Customer Service Specialist – Part‑Time Inbound & Outbound Support, Relationship Management, and Business Growth Champion at brighthush

About brighthush – A Trusted Leader in Energy Solutions

brighthush has earned a reputation as one of America’s most trustworthy companies, a distinction recently highlighted by a leading industry publication. Our commitment to safety, reliability, and community impact begins with the people who power our operations every day. As a national provider of essential energy services, brighthush serves millions of households and businesses, delivering not only fuel but also peace of mind. Our culture is built on integrity, collaboration, and a relentless focus on customer satisfaction.

Why This Role Matters

As a Part‑Time Customer Service Specialist at brighthush, you will be the voice and the bridge between our customers and the broader organization. Your daily interactions will shape the experience of our clients, reinforce brand loyalty, and directly contribute to the company’s growth objectives. Whether you’re answering a quick question on social media, resolving a complex delivery issue, or guiding a new customer through account setup, your impact will be felt across the entire brighthush ecosystem.

Key Responsibilities

• Respond promptly and courteously to inbound calls, live chat, email, and social media inquiries, ensuring each customer feels heard and valued.
• Engage proactively with customers through outbound communications to follow up on service requests, confirm deliveries, and gather feedback.
• Ask insightful, probing questions to uncover underlying concerns, enabling swift and accurate problem resolution.
• Maintain and update customer account information with meticulous attention to detail, guaranteeing data integrity across all systems.
• Apply proven resolution techniques that satisfy customer requests while minimizing repeat contacts and additional inquiries.
• Schedule delivery orders, negotiate terms for new and returning customers, and coordinate with logistics teams to ensure timely fulfillment.
• Handle a variety of general service issues, including processing emergency scripts, closing loss accounts, providing contract details, and answering pricing queries.
• De‑escalate challenging situations by following brighthush’s structured complaint resolution policy, turning potential negatives into positive outcomes.
• Generate and send statements and invoices, conduct soft collections on credit‑hold or past‑due accounts, and process payments securely over the phone.
• Assist in the onboarding of new customer accounts, ensuring a smooth transition from prospect to satisfied client.
• Consistently meet or exceed performance standards outlined in brighthush’s service policies, including response time, resolution rate, and customer satisfaction metrics.

Essential Qualifications

• High School Diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
• Minimum of one year of hands‑on experience in a customer‑facing role, preferably within a fast‑paced service environment.
• Demonstrated excellence in customer service and negotiation, with a track record of turning inquiries into lasting relationships.
• Strong organizational abilities, including fast and accurate typing and data‑entry skills.
• Exceptional written and verbal communication skills, with an emphasis on building rapport across all organizational levels.
• Proficiency with the brighthush productivity suite, including brighthush Spreadsheet, brighthush Docs, and brighthush Database.
• U.S. citizenship, permanent residency, or authorized work status; no future sponsorship required.

Preferred Qualifications & Additional Skills

• Experience with multi‑channel support platforms (e.g., CRM, live chat, social listening tools).
• Familiarity with basic financial concepts such as invoicing, credit holds, and soft collections.
• Ability to multitask and prioritize in a dynamic environment while maintaining a calm, solution‑focused demeanor.
• Previous exposure to the energy or utilities sector, providing insight into industry‑specific terminology and processes.
• Certification in conflict resolution, customer experience management, or related disciplines.

Core Competencies for Success

• Empathy & Active Listening: Understand customer emotions and needs to deliver personalized solutions.
• Problem‑Solving Acumen: Quickly diagnose issues and identify the most effective resolution pathways.
• Communication Clarity: Articulate information clearly, both verbally and in writing, adapting tone to each audience.
• Team Collaboration: Work seamlessly with internal departments—logistics, billing, technical support—to close the loop on customer requests.
• Adaptability: Thrive in a part‑time schedule that may include varied shifts, while maintaining consistent performance.
• Tech‑Savvy: Navigate brighthush’s digital tools, CRM systems, and remote communication platforms with confidence.

Career Growth & Learning Opportunities

brighthush believes that investing in people fuels long‑term success. As a Customer Service Specialist, you will have access to:

• Comprehensive onboarding and ongoing paid training that equips you with industry knowledge and advanced service techniques.
• Mentorship programs pairing you with seasoned professionals who can guide your career trajectory.
• Opportunities to cross‑train in related functions such as sales support, account management, or operations, opening pathways to full‑time or leadership roles.
• Regular performance reviews that identify strengths, development areas, and potential promotion tracks within brighthush.
• Access to e‑learning platforms, webinars, and certifications that keep you at the forefront of customer experience best practices.

Work Environment & Culture at brighthush

Our workplaces—whether a bustling call center, a remote home office, or a hybrid blend—are designed to foster collaboration, respect, and well‑being. Key cultural pillars include:

• Community Focus: brighthush partners with local charities, schools, and veteran organizations, encouraging employees to volunteer and give back.
• Inclusivity & Diversity: We celebrate varied perspectives and create an environment where every voice is heard.
• Recognition & Appreciation: Outstanding performance is celebrated through awards, peer‑recognition programs, and tangible incentives.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a supportive management team help you thrive both at work and at home.

Compensation, Perks & Benefits

While exact salary details will be discussed during the interview process, successful candidates can expect a competitive hourly wage commensurate with experience, plus the following benefits:

• Financial Security: 401(k) plan with a generous company match and participation in brighthush’s Employee Stock Ownership Plan (ESOP).
• Paid Time Off (PTO): Earned vacation, sick days, and personal leave to recharge.
• Paid Training: All onboarding and skill‑enhancement sessions are fully compensated.
• Employee Discounts: Exclusive savings on brighthush energy products and services.
• Health & Wellness: Access to medical, dental, and vision plans (where applicable), as well as wellness resources.
• Technology Stipend: For remote team members, a modest allowance to set up a productive home office.

How to Apply

If you are passionate about delivering exceptional service, enjoy solving problems, and want to be part of a company that values integrity and community, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply To This Job

Join brighthush – Where Your Impact Is Recognized

At brighthush, every interaction matters. Your dedication will not only help our customers feel confident and cared for, but it will also contribute to a larger mission of reliable energy delivery across the nation. Take the next step in your career, grow with a trusted industry leader, and make a tangible difference in the lives of countless families and businesses.