Bilingual Customer Service Representative – Remote – Spanish & English – Join brighthush’s Global Support Team – Full Time – Customer Experience Specialist

About brighthush

At brighthush, we’re redefining the way people connect with the world of financial wellness. As a leading provider of innovative insurance and financial solutions, we empower individuals and families to secure their futures with confidence and clarity. Our mission is simple: to bring peace of mind to every customer through transparent, personalized, and technology‑driven service. With a culture rooted in collaboration, continuous learning, and a commitment to diversity, brighthush is the place where talent thrives and careers accelerate.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• A global footprint – Work with clients across the United States and beyond, gaining exposure to diverse markets and cultures.
• A remote-first mindset – Enjoy the flexibility of a fully remote role while staying connected to a vibrant, virtual community.
• A culture of growth – Access to ongoing training, mentorship programs, and clear career pathways that help you evolve from an entry‑level role into a seasoned professional.
• Impactful work – Every interaction you have directly supports our customers’ financial security and well‑being.

Key Responsibilities

As a Bilingual Customer Service Representative at brighthush, you will be the frontline ambassador for our brand, ensuring that every customer interaction is handled with empathy, efficiency, and professionalism. Your day‑to‑day tasks will include:

• Customer Engagement: Respond to inbound calls, emails, and chat inquiries in both English and Spanish, providing accurate information and solutions.
• Issue Resolution: Diagnose and resolve customer concerns, escalating complex issues to the appropriate teams while maintaining a high first‑contact resolution rate.
• Quality Assurance: Adhere to brighthush’s quality standards, including call monitoring, documentation accuracy, and compliance with regulatory guidelines.
• Data Management: Log all customer interactions in our CRM system, ensuring data integrity and confidentiality.
• Continuous Improvement: Participate in regular training sessions, share feedback on process enhancements, and contribute to the development of best‑practice playbooks.
• Shift Flexibility: Work a variety of shifts, including evenings, weekends, and occasional overtime, to meet the needs of our nationwide customer base.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, language proficiency, and a passion for service excellence. The following qualifications are essential:

• Customer Service Experience: Minimum of 1 year in a customer‑facing role, preferably within a call center or support environment.
• Language Proficiency: Native or near‑native fluency in Spanish and English, with strong written and verbal communication skills in both languages.
• Educational Background: High school diploma or equivalent; additional coursework in business, communications, or a related field is a plus.
• Technical Proficiency: Comfortable using Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM platforms; quick learner of new software.
• Physical Requirements: Ability to sit for the majority of the workday and use a computer and phone simultaneously.
• Reliability: Strong punctuality, adherence to schedules, and a proven track record of meeting or exceeding performance metrics.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in the financial services or insurance industry.
• Knowledge of regulatory compliance standards (e.g., HIPAA, GDPR).
• Previous exposure to remote work environments and virtual collaboration tools.
• Demonstrated ability to handle high‑volume call traffic while maintaining quality.
• Strong problem‑solving skills and a proactive approach to customer satisfaction.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. We value:

• Empathy & Active Listening: Understanding customer needs and responding with genuine care.
• Communication: Clear, concise, and courteous communication in both Spanish and English.
• Adaptability: Ability to pivot between different tasks, technologies, and customer scenarios.
• Time Management: Efficiently managing call queues, documentation, and follow‑ups.
• Team Collaboration: Working seamlessly with cross‑functional teams, including sales, technical support, and compliance.
• Data Integrity: Meticulous attention to detail in data entry and record‑keeping.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Bilingual Customer Service Representative, you’ll have access to:

• Structured Onboarding: Comprehensive training modules covering product knowledge, customer service best practices, and company culture.
• Mentorship Programs: Pairing with experienced team members to accelerate skill development.
• Professional Development: Paid courses, certifications, and workshops in areas such as customer experience, data analytics, and leadership.
• Career Pathways: Clear progression routes to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Cross‑Functional Projects: Opportunities to collaborate on initiatives that span product development, marketing, and compliance.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. Highlights include:

• Flexible Scheduling: While shift coverage is essential, we offer flexibility to accommodate personal commitments.
• Virtual Team Building: Regular virtual coffee breaks, game nights, and wellness sessions to foster camaraderie.
• Inclusive Values: A diverse workforce that celebrates different perspectives and backgrounds.
• Recognition & Rewards: Monthly shout‑outs, performance bonuses, and peer‑to‑peer recognition programs.
• Well‑Being Support: Access to mental health resources, wellness stipends, and ergonomic equipment allowances.

Compensation & Benefits

We offer a competitive total rewards package designed to support your financial and personal well‑being:

• Competitive Salary: Market‑aligned base pay with performance‑based incentives.
• 401(k) Matching: Company match to help you build a secure retirement fund.
• Paid Time Off: Generous vacation, sick leave, and personal days to recharge.
• Tuition Reimbursement: Up to $5,000 annually for courses that enhance your professional skill set.
• Parental Leave: Paid maternity and paternity leave to support new family members.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Technology Allowance: Reimbursement for home office equipment and high‑speed internet.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to take the next step in your career and join a team that values your voice? Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Final Thoughts

As a Bilingual Customer Service Representative at brighthush, you’ll be at the heart of our customer experience, bridging language and culture to deliver exceptional support. If you’re passionate about helping people, thrive in a fast‑paced remote environment, and are eager to grow both personally and professionally, we want to hear from you. Join us and help shape the future of financial wellness—one conversation at a time.