Vice President of Professional Services
Job Title: Vice President of Professional Services Location: Remote, United States
About the Role
We are seeking an experienced Vice President of Professional Services to lead the company's professional services division, overseeing client engagements, consulting activities, implementation projects, and service delivery operations. This role is responsible for ensuring that professional services are delivered efficiently, meet agreed client requirements, and contribute to the company's overall business performance. The VP of Professional Services will manage service delivery leaders and cross-functional teams while working closely with sales, customer success, product, and operations departments. The successful candidate will have extensive experience managing client-facing service organizations, overseeing complex projects, improving delivery processes, and maintaining strong business relationships.
Key Responsibilities
Develop and execute the professional services strategy in alignment with the company's business objectives and growth plans. Oversee consulting engagements, implementation projects, and other professional services activities from initial planning through final delivery. Lead and manage professional services managers, project managers, consultants, and delivery teams. Establish service delivery standards, project governance procedures, quality requirements, and operational performance targets. Work with sales leadership to assess client requirements, review proposed engagements, and determine appropriate project scope, timelines, and resource needs. Oversee project budgets, staffing plans, delivery schedules, resource allocation, and departmental operating expenses. Build and maintain relationships with key clients, participating in strategic discussions and resolving escalated service delivery concerns. Monitor project performance, client satisfaction, service quality, team utilization, and delivery costs. Identify project risks, address operational challenges, and ensure corrective actions are implemented when necessary. Coordinate with product, technology, customer success, and operations teams to address client requirements and improve service outcomes. Develop scalable service delivery processes, documentation, and management systems to support consistent execution. Evaluate existing service offerings and identify opportunities to improve delivery efficiency and expand professional services capabilities. Support business development activities by contributing to proposals, statements of work, service estimates, and client presentations. Develop departmental budgets, workforce plans, and employee development programs. Provide regular reports on project delivery, financial performance, resource utilization, and client engagement results to executive leadership.
Qualifications
Bachelor's degree in Business Administration, Management, Information Technology, Engineering, or a related field; an MBA or advanced degree is preferred. 10+ years of experience in professional services, consulting, project delivery, or client operations, including at least 5 years in a senior leadership position. Demonstrated experience leading professional services organizations and managing multiple client engagements. Strong understanding of service delivery management, project planning, resource allocation, and client relationship management. Experience managing departmental budgets, project financials, delivery costs, and workforce utilization. Ability to evaluate client requirements, define service scope, and manage project expectations. Experience developing operational procedures, service standards, and performance measurement systems. Strong commercial awareness and familiarity with proposals, statements of work, contract discussions, and client engagement planning. Excellent leadership, communication, negotiation, and problem-solving skills. Ability to coordinate effectively with sales, product, technology, customer success, and operations teams. Proven ability to improve service quality, strengthen client relationships, and develop high-performing professional services teams. Work Arrangement: Remote Employment Type: Full-Time Reporting To: Chief Executive Officer (CEO)