Bilingual Customer Care Advisor – Remote Dental & Vision Insurance Support Specialist at brighthush
About brighthush
At brighthush, we believe that life is too short to settle for anything less than exceptional service. We are a forward‑thinking, customer‑centric insurance provider that blends cutting‑edge technology with a human touch. Our mission is simple: Spread the Smile by delivering unparalleled support to our members, agents, and partners. With a culture built on Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven, we empower every team member to thrive both personally and professionally.
Why Join brighthush?
As a remote-first organization, brighthush offers the freedom to work from anywhere while staying connected to a vibrant, collaborative community. Our remote employees enjoy:
- Fully equipped home office setup (equipment provided)
- Paid onboarding and training (2–4 weeks)
- Flexible scheduling with a focus on work‑life balance
- Access to a global network of peers, mentors, and industry experts
- Continuous learning opportunities through webinars, workshops, and a dedicated learning portal
Role Overview
As a Bilingual Customer Care Advisor, you will be the frontline champion for our dental and vision insurance members. Your primary responsibility is to provide world‑class phone, email, and chat support, ensuring every interaction is handled with empathy, accuracy, and efficiency. You will play a pivotal role in member retention, satisfaction, and overall brand experience.
Key Responsibilities
- Handle inbound and outbound communication with members and providers across multiple channels (phone, email, chat)
- Review member policies, answer product questions, process enrollment changes, and resolve disputes in real time
- Escalate complex issues to the appropriate department while maintaining a high level of professionalism
- Document every interaction in our CRM system, ensuring data integrity and compliance with industry standards
- Maintain up‑to‑date knowledge of all brighthush products, carrier partners, and regulatory updates
- Educate members on health and wellness, helping them choose the best benefit plans and maximize their value
- Build trust and rapport throughout the healthcare lifecycle, fostering long‑term member loyalty
- Meet and exceed performance metrics, including call quality, conversation effectiveness, member satisfaction, call volume, average handle time, attendance, and schedule adherence
- Participate in team meetings, skill‑builder sessions, and ongoing training to continuously improve service delivery
Essential Qualifications
- Minimum 2 years of customer service or call center experience in a high‑volume environment
- College degree preferred but not required – we value experience and results over formal credentials
- Excellent verbal and written communication skills in English; Spanish bilingualism is a plus and comes with a differential pay rate
- Proficient computer skills (MS Word, Excel, Outlook, Teams) and the ability to navigate multiple interfaces simultaneously
- Strong multitasking ability: listening, typing, speaking, and problem‑solving concurrently
- Demonstrated commitment to customer satisfaction and a passion for helping others
Preferred Qualifications & Competencies
- Experience in the dental or vision insurance industry
- Knowledge of carrier partners such as MetLife, VSP, and Zurich
- Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software (e.g., Genesys, Five9)
- Data‑driven mindset: comfortable analyzing metrics to identify trends and improvement opportunities
- Adaptability to change and a proactive approach to learning new processes
- Team player who thrives in a collaborative, remote environment
Career Growth & Learning Opportunities
At brighthush, your career path is as dynamic as the industry itself. We offer:
- Clear promotion tracks from Customer Care Advisor to Senior Advisor, Team Lead, and Manager roles
- Mentorship programs pairing new hires with seasoned leaders
- Annual performance reviews with personalized development plans
- Access to an internal learning hub featuring courses on insurance fundamentals, customer experience, leadership, and technical skills
- Opportunities to cross‑train in related departments (e.g., Claims, Underwriting, Product Development)
Work Environment & Culture
Our culture is built on the belief that great work starts with great people. At brighthush, you’ll experience:
- A supportive, inclusive community that celebrates diversity and encourages authentic self‑expression
- Regular virtual town halls, social events, and wellness challenges that keep the team connected
- Recognition programs that reward outstanding performance and innovative ideas
- Transparent communication from leadership, ensuring everyone understands the company’s vision and goals
- A commitment to continuous improvement, where feedback is valued and acted upon
Compensation & Benefits
While specific figures vary by role and location, brighthush offers a competitive package that includes:
- Competitive base salary with performance‑based bonuses
- Full coverage health, dental, vision, life, and disability insurance (company‑paid)
- 401(k) plan with employer match
- Generous paid time off (PTO) and holiday schedule
- Work‑from‑home stipend and equipment support
- Professional development budget and tuition reimbursement
- Employee assistance program (EAP) and mental health resources
- Access to wellness programs, gym memberships, and health coaching
Equal Opportunity Statement
brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds, perspectives, and experiences to apply.
Ready to Make an Impact?
If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced remote setting, and want to be part of a company that values growth, positivity, and innovation, we want to hear from you. Join brighthush and help us spread the smile to millions of members worldwide.