Vice-President for Client Relations in Latin America

Company Description

Bureau Veritas is a global leader in Testing, Inspection, and Certification, supporting organizations in quality, health and safety, environmental protection, and social responsibility. The company provides impartial and independent expertise that helps foster trust among businesses, public authorities, and clients. As a Business to Business to Society company, Bureau Veritas works closely with clients to address critical contemporary challenges and contribute to a more sustainable world. The organization is driven by societal needs and focuses on delivering solutions that meet evolving expectations across industries. Bureau Veritas is publicly listed on Euronext Paris under the stock symbol BVI. Role Description The Vice-President for Client Relations in Latin America is a full-time remote role responsible for leading client relationship strategy and execution across the region. This position oversees key accounts, ensuring high levels of client satisfaction, retention, and growth, while aligning services with client expectations and Bureau Veritas standards. Day-to-day responsibilities include developing and implementing regional client relationship plans, monitoring account performance, resolving escalated client issues, and coordinating with internal teams to deliver tailored solutions. The role also involves analyzing market trends, managing financial aspects of client portfolios, and reporting on client metrics and business outcomes to senior leadership. The Vice-President will collaborate with cross-functional teams to support strategic initiatives, strengthen brand presence in Latin America, and ensure consistent service quality.

Qualifications

Demonstrated expertise in Business Relationship Management and Client Relations, with the ability to build and maintain long-term strategic partnerships. Proven experience in Account Management and Customer Satisfaction, including managing key accounts and improving client experience metrics. Strong understanding of Finance related to client portfolios, revenue growth, and profitability tracking. Extensive leadership experience in client-facing roles within international or multicultural environments, preferably in testing, inspection, certification, or related sectors. Excellent communication, negotiation, and conflict resolution skills, with fluency in English and professional proficiency in Spanish and/or Portuguese strongly preferred. Ability to work effectively in a remote setting, manage regional teams, and travel within Latin America as needed. Bachelor’s degree in Business, Finance, Management, or a related field; an advanced degree (MBA or equivalent) is an advantage. Strong analytical and strategic thinking skills, with experience using data and KPIs to inform decisions and demonstrate business impact.