AI-Powered Business Analyst – Customer Success & AI Workflow Innovation – Remote

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to harness the full potential of artificial intelligence and data analytics. With a focus on delivering transformative solutions across the insurance, finance, and risk management sectors, brighthush has built a reputation for turning complex challenges into streamlined, high‑impact outcomes. Our mission is to help clients navigate the evolving digital landscape, driving measurable growth and operational excellence through cutting‑edge AI and automation.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, collaborative culture that thrives on curiosity, innovation, and continuous learning. We champion a remote‑first approach, giving you the flexibility to work from anywhere while staying connected to a vibrant community of experts. Our team is dedicated to creating a supportive environment where every voice is heard, and every idea has the chance to shape the future of AI‑powered business solutions.

What We’re Looking For

We’re seeking an AI‑Powered Business Analyst to join our Customer Success team. In this role, you will translate client needs into actionable requirements, design AI‑driven workflows, and deliver data‑backed insights that drive tangible business value. You’ll collaborate closely with stakeholders, product owners, and engineering teams to ensure that our solutions not only meet but exceed client expectations.

Key Responsibilities

• Client Engagement & Discovery: Facilitate workshops and interviews with clients to capture business objectives, pain points, and success metrics.
• Requirements Translation: Convert high‑level business needs into detailed functional specifications, user stories, and acceptance criteria.
• AI Workflow Design: Architect AI‑enabled processes that automate routine tasks, enhance decision‑making, and improve operational efficiency.
• Analytics & Insight Generation: Build dashboards and reports that provide actionable insights into client performance and AI model outcomes.
• Agile Collaboration: Work within cross‑functional scrum teams, participating in sprint planning, daily stand‑ups, and retrospectives.
• Process Improvement: Identify opportunities for continuous improvement in client workflows and internal processes, leveraging AI and data analytics.
• Stakeholder Management: Serve as the primary liaison between clients, product, and engineering teams, ensuring alignment and clear communication.
• Quality Assurance: Validate that delivered solutions meet business requirements and quality standards before go‑live.
• Knowledge Sharing: Document best practices, create training materials, and mentor junior analysts on AI and analytics methodologies.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field.
• 3+ years of experience in business analysis, preferably within the insurance or financial services industry.
• Hands‑on experience with AI/ML tools such as Python, R, TensorFlow, or similar frameworks.
• Proficiency in data visualization platforms (Tableau, Power BI, Looker).
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
• Excellent communication skills, both written and verbal, with the ability to present to technical and non‑technical audiences.
• Experience working in an Agile/Scrum environment.
• Demonstrated ability to manage multiple projects simultaneously and deliver on tight deadlines.

Preferred Qualifications

• Advanced degree (MBA, MS, PhD) in a quantitative discipline.
• Experience with cloud platforms (AWS, Azure, GCP) and data pipelines.
• Knowledge of insurance underwriting, claims, or risk assessment processes.
• Familiarity with regulatory compliance frameworks (GDPR, PCI‑DSS, etc.).
• Previous role in a customer success or account management capacity.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture and align AI initiatives with business goals.
• Problem Solving: Creative approach to diagnosing issues and proposing innovative solutions.
• Technical Proficiency: Comfortable with data modeling, SQL, and basic programming.
• Stakeholder Management: Skilled at building trust and fostering collaboration across diverse teams.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities.
• Project Management: Strong organizational skills and experience with project tracking tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. You’ll have access to:

• Structured mentorship programs with senior leaders in AI, product, and customer success.
• Regular training sessions on emerging AI technologies, data science best practices, and industry trends.
• Opportunities to lead cross‑functional projects, expanding your influence and skill set.
• Clear pathways to senior analyst, lead analyst, or product owner roles.
• Participation in industry conferences, webinars, and hackathons to showcase your expertise.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and teamwork. We value:

• Remote Flexibility: Work from anywhere with a reliable internet connection.
• Inclusive Culture: A diverse workforce where every perspective is valued.
• Continuous Feedback: Regular check‑ins and performance reviews to support growth.
• Innovation Labs: Dedicated time for experimentation and prototyping new ideas.
• Community engagement initiatives, including volunteer days and sustainability projects.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for AI‑focused business analysts.
• Performance‑based bonuses tied to project outcomes and client satisfaction.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to support long‑term financial planning.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours and a remote‑first policy to promote work‑life balance.

How to Apply

If you’re ready to drive AI innovation, elevate client success, and grow your career in a supportive, forward‑thinking environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the AI‑Powered Business Analyst role at brighthush.

Join brighthush Today

Become part of a team that’s redefining how businesses leverage AI to solve real‑world problems. Your expertise will directly impact our clients’ success and shape the future of intelligent automation. Apply now and help us build the next generation of AI‑powered solutions.