Data Solutions group and Transformation Office as needed
Qualifications
Experience in project coordination, IT coordination, operations, administrative support, or a similar role Familiarity with ServiceNow or another ticketing or request management system (preferred) Proficiency in Microsoft Excel and in maintaining accurate tracking documentation Strong organizational skills and exceptional attention to detail Excellent written and verbal communication skills, including comfort working with senior stakeholders Ability to manage multiple requests, shifting priorities, and time-sensitive tasks Strong follow-through and the ability to coordinate with multiple teams to keep work progressing Sound judgment and problem-solving skills, including spotting missing information and knowing when to escalate Basic familiarity with IT environments is helpful but not required