Tour Leader

Tour Leader (Insider - Tokyo or Kansai, Japan) Fully remote - based in Tokyo or Kansai region The role - As an Insider, you’ll split your time between leading our small group tours traveling all around Japan, as well as hosting our Insider Day/Insider Evening products, preparing for and conducting unforgettable experiences for our clients on the ground. - While you’ll be expected to follow guidelines, this is at times an exceptionally fast-paced and varied role, with no two days the same. - Strong Japanese ability and understanding of cultural nuances are a must to ensure that you are able to work closely with our suppliers and be the mediator between them and the clients. - You’ll have the opportunity to share your unique insight on a daily basis, engaging clients in informative discussions around Japanese history, culture, heritage and traditions, as well as sharing your experiences of modern day living in Japan. Key responsibilities - Lead small group tours around Japan with an exceptional level of customer service - Delivering ‘Insider Days’ (full-day, half-day and evening tours for clients on tailor-made holidays) with an exceptional level of customer service - Once you gain confidence and demonstrate skill in your role, there could be opportunities to work with VIP clients and on privately escorted holidays - Looking after clients’ health and safety through regular briefings and in practice on the ground and dealing with hazards and incidents in the appropriate manner - Looking after clients’ dietary requirements - Building and maintaining positive relationships with suppliers and partners - Thorough preparation for tours - Cultural talks, explanations, sharing of insights and experiences proactively with clients in creative and fun ways - Balancing tour activities with led time and free time What we are looking for from you - Naturally charismatic and engaging: a true people person, you enjoy widening your network and broadening your horizons, sharing knowledge and insights to take an active interest in the views of others. - Highly presentable: you’re friendly and approachable whatever the weather, keeping a calm head under pressure to conduct yourself with the utmost professionalism at all times. - Comfortable with responsibility: you accept that sometimes, difficult decisions in challenging environments will need to be made, and you're comfortable with owning these actions. - Exceptionally well organised with a meticulous approach to details: research is a forte, and you set the bar high when it comes to having all the facts to hand. - Proactive approach to wellbeing and resilience: you’ll understand when to put yourself first and will be resourceful about reaching out when required. - We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you! What you get in return - Flexible holidays during off-peak season - Volunteering leave - Employee Assistance Program - Designated learning and development time - Japanese Health Insurance, Employee’ Pension Scheme, Employment Insurance, and Labour Accident Compensation. - Annual Health Check - Annual discretionary company performance bonus - Subsistence allowance during tours