Vice President of North American Operations
Company Description
Care Automation, Inc. specializes in clinical software and hardware product development for the healthcare sector, including medical devices, clinical information systems, and HL7 as well as custom interfaces. The company partners with healthcare technology vendors and hospitals to develop and enhance software, perform technical evaluations, and provide strategic consulting services. Its offerings include clinical software development, product strategy definition, interface development, and comprehensive security assessments such as HIPAA and DIACAP. Care Automation, Inc. also conducts business process analysis, workflow and usability analysis, and produces a wide range of technical documentation. The organization focuses on delivering robust, compliant, and user-centered technology solutions that support high-quality care delivery. Role Description The Vice President of North American Operations is a full-time, remote leadership role responsible for overseeing and optimizing operational performance across the region. This position leads day-to-day operations, including resource planning, service delivery, and cross-functional coordination to ensure projects are executed on time, within budget, and to quality standards. The role involves managing regional P&L, setting operational goals, and aligning departmental activities with the company’s strategic objectives in healthcare technology. The VP will collaborate closely with executive leadership, sales, product, and technical teams to improve processes, enhance customer experience, and support clinical software and consulting engagements. This position also requires building and mentoring high-performing teams, establishing performance metrics, and continuously identifying opportunities for operational efficiency and growth.
Qualifications
Demonstrated expertise in Operations Management and Project Management, including leading complex, multi-stakeholder initiatives. Proven experience with P&L Management and Strategic Planning to drive regional growth and profitability. Strong background in Customer Service and client relationship management within healthcare or technology environments. Extensive leadership experience managing distributed or remote teams and collaborating across functions and geographies. Knowledge of healthcare information technology, clinical software, interfaces, and regulatory/security frameworks (e.g., HIPAA) is highly beneficial. Excellent communication, negotiation, and stakeholder management skills, with the ability to influence at executive levels. Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field; advanced degree (MBA or equivalent) preferred. Track record of driving process improvement, operational scalability, and data-informed decision-making.