Veterinary Customer Care Technician – Clinical Support & Client Relations Specialist (Remote, Full‑Time)

About brighthush

brighthush is a leading global animal health organization dedicated to improving the lives of pets and livestock worldwide. With a portfolio that spans vaccines, therapeutics, diagnostics, and cutting‑edge veterinary technologies, we are at the forefront of animal wellness and disease prevention. Our mission is simple yet powerful: to create healthier, happier animals through science, innovation, and compassionate care. At brighthush, we believe that every animal deserves the best possible care, and every team member plays a vital role in making that vision a reality.

Why Join brighthush?

When you become part of the brighthush family, you’re not just taking a job—you’re stepping into a culture that values curiosity, collaboration, and continuous learning. We empower our employees to bring their full selves to work, fostering an environment where ideas flourish and career paths evolve. Whether you’re a seasoned veterinary technician or a passionate animal lover looking to grow, brighthush offers:

• Competitive salaries that reflect your expertise and dedication.
• Comprehensive benefits, including health, dental, vision, and life insurance.
• Generous paid time off and flexible holiday scheduling.
• 401(k) with company match to help secure your future.
• Ongoing professional development—certification sponsorship, workshops, and conferences.
• Access to a global network of veterinary professionals and researchers.
• A supportive, inclusive workplace that celebrates diversity and encourages innovation.

Role Overview

As a Veterinary Customer Care Technician at brighthush, you will serve as the frontline liaison between our veterinary clients and the internal teams that deliver world‑class products and services. Your blend of clinical knowledge, communication prowess, and organizational skill will ensure that every client interaction is handled with precision, empathy, and efficiency. This remote, full‑time position offers the flexibility to work from anywhere in the United States while maintaining a structured schedule that includes rotating shifts, evenings, and holidays.

Key Responsibilities

• Client Support & Communication: Respond to inquiries via phone, email, and chat, providing timely, accurate information about product usage, troubleshooting, and best practices.
• Clinical Documentation: Accurately record adverse events, product usage data, and client feedback in our proprietary systems, ensuring compliance with regulatory standards.
• Education & Training: Deliver educational content to veterinary professionals, including product demonstrations, usage guidelines, and safety protocols.
• Issue Escalation & Resolution: Identify complex client issues, collaborate with cross‑functional teams (sales, technical support, R&D), and drive resolution to achieve high customer satisfaction.
• Data Analysis & Reporting: Compile and analyze client data to identify trends, potential risks, and opportunities for product improvement.
• Compliance & Quality Assurance: Adhere to all internal policies, industry regulations, and quality standards, ensuring that all client interactions meet or exceed expectations.
• Team Collaboration: Participate in regular team meetings, share insights, and contribute to continuous improvement initiatives.

Essential Qualifications

• Certified Veterinary Technician (CVT) or Registered Veterinary Technician (RVT) credential, or a minimum of five years of hands‑on clinical experience in a veterinary setting.
• Proven ability to manage multiple client interactions simultaneously while maintaining high attention to detail.
• Excellent written and verbal communication skills in English, with the ability to explain complex medical information in a clear, concise manner.
• Strong organizational skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ticketing systems.
• Demonstrated ability to work flexible hours, including rotating shifts, evenings, and holidays, to meet client needs.
• U.S. work authorization and a reliable internet connection suitable for remote work.

Preferred Qualifications

• Experience in a customer‑facing role within the veterinary or pharmaceutical industry.
• Knowledge of veterinary pharmacology, vaccine administration, or diagnostic testing.
• Familiarity with regulatory compliance frameworks such as FDA, USDA, or EMA.
• Experience with data analytics tools (e.g., Power BI, Tableau) or advanced Excel functions.
• Multilingual abilities, especially Spanish or French, to serve a broader client base.

Skills & Competencies

• Clinical Expertise: Deep understanding of animal health, disease management, and therapeutic interventions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Adaptability: Comfortable navigating a fast‑paced, evolving environment with changing priorities.
• Team Player: Collaborative spirit, open to feedback, and eager to contribute to collective success.
• Tech Savvy: Comfortable using digital tools, learning new software, and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust framework of growth opportunities:

• Certification Support: We cover costs for relevant veterinary certifications and continuing education courses.
• Mentorship Programs: Pairing with senior leaders to guide your career path and provide industry insights.
• Cross‑functional rotations that allow you to explore roles in sales, product development, or regulatory affairs.
• Annual performance reviews with clear metrics for advancement and salary progression.
• Access to a global knowledge base, webinars, and industry conferences.

Work Environment & Culture

brighthush champions a culture of inclusion, transparency, and innovation. Our remote teams are connected through regular virtual town halls, collaborative platforms, and informal coffee chats. We celebrate milestones, recognize achievements, and encourage employees to bring their authentic selves to work. Whether you’re troubleshooting a client issue or brainstorming a new product feature, you’ll find a supportive community that values your contributions.

Compensation & Benefits

We offer a competitive salary range of $72,000 – $104,000 per year, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy:

• 401(k) plan with company match.
• Health, dental, vision, and life insurance.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work arrangements and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to make a difference in animal health? Submit your resume and a cover letter that highlights your clinical experience, customer service achievements, and why you’re excited about joining brighthush. Click the link below to apply:

Apply to this position at brighthush

Join brighthush – Where Passion Meets Purpose

At brighthush, we’re more than a company; we’re a community of animal lovers, innovators, and problem‑solvers dedicated to making a tangible impact on animal health worldwide. If you’re a veterinary technician with a heart for service, a knack for communication, and a drive to learn, we want you on our team. Take the next step in your career and help us shape the future of veterinary care—apply today and become part of the brighthush family.