Virtual Assistant – Website Live Chat & Knowledge Base Manager – Remote, PHP & MySQL Expertise at brighthush

About brighthush

brighthush is a forward‑thinking digital agency that empowers brands to connect with their audiences through innovative web experiences, data‑driven insights, and customer‑centric solutions. With a portfolio that spans e‑commerce, SaaS, and content‑rich websites, we thrive on creativity, collaboration, and continuous learning. Our remote‑first culture means you can work from anywhere while staying part of a tight‑knit team that values transparency, autonomy, and impact. If you’re passionate about technology, customer service, and making a real difference, brighthush is the place to grow your career.

Position Overview

We’re looking for a highly organized, tech‑savvy Virtual Assistant to manage our website’s live chat system, maintain the knowledge base, and support day‑to‑day operations. In this role, you’ll act as the first line of communication for our visitors, ensuring they receive timely, accurate assistance while keeping our content fresh and accessible. You’ll collaborate with cross‑functional teams, leverage Microsoft and Google productivity tools, and contribute to the ongoing optimization of our PHP & MySQL‑powered platform.

Key Responsibilities

• Operate and monitor the live chat platform, responding to customer inquiries with professionalism and empathy.
• Maintain and update the knowledge base, ensuring that FAQs, tutorials, and support articles are accurate, comprehensive, and aligned with brand voice.
• Use Microsoft Office Suite (Excel, Word, Outlook, Teams, SharePoint) and Google Workspace (Docs, Sheets, Drive, Meet) to create templates, manage data, and streamline workflows.
• Configure and troubleshoot live chat settings, including triggers, routing rules, and escalation paths.
• Load and organize website content into the knowledge database, tagging and categorizing information for easy retrieval.
• Collaborate with the web development team to implement updates on a PHP & MySQL backend, ensuring compatibility and performance on Linux servers.
• Utilize Airtable to track content updates, project timelines, and inventory of support resources.
• Post new website additions and announcements on social media channels, coordinating with the marketing team to maintain brand consistency.
• Analyze chat metrics, generate weekly reports, and recommend improvements to enhance customer satisfaction and operational efficiency.
• Participate in regular team meetings via Teams, email, or phone, providing status updates and contributing ideas for process enhancements.

Essential Qualifications

• Proficiency in Microsoft Excel, including advanced functions, pivot tables, and data visualization.
• Strong command of Microsoft Office Suite (Word, Outlook, Teams, SharePoint) and Google Workspace.
• Experience setting up and managing live chat systems (e.g., Intercom, Zendesk Chat, Tawk.to).
• Familiarity with PHP, MySQL, and Linux server environments.
• Excellent written and verbal communication skills in English.
• Self‑motivated, highly organized, and able to manage multiple tasks with minimal supervision.
• Attention to detail and a commitment to delivering high‑quality work.
• Availability to work 40 hours per week, 8:30 AM–5:00 PM EST (New York Time).
• Remote‑only position; reliable internet connection and a quiet workspace are required.

Preferred Qualifications

• Experience with Airtable or similar database tools.
• Knowledge of social media management tools (Hootsuite, Buffer, Sprout Social).
• Background in customer support or technical assistance.
• Understanding of SEO best practices and content optimization.
• Previous experience working in a remote, distributed team environment.

Skills & Competencies

• Technical literacy: comfortable navigating web interfaces, CMS, and backend systems.
• Analytical mindset: able to interpret data, identify trends, and propose actionable solutions.
• Customer‑first attitude: prioritize user experience and resolve issues efficiently.
• Collaboration: work effectively with developers, marketers, and product managers.
• Adaptability: thrive in a fast‑moving environment and quickly learn new tools.
• Time management: meet deadlines and manage priorities in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Virtual Assistant, you’ll gain hands‑on experience with cutting‑edge web technologies, customer engagement platforms, and data‑driven decision making. You’ll have the chance to shadow senior developers, participate in product strategy sessions, and contribute to the evolution of our digital products. We encourage continuous learning through online courses, webinars, and industry conferences. Whether you’re looking to deepen your technical expertise or broaden your skill set into product management, brighthush provides the resources and mentorship to help you succeed.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We value transparency, autonomy, and a healthy work‑life balance. Regular virtual coffee breaks, team‑building activities, and open‑door communication channels foster a sense of belonging. At brighthush, we celebrate diversity, encourage innovation, and reward initiative. Your contributions will directly impact our clients’ success and the growth of our organization.

Compensation & Benefits

We offer a competitive salary starting at Php 30,000 per month, commensurate with experience and skill level. In addition to base pay, you’ll receive:

• Flexible working hours within the core 8:30 AM–5:00 PM EST window.
• Health and wellness stipend to support your physical and mental well‑being.
• Professional development budget for courses, certifications, and conferences.
• Access to a comprehensive digital benefits package, including software subscriptions and cloud storage.
• Annual performance bonus and potential equity participation.

Why Join brighthush?

We’re not just hiring for a role; we’re looking for a partner who shares our passion for technology, customer experience, and continuous improvement. If you’re a self‑starter who thrives in a remote setting, enjoys solving problems, and wants to grow alongside a dynamic team, brighthush is the place for you. Don’t let uncertainty hold you back—apply today and let’s explore how you can make a real impact.

How to Apply

Ready to take the next step? Click the “Apply” button below, submit your resume, and include a brief cover letter highlighting your relevant experience and why you’re excited about this opportunity. We review applications on a rolling basis and will reach out promptly to schedule a conversation.