Bilingual Customer Service & Sales Development Representative (SDR) – Remote Global Opportunities at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that is redefining how businesses connect with customers worldwide. With a portfolio that spans multiple industries—from fintech and e‑commerce to health tech and SaaS—brighthush is committed to delivering seamless, personalized experiences at scale. Our mission is to empower teams with the tools, insights, and support they need to thrive in a rapidly evolving digital landscape.

Why Join brighthush?

At brighthush, we believe that the best ideas come from diverse perspectives. That’s why we cultivate a culture of collaboration, curiosity, and continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find:

• Global Impact: Work on projects that serve customers across continents.
• Remote Flexibility: 100% home‑office setup with the freedom to choose your workspace.
• Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks.
• Inclusive Environment: A multicultural team that celebrates differences and drives innovation.
• Competitive Compensation: Monthly USD payments processed through secure, reliable platforms.

Position Overview

We are seeking a dynamic, bilingual Customer Service & Sales Development Representative (SDR) to join our global support and business development teams. In this hybrid role, you will be the first point of contact for our international clients, resolving their inquiries and identifying new revenue opportunities. Your ability to communicate fluently in multiple languages and your knack for problem‑solving will be essential to maintaining high customer satisfaction and driving growth.

Key Responsibilities

• Customer Support Excellence: Handle inbound queries via chat, email, and phone, providing timely, accurate, and empathetic solutions.
• Business Development: Prospect and qualify leads, conduct outreach via email and LinkedIn, and schedule demos for our sales team.
• CRM Management: Maintain up‑to‑date records in Salesforce, HubSpot, or similar platforms, ensuring data integrity and actionable insights.
• Quality Assurance: Participate in regular quality reviews, share best practices, and contribute to process improvements.
• Cross‑Functional Collaboration: Work closely with product, marketing, and engineering teams to relay customer feedback and influence roadmap decisions.
• Performance Metrics: Meet or exceed KPIs such as response time, resolution rate, lead conversion, and customer satisfaction scores.

Essential Qualifications

• Experience: 2–3 years in Customer Service, Customer Support, or Sales Development Representative roles.
• Languages: Advanced proficiency (B2/C1) in at least one of the following: English, French, German, Italian, or Portuguese.
• Communication: Exceptional written and verbal communication skills in both the primary language and English.
• Technical Proficiency: Comfortable using CRM systems (e.g., Salesforce, HubSpot), help desk tools (e.g., Zendesk, Freshdesk), and collaboration platforms (Slack, Teams).
• Problem‑Solving: Strong analytical mindset with the ability to troubleshoot complex issues and propose effective solutions.
• Self‑Motivation: Ability to work independently in a remote environment while staying aligned with team goals.

Preferred Qualifications

• Experience in a B2B SaaS environment or a high‑growth startup.
• Knowledge of the fintech or e‑commerce sectors.
• Experience with data analysis tools (Excel, Google Sheets, Tableau).
• Additional language skills beyond the required set.
• Certifications in customer success, sales methodology, or related fields.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Strong interpersonal skills and emotional intelligence.
• Adaptability to fast‑paced, evolving environments.
• Time‑management and organizational abilities.
• Team player with a collaborative spirit.
• Data‑driven decision making.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Monthly learning sessions on industry trends, product updates, and soft‑skill development.
• Mentorship programs pairing you with senior leaders across departments.
• Annual conference travel to attend global events and network with peers.
• Clear promotion paths from Customer Success Specialist to Senior Specialist, Team Lead, and Manager roles.
• Cross‑functional projects that allow you to broaden your skill set and gain exposure to new business areas.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the world, as long as you have a reliable internet connection. We foster a supportive, inclusive atmosphere where ideas are valued and collaboration is encouraged. Regular virtual team‑building activities, open‑door leadership policies, and a focus on work‑life balance help us maintain a high‑energy, high‑performance team.

Compensation & Benefits

While specific figures are tailored to experience and location, we offer competitive salaries paid in USD on a monthly basis through secure payment platforms. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• Flexible paid time off and a generous holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Equity or profit‑sharing opportunities for senior roles.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion can help us continue to deliver world‑class customer experiences and drive business growth.