Bilingual Customer Support Specialist – Croatian & English – Remote Accommodation Platform – Greece – Flexible Start Dates – 2025

About brighthush

brighthush is a forward‑thinking, global hospitality platform that connects travelers with unique, authentic stays around the world. With a mission to create memorable experiences while empowering local hosts, brighthush has grown from a niche marketplace into a trusted name in the travel industry. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. We believe that every interaction—whether it’s a phone call, a chat message, or an email—has the power to shape a traveler’s journey.

As we expand our presence in the European market, we’re looking for a passionate, bilingual Customer Support Specialist who can bridge the gap between our guests and hosts in Croatia and English‑speaking regions. This role is perfect for someone who thrives in a fast‑paced, remote environment and wants to be part of a company that values innovation, diversity, and continuous learning.

Why Join brighthush?

• Impactful Work: Every ticket you resolve directly improves the experience of thousands of travelers and hosts worldwide.
• Remote Flexibility: Work from anywhere in Greece with a reliable internet connection and a flexible schedule that respects your personal life.
• Career Growth: Opportunities to move into senior support roles, product teams, or global operations as brighthush scales.
• Learning Culture: Access to internal training, mentorship programs, and a knowledge hub that keeps you at the cutting edge of hospitality tech.
• Competitive Compensation: A market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Bilingual Customer Support Specialist, you will be the frontline advocate for our guests and hosts. Your day‑to‑day tasks will include:

• Multichannel Support: Respond to inquiries via phone, live chat, and email in both Croatian and English, ensuring timely and accurate solutions.
• Issue Resolution: Diagnose and resolve reservation, payment, and account issues, escalating to specialized teams when necessary.
• Quality Assurance: Maintain high standards of customer satisfaction, meeting or exceeding key performance indicators such as response time, resolution rate, and CSAT scores.
• Process Improvement: Identify recurring problems and collaborate with product, engineering, and marketing teams to refine workflows and knowledge base articles.
• Data Management: Log all interactions accurately in our CRM, ensuring data integrity and compliance with GDPR.
• Cross‑Functional Collaboration: Work closely with the Host Support, Payments, and Technical Support teams to deliver seamless experiences.
• Weekend Coverage: Be available for occasional weekend shifts to support our global user base.

Essential Qualifications

• Language Proficiency: Native or fluent Croatian (C1 level) and upper‑intermediate English (B2+), both spoken and written.
• Legal Status: EU citizenship or a valid residence card that grants full market access in Greece.
• Location: Must reside in Greece or be willing to relocate before the start date.
• Technical Setup: Reliable high‑speed internet connection, a dedicated workspace, and a compatible laptop or desktop.
• Availability: Flexible to work Monday‑Friday shifts of 10:00‑18:30 or 11:00‑19:30, with occasional weekend coverage.
• Customer‑Centric Mindset: Demonstrated ability to empathize with users, handle challenging situations calmly, and turn negative experiences into positive outcomes.

Preferred Qualifications

• Experience in a customer support role within the travel, hospitality, or SaaS industry.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Basic understanding of payment processing, booking engines, and reservation systems.
• Experience working remotely in a distributed team environment.
• Knowledge of GDPR and data privacy best practices.

Key Skills & Competencies

• Communication: Clear, concise, and friendly communication in both Croatian and English.
• Problem‑Solving: Analytical mindset to troubleshoot issues and propose effective solutions.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines.
• Adaptability: Comfortable with evolving processes, new tools, and changing customer needs.
• Team Player: Willingness to collaborate across departments and share knowledge.
• Tech Savvy: Proficient with Microsoft Office, Google Workspace, and basic troubleshooting of common software.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Mentorship Programs: Pairing with senior support agents and product managers to accelerate skill development.
• Internal Training: Regular workshops on product updates, customer psychology, and advanced support techniques.
• Cross‑Functional Projects: Opportunities to contribute to product roadmaps, host outreach initiatives, and data analytics.
• Leadership Pathways: Clear progression to Senior Support Lead, Team Lead, or Customer Success Manager roles.

Work Environment & Culture at brighthush

Our remote-first culture means you’ll collaborate with colleagues across multiple time zones, yet we maintain a strong sense of community through:

• Weekly virtual coffee chats and team stand‑ups.
• Monthly all‑hands meetings where leadership shares company vision and milestones.
• Annual virtual retreats that blend learning sessions with fun team‑building activities.
• Inclusive policies that celebrate diversity, equity, and belonging.

Compensation, Perks, and Benefits

While exact figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary aligned with market rates for bilingual support roles in Greece.
• Performance‑based bonuses tied to key metrics such as CSAT and resolution time.
• Health and dental insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Flexible work hours and the ability to work from any location within Greece.
• Access to a digital learning platform and a stipend for professional development courses.
• Employee referral bonuses and a recognition program for outstanding contributions.

How to Apply

If you’re ready to bring your bilingual support expertise to a dynamic, global platform, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s build unforgettable travel experiences together.

Apply Now –