Dynamic Customer Experience & Operations Consultant – Remote, United States – Drive Client Success & Operational Excellence

About brighthush

brighthush is a global leader in relocation management and moving services, delivering personalized program solutions that blend human expertise with cutting‑edge technology. With a presence in over 100 countries, we help individuals, families, and corporate teams transition smoothly across borders, ensuring every move is seamless, stress‑free, and aligned with each client’s unique goals.

Our mission is simple: to make relocation a positive experience by combining industry best practices, innovative digital tools, and a dedicated team of professionals who genuinely care about our clients’ journeys. Whether it’s a first‑time move, a multi‑family relocation, or a corporate relocation program, brighthush is the trusted partner that clients rely on for reliability, transparency, and exceptional service.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values creativity, collaboration, and continuous improvement. We empower our employees to take ownership of their work, provide them with the resources they need to grow, and celebrate successes together. As a remote‑first company, we offer the flexibility to work from anywhere in the United States while staying connected to a vibrant, diverse community of professionals who share a passion for customer experience and operational excellence.

Role Overview

We are seeking a highly motivated Customer Experience & Operations Consultant to join our remote team. In this role, you will be the linchpin between our clients and the internal teams that deliver our relocation services. You will coordinate customer relocations, provide proactive support, and manage client communications to ensure a flawless experience from start to finish.

Whether you’re a seasoned professional or just starting your career, this position offers a unique opportunity to build a strong foundation in customer service, operations, and project management while working with a global brand that is reshaping the relocation industry.

Key Responsibilities

• Coordinate Customer Relocations: Manage the end‑to‑end relocation process, including scheduling, documentation, and logistics coordination to meet client timelines and expectations.
• Provide Customer Support: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of satisfaction throughout the relocation journey.
• Manage Client Communications: Draft clear, concise, and timely communications across multiple channels (email, phone, chat, and our proprietary client portal) to keep clients informed and engaged.
• Collaborate with Internal Teams: Work closely with Sales, Operations, and Technology teams to align client needs with service delivery, ensuring seamless execution.
• Track and Report Metrics: Monitor key performance indicators (KPIs) such as response time, resolution rate, and client satisfaction scores, and provide actionable insights to improve processes.
• Continuous Process Improvement: Identify bottlenecks and propose enhancements to streamline workflows, reduce costs, and elevate the client experience.
• Maintain Knowledge Base: Update and enrich internal documentation, FAQs, and training materials to support both clients and team members.

Essential Qualifications

• High school diploma or equivalent (college coursework or a bachelor’s degree is a plus).
• Minimum of 1 year of experience in customer experience, business operations, or a related field.
• Fluency in English, both written and spoken.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent problem‑solving abilities and a proactive mindset.
• Proficiency in navigating multiple technology platforms (CRM, ticketing systems, collaboration tools).
• Demonstrated ability to communicate clearly and professionally with diverse stakeholders.

Preferred Qualifications

• Experience in the relocation, logistics, or transportation industry.
• Knowledge of project management methodologies (e.g., Agile, Lean).
• Familiarity with data analysis tools (Excel, Power BI, Tableau).
• Experience working in a remote or distributed team environment.
• Multilingual capabilities beyond English.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a genuine interest in helping clients succeed.
• Communication: Clear, concise, and empathetic communication across written and verbal channels.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Adaptability: Comfortable working in a fast‑moving environment and adjusting priorities as needed.
• Team Collaboration: Strong interpersonal skills and a collaborative approach to problem solving.
• Technology Savvy: Comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience & Operations Consultant, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on industry best practices, new technologies, and soft‑skill development.
• Opportunities to cross‑train in other functional areas such as Sales, Operations, or Technology.
• Clear career pathways to roles such as Senior Consultant, Operations Manager, or Customer Success Lead.
• Support for professional certifications (e.g., Certified Customer Experience Professional, Project Management Professional).

Work Environment & Culture

brighthush thrives on a culture of innovation, inclusivity, and empowerment. Our remote work model means you can work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Annual virtual retreats and quarterly virtual coffee chats to foster camaraderie.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.

We celebrate diversity and encourage every team member to bring their authentic self to work. Your ideas will be heard, and your contributions will shape the future of our services.

Compensation & Benefits

We offer a competitive salary range of USD 45,000 – 70,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) matching to help you build a secure financial future.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance plans.
• Retirement plan options and financial wellness resources.
• Professional development stipend for courses, conferences, and certifications.
• Employee assistance program (EAP) and mental health resources.
• Access to a company‑wide wellness program and virtual fitness classes.

How to Apply

Ready to make a difference in the lives of people moving across the globe? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Closing Statement

At brighthush, we’re redefining what it means to relocate. If you’re passionate about delivering outstanding customer experiences, thrive in a dynamic environment, and want to grow your career with a global leader, we want to hear from you. Join us and help shape the future of relocation—one seamless move at a time.