Vaccine Customer Representative – Patient Support & Immunization Services Specialist at brighthush

About brighthush

brighthush is a global leader in innovative healthcare solutions, dedicated to improving lives through cutting‑edge vaccines, therapies, and patient‑focused services. With a legacy of scientific excellence and a commitment to community health, brighthush partners with healthcare providers, public health agencies, and patients worldwide to ensure safe, effective immunization experiences. Our mission is to empower individuals and families with the knowledge, resources, and support they need to protect themselves against preventable diseases.

Why This Role Matters

As a Vaccine Customer Representative at brighthush, you will be the trusted voice that guides patients, caregivers, and healthcare professionals through every step of the vaccination journey. From answering product‑specific questions to troubleshooting logistical challenges, your expertise will directly influence public health outcomes and reinforce brighthush’s reputation for unparalleled customer care.

Position Overview

We are seeking a dynamic, empathetic, and detail‑oriented professional to join our Patient Support team. In this role, you will serve as the primary point of contact for vaccine‑related inquiries, providing accurate information, resolving concerns, and ensuring a seamless experience for all stakeholders. This is a full‑time, remote‑friendly position based in the United States, with a focus on serving customers in the Spokane, WA region and beyond.

Key Responsibilities

• Customer Interaction: Respond promptly to inbound calls, emails, and chat messages from patients, caregivers, pharmacists, and healthcare providers regarding vaccine availability, administration guidelines, storage requirements, and adverse event reporting.
• Information Accuracy: Deliver up‑to‑date, evidence‑based information in compliance with FDA, CDC, and brighthush internal policies, ensuring all communications are clear, concise, and culturally sensitive.
• Issue Resolution: Investigate and resolve product‑related concerns, such as dosing errors, cold‑chain breaches, or documentation discrepancies, escalating complex cases to senior specialists when necessary.
• Adverse Event Reporting: Guide customers through the proper channels for reporting side effects or adverse reactions, documenting details accurately in brighthush’s safety database.
• Education & Advocacy: Conduct virtual educational sessions and provide written resources that empower patients to make informed vaccination decisions.
• Collaboration: Partner with cross‑functional teams—including Sales, Medical Affairs, Regulatory, and Supply Chain—to relay field insights that shape product improvements and service enhancements.
• Data Management: Maintain meticulous records of all interactions in the CRM system, ensuring data integrity for analytics and compliance reporting.
• Continuous Improvement: Identify trends in customer feedback, propose process enhancements, and contribute to the development of FAQs, SOPs, and training modules.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in life sciences, health communications, or a related field preferred.
• Minimum of 2 years of experience in a customer‑facing role within the pharmaceutical, biotechnology, or healthcare services industry.
• Demonstrated knowledge of vaccine science, immunization schedules, and regulatory guidelines (e.g., FDA, CDC, WHO).
• Exceptional verbal and written communication skills, with the ability to translate complex medical terminology into layperson language.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite; experience with ticketing systems is a plus.
• Strong problem‑solving abilities, attention to detail, and a calm demeanor when handling high‑stress or emotionally charged situations.
• Eligibility to work in the United States without sponsorship.

Preferred Qualifications

• Bachelor’s degree in Nursing, Pharmacy, Public Health, or a related scientific discipline.
• Certification such as Certified Patient Safety Professional (CPSP) or Certified Pharmacy Technician (CPhT).
• Experience with adverse event reporting systems (e.g., MedWatch, VAERS).
• Fluency in a second language (Spanish, Mandarin, or Arabic) to support diverse patient populations.
• Previous remote work experience with a proven track record of meeting performance metrics independently.

Core Skills & Competencies

• Customer‑Centric Mindset: Genuine passion for helping people and a commitment to delivering a world‑class service experience.
• Scientific Literacy: Ability to interpret clinical data, product labels, and regulatory documents accurately.
• Emotional Intelligence: Sensitivity to cultural, emotional, and health‑related concerns, with the capacity to build trust quickly.
• Organizational Agility: Efficiently manage multiple inquiries simultaneously while maintaining high quality and compliance.
• Technology Savvy: Comfortable navigating digital tools, virtual meeting platforms, and secure data environments.
• Team Collaboration: Strong interpersonal skills to work effectively with internal stakeholders across geography and function.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its employees. As a Vaccine Customer Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned medical affairs professionals.
• Continuous education modules covering emerging vaccine technologies, regulatory updates, and advanced communication techniques.
• Opportunities to transition into specialized roles such as Vaccine Safety Analyst, Clinical Support Specialist, or Regional Customer Experience Manager.
• Eligibility for internal tuition reimbursement for certifications or graduate coursework relevant to your career path.
• Participation in cross‑functional project teams that influence product strategy and market access.

Work Environment & Culture at brighthush

At brighthush, we champion a culture of inclusion, curiosity, and impact. Our core values—Integrity, Innovation, Collaboration, and Compassion—guide every interaction. Employees enjoy:

• Flexible Work Arrangements: Remote‑first policy with optional hybrid office days in major hubs.
• Diverse Community: Employee resource groups (ERGs) that celebrate different backgrounds and perspectives.
• Health & Wellness Programs: Comprehensive medical, dental, and vision coverage, mental‑health resources, and wellness stipends.
• Recognition & Rewards: Quarterly performance awards, peer‑to‑peer recognition platforms, and a transparent promotion pathway.
• Social Responsibility: Paid volunteer days and company‑wide initiatives that support global immunization campaigns.

Compensation, Perks & Benefits

While exact figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry benchmarks for vaccine support roles.
• Performance‑based bonuses tied to customer satisfaction and quality metrics.
• Comprehensive health, dental, and vision insurance for employees and eligible dependents.
• Retirement savings plan with company match.
• Generous paid time off (PTO), holidays, and sick leave.
• Professional development budget and access to internal learning platforms.
• Technology stipend for home office setup (computer, headset, ergonomic accessories).
• Employee assistance program (EAP) for confidential counseling and support services.

How to Apply

If you are ready to make a tangible difference in public health and thrive in a fast‑paced, patient‑focused environment, we invite you to submit your application today. Please click the link below to begin the process:

Apply to the Vaccine Customer Representative Position at brighthush

Join brighthush – Your Impact Starts Here

At brighthush, every conversation you have with a patient or provider contributes to a healthier world. By delivering accurate information, compassionate support, and swift resolutions, you become an essential part of the global effort to protect communities from vaccine‑preventable diseases. We look forward to welcoming a dedicated professional who shares our passion for excellence and service.

Take the next step in your career—apply now and help shape the future of immunization with brighthush.