Portuguese Customer Support Specialist – Multilingual Support & Technical Troubleshooting – Lisbon, Portugal (brighthush)

About brighthush

brighthush is a global, cloud‑based platform that empowers millions of creators, entrepreneurs, and businesses to build, design, and manage their online presence with ease. From dynamic websites and e‑commerce stores to powerful marketing tools, brighthush provides a seamless, intuitive experience that lets users focus on what matters most: growing their brand and connecting with their audience. With a mission to democratize digital creation, brighthush is committed to innovation, reliability, and exceptional customer support across the globe.

Why Join brighthush?

At brighthush, we believe that great products are only as good as the people who use them. That’s why we invest heavily in our support team – the frontline ambassadors who turn challenges into opportunities and help our users thrive. As a Portuguese Customer Support Specialist, you’ll be at the heart of our community, ensuring that every user feels heard, understood, and empowered to succeed online.

Key Responsibilities

• Deliver Outstanding Customer Service: Provide timely, empathetic, and accurate assistance via chat, email, and phone to Portuguese‑speaking users worldwide.
• Technical Troubleshooting: Diagnose and resolve platform‑related issues, from content publishing errors to advanced feature glitches, ensuring minimal downtime for our clients.
• Feature Education & Adoption: Guide users through new features, best practices, and creative workflows, helping them maximize the value of their brighthush experience.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Quality Assurance teams to report bugs, suggest improvements, and participate in beta testing.
• Continuous Learning: Stay up‑to‑date with platform updates, industry trends, and emerging digital marketing strategies to provide informed, forward‑looking support.
• Feedback Loop: Collect, analyze, and relay user insights and pain points to the product roadmap, driving enhancements that directly impact user satisfaction.
• Documentation & Knowledge Base: Contribute to internal knowledge bases and public help articles, ensuring that information is clear, accurate, and accessible.

Essential Qualifications

• Native or near‑native proficiency in Portuguese (Portugal or Brazil).
• Strong command of English (written and spoken).
• Previous experience in a customer support or technical support role, preferably in SaaS or cloud‑based products.
• Excellent communication skills, with the ability to explain complex concepts in simple terms.
• Proactive problem‑solving mindset and a passion for helping others.
• Comfortable using multiple communication channels (chat, email, phone) and support tools (Zendesk, Intercom, etc.).
• Ability to work independently and as part of a global, cross‑functional team.

Preferred Qualifications

• Experience with website builders, e‑commerce platforms, or digital marketing tools.
• Knowledge of HTML/CSS, JavaScript, or basic web development concepts.
• Familiarity with CRM systems and ticketing workflows.
• Experience in a remote or distributed work environment.
• Multilingual abilities beyond Portuguese and English.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help users succeed.
• Technical Aptitude: Quick learning of new tools, troubleshooting logic, and a solid grasp of web technologies.
• Communication Excellence: Clear, concise, and friendly written and verbal communication.
• Time Management: Ability to juggle multiple tickets, prioritize effectively, and meet SLA targets.
• Collaboration & Teamwork: Willingness to share knowledge, provide feedback, and support peers.
• Adaptability: Thrive in a fast‑moving environment with frequent updates and evolving user needs.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our platform. We offer:

• Mentorship Programs: Pairing with senior support engineers and product managers to accelerate skill development.
• Professional Development: Access to online courses, certifications, and workshops in customer success, UX, and web technologies.
• Career Ladders: Clear progression from Support Specialist to Team Lead, Customer Success Manager, or Product Analyst.
• Innovation Projects: Opportunities to contribute to new feature rollouts, beta programs, and community initiatives.
• Global Exposure: Collaborate with colleagues across Europe, North America, and Asia, building a truly international network.

Work Environment & Culture

brighthush fosters a culture of transparency, creativity, and continuous improvement. Our remote‑first model means you can work from anywhere, while our virtual team gatherings keep the spirit of collaboration alive. We celebrate diversity, encourage open dialogue, and reward innovative ideas that enhance our product and support experience.

Compensation, Perks & Benefits

While specific figures may vary by role and location, brighthush offers a competitive salary package that reflects your expertise and contributions. In addition, you’ll enjoy:

• Flexible working hours and a fully remote setup.
• Health and wellness stipend, including mental health resources.
• Annual performance bonuses and equity options.
• Generous paid time off and holiday schedule.
• Access to a comprehensive learning platform and conference sponsorships.
• Team building events, virtual coffee chats, and community meetups.

How to Apply

Ready to join a team that values your expertise and empowers you to make a real impact? Click the link below to submit your application and start your journey with brighthush today.