Trust and Safety Manager

As the first dedicated leader of Trust & Safety, the full-time Senior Manager will define trust protocols, build and lead a Trust & Safety team, and develop strategies to maintain a safe and reliable marketplace, all while working remotely. Key responsibilities Define and implement trust standards, developing protocols for identifying trust-breaching experiences and response strategies Transform policies into actionable playbooks, including SOPs and tracking systems for the Trust & Safety team Lead investigations into trust-breaching events and provide strategic advice for high-stakes responses Required qualifications 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation Proven track record in building and managing high-performing teams focused on dispute resolution and policy enforcement Hands-on experience in designing and scaling dispute resolution processes Exceptional judgment and decisiveness in high-pressure situations Completion of a 4-year accredited college program; advanced study preferred Experience: 10 years required