Vice President Operations
Company Description
BlueMatrix is a research infrastructure company providing a unified platform that spans the entire investment research lifecycle, from creation to compliant distribution and downstream consumption. The company powers how research is authored, governed, and distributed by sell-side firms, and how it is ingested by buy-side firms, portfolio managers, and AI systems. Operating beneath user-facing AI interfaces, BlueMatrix focuses on structuring, governing, and tracing the use of financial research to ensure access, compliance, and insight. For sell-side firms, the platform replaces fragmented tools with a single governed system; for buy-side firms, it offers a single connection into machine-readable, entitlement-enforced research. Founded in 1999, BlueMatrix is trusted by over 1,000 institutional financial firms across more than 50 countries. Role Description The Vice President Operations is a full-time remote role responsible for overseeing end-to-end operational performance across the organization. This role leads operations strategy and execution, including designing scalable processes, optimizing resource allocation, and driving cross-functional alignment with product, technology, and customer-facing teams. The VP Operations will manage P&L for operational functions, establish performance metrics, and ensure that service delivery, compliance, and quality standards are consistently met. Day-to-day activities include leading operational planning cycles, managing key projects and initiatives, improving customer service workflows, and implementing tools and practices that support efficiency and growth. The role also involves mentoring managers and teams, identifying operational risks and opportunities, and reporting on operational outcomes to senior leadership.
Qualifications
Strong Operations Management and process optimization skills, with experience building and scaling operations in a technology or SaaS environment. Demonstrated expertise in P&L Management and financial oversight, including budgeting, forecasting, and cost-control in operational functions. Proven ability in Customer Service leadership, with a focus on service quality, customer satisfaction, and support process improvement. Advanced Strategic Planning capabilities, including long-range operational planning, organizational design, and change management. Robust Project Management skills to lead complex, cross-functional initiatives from planning through execution and measurement. Experience in financial services, capital markets, or research platforms is highly beneficial. Excellent analytical, decision-making, and communication skills, with the ability to work effectively in a remote, distributed environment. Bachelor’s degree in Business, Operations, Finance, or a related field; advanced degree (MBA or similar) preferred.