[Remote] Accounting Service Desk Specialist (Hybrid)

Note: The job is a remote job and is open to candidates in USA. Naviga is recruiting for an unnamed global law firm. The Accounting Service Desk Specialist serves as the primary contact for accounting and billing inquiries, researching and resolving issues while supporting attorneys, finance teams, and clients.

Responsibilities

• Serve as the primary point of contact for resolving accounting and billing inquiries from attorneys, billers, business professionals, and clients
• Assess, research, and resolve complex financial and billing questions accurately while adhering to standard Service Level Agreements (SLAs)
• Accurately document all inquiries, actions, and resolutions within the ServiceNow ticketing system and professional email correspondence
• Identify out-of-scope issues and route them effectively to correct internal resolver groups while ensuring requestors remain supported throughout the process
• Maintain strict compliance with firm policies, accounting practices, and legal confidentiality standards when managing sensitive financial data
• Participate in ongoing training and professional development to maintain subject-matter mastery of firm accounting software and enterprise tools
• Leverage feedback and technical documentation to eliminate personal knowledge gaps and continuously enhance overall service quality
• Build trust across internal departments through transparent communication, dependable follow-through, and exceptional service delivery

Skills

• At least 2 years of high-volume accounting service experience in the professional services industry
• Demonstrated competence in Microsoft Office Suite, including Excel proficiency (pivot tables, complex filters) and Word formatting capabilities
• Strong analytical, research, and problem-solving abilities with high attention to detail and accuracy
• Exceptional written and verbal communication skills, with the ability to maintain confidentiality and professionalism at all times
• High School Diploma or GED required
• Familiarity or working experience with enterprise tools such as Aderant legal management software, Chrome River, Kofax, or ServiceNow ticket management systems is highly preferred
• Associate's or Bachelor's Degree in Accounting, Finance, or a related business field preferred

Benefits

• Robust medical, dental, vision, and 401(k) benefits
• Career development and continuous learning
• Flexible hybrid work model across the listed U.S. metropolitan markets

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