VP of Customer Operations Strategy
Company Description
Alpha Omega Private Equity Group is a premier investment firm focused on creating exceptional value through transformative partnerships with high-growth companies. The firm specializes in identifying, acquiring, and scaling businesses with visionary leadership and strong market potential. Founded by industry veterans with deep experience in private equity, investment banking, and operational leadership, Alpha Omega brings rigorous analysis and sector expertise to every investment. The firm operates with a philosophy grounded in integrity, disciplined execution, and close collaboration with management teams to drive sustainable growth and superior outcomes. Role Description The VP of Customer Operations Strategy is a full-time, remote leadership role responsible for shaping and executing the firm’s customer operations vision across portfolio companies. This role oversees the design and optimization of customer service models, processes, and performance standards to enhance customer satisfaction and retention. Day-to-day responsibilities include analyzing customer experience data, setting operational KPIs, and partnering with portfolio company leaders to implement scalable customer operations strategies. The VP will lead cross-functional initiatives to improve service delivery, manage strategic projects, and mentor teams in best practices for customer-centric operations. The role also involves presenting insights and recommendations to senior leadership, supporting due diligence on customer operations in potential investments, and ensuring alignment between customer experience and overall business objectives.
Qualifications
Candidates should possess strong Analytical Skills to interpret data, identify trends, and drive evidence-based customer operations strategies. Candidates should possess deep expertise in Customer Service and Customer Satisfaction to design and improve customer experience frameworks. Candidates should possess proven Team Leadership capabilities to guide, develop, and influence cross-functional and remote teams. Candidates should possess solid Project Management skills to plan, execute, and monitor complex initiatives across multiple stakeholders. Extensive experience in customer operations, customer success, or service leadership roles, ideally within private equity-backed or high-growth organizations. Demonstrated ability to build scalable processes, define KPIs, and manage performance in a data-driven environment. Excellent communication, stakeholder management, and presentation skills, with comfort engaging executive leadership and portfolio company management. Advanced degree in business, operations, or a related field is preferred; equivalent experience in strategic customer operations leadership is highly valued.