Technical Support Specialist
IT Help Desk Technician – Tier 1 Technical Support Start Date: Monday, November 9, 2026 Position Type: Contract to Hire (19/hour W2) Training: 3–4 Weeks, Onsite Training Schedule: Monday–Friday, 8:00 AM–4:30 PM Regular Work Schedule (After Training): Monday–Friday: 1:00 PM–9:30 PM Days Off: Saturday and Sunday Position Overview CornerStone Technology Talent Services (TTS) is seeking an experienced Tier 1 IT Help Desk Technician to provide technical support to employees across a large retail organization with more than 900 store locations. The ideal candidate will have experience troubleshooting hardware and software issues, resolving login and password problems, supporting POS systems and peripherals, and delivering excellent customer service in a fast-paced help desk environment. Support is provided through phone, chat, email, and ticketing systems.
Key Responsibilities
Provide Tier 1 technical support to retail store associates. Troubleshoot hardware, software, connectivity, and application issues. Assist with password resets, login issues, printers, check scanners, and POS equipment. Diagnose technical problems, implement solutions, and escalate complex issues when necessary. Create, update, and document support tickets accurately. Respond to technical and procedural questions from store employees. Protect confidential customer and company information. Meet performance expectations for ticket resolution, call quality, attendance, and customer satisfaction. Collaborate with technical teams to resolve issues efficiently. Deliver professional, patient, and customer-focused support. Required Qualifications 2–5+ years of experience in Tier 1 Help Desk, technical call center support, or customer support/service environments. Experience troubleshooting basic hardware and software issues. Working knowledge of POS software and/or hardware peripherals. Experience documenting support calls and issues in ticketing systems or databases. Strong computer proficiency and accurate data-entry skills. Excellent verbal and written communication skills. Strong troubleshooting, problem-solving, and multitasking abilities. Ability to assist frustrated users professionally and patiently. High school diploma or GED.
Preferred Qualifications
Previous experience supporting retail store technology. Experience with POS terminals, printers, check scanners, or similar peripherals. Experience supporting multiple locations in a centralized help desk environment. Familiarity with password resets, account access issues, and basic connectivity troubleshooting. Experience working in a high-volume technical support call center.
What We're Looking For
The strongest candidates will bring: Tier 1 Help Desk + Hardware/Software Troubleshooting + POS Support + Ticketing Systems + Technical Customer Service We are looking for someone who is technically capable, patient, dependable, and comfortable supporting employees over the phone while documenting issues and resolving problems efficiently. Important Schedule Requirements Training (First 3–4 Weeks): Monday–Friday 8:00 AM–4:30 PM (onsite) Permanent Shift After Training: Monday–Friday 1:00 PM–9:30 PM (100% Remote) Saturday and Sunday OFF