Senior Danish‑Speaking E‑Commerce Customer Advisor – Remote, Global Tech Retail Support – 12‑Month Contract

About brighthush and the Opportunity

brighthush is a leading global technology powerhouse that has redefined the way people interact with digital products. With a reputation for cutting‑edge innovation, impeccable user experience, and premium customer service, brighthush has become a household name in the tech industry. Our e‑commerce platform serves millions of customers worldwide, and we are constantly expanding our reach into new markets. As part of this growth, we are looking for a dedicated Danish‑speaking Customer Advisor to join our remote team and help us deliver the same level of excellence to our Portuguese‑speaking customers.

Why brighthush? Because we believe that great technology is only as good as the people who support it. We invest heavily in our people, offering continuous learning, career advancement, and a culture that values diversity, collaboration, and innovation. If you are passionate about customer experience, thrive in a fast‑paced environment, and want to be part of a company that is shaping the future of tech, this is the role for you.

Key Responsibilities

• Customer Support Excellence: Handle a high volume of customer inquiries via email, phone, and live chat, ensuring timely and accurate responses that reflect brighthush’s brand values.
• Order Management: Resolve issues related to orders, deliveries, returns, and payments, working closely with logistics partners and internal teams to provide seamless solutions.
• Data Security & Compliance: Safeguard sensitive customer data in accordance with GDPR and brighthush’s internal security protocols, escalating any concerns promptly.
• Multi‑Channel Communication: Maintain a professional tone across all communication channels, adapting style to fit the medium while staying consistent with brand guidelines.
• Collaboration & Escalation: Partner with carriers, fulfillment centers, and cross‑functional departments to resolve complex issues and improve processes.
• Process Improvement: Identify recurring customer pain points and propose actionable improvements to reduce friction and enhance the overall shopping experience.
• Shift Flexibility: Work on rotating shifts, including evenings, weekends, and holidays, to support a global customer base and maintain high service levels.

Essential Qualifications

• Danish Language Proficiency: C2 level in both written and spoken Danish, enabling clear and empathetic communication with customers.
• English Proficiency: C1 level in written and spoken English, ensuring effective collaboration with international teams.
• Attention to Detail: Strong focus on accuracy and consistency in all customer interactions and data handling.
• Independent Work Ethic: Ability to manage multiple tasks, prioritize effectively, and meet deadlines without constant supervision.
• Technical Aptitude: Comfortable using CRM systems, ticketing tools, and basic troubleshooting of web‑based order platforms.
• Shift Availability: Willingness to work rotating shifts, including nights, weekends, and public holidays, to support a 24/7 customer service operation.
• Legal Eligibility: EU passport or valid residence card for Portugal, or willingness to relocate to Portugal with relocation assistance.

Preferred Qualifications

• Experience in e‑commerce customer support, preferably within a tech or retail environment.
• Knowledge of logistics and fulfillment processes, including shipping carriers and return management.
• Familiarity with GDPR and data protection best practices.
• Previous experience working remotely or in a distributed team.
• Additional language skills (e.g., Portuguese, English, or other European languages).

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and turning challenges into opportunities for delight.
• Communication: Clear, concise, and empathetic communication across written and verbal channels.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and priorities.
• Team Player: Collaborative attitude, ready to share insights and support colleagues across functions.
• Time Management: Efficiently juggle multiple tickets, deadlines, and stakeholder expectations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Danish‑speaking Customer Advisor, you will:

• Gain exposure to global e‑commerce operations and learn from industry leaders.
• Participate in cross‑functional projects that influence product and service improvements.
• Access a comprehensive learning platform with courses on customer experience, data analytics, and product knowledge.
• Earn certifications in customer support best practices and technical tools.
• Be considered for internal promotions to senior support roles, product management, or operations leadership.

Work Environment & Culture at brighthush

brighthush is built on a foundation of trust, transparency, and innovation. Our remote‑first culture means you can work from anywhere in Portugal while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Regular feedback loops and performance reviews that focus on growth.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Community events, hackathons, and volunteer opportunities that strengthen team bonds.

Compensation, Perks, and Benefits

While specific salary details are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote e‑commerce support roles.
• Performance‑based bonuses and incentive programs.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work hours and a generous paid time off policy.
• Relocation assistance for candidates moving to Portugal, covering housing, travel, and integration support.
• Access to a company‑wide learning budget and professional development resources.
• Employee stock purchase plan and equity options for long‑term stakeholders.

How to Apply

If you are ready to bring your Danish language skills, customer‑service expertise, and passion for technology to a global leader, we want to hear from you. Submit your application through our career portal or click the link below to start the process.

Apply to brighthush Today

Why Join brighthush?

At brighthush, you will be part of a mission to deliver unparalleled digital experiences to millions of customers worldwide. You will work alongside talented professionals who are passionate about technology, innovation, and customer satisfaction. With a supportive remote environment, continuous learning, and a clear path for career progression, brighthush offers the perfect blend of challenge and opportunity for the next generation of customer‑experience leaders.

Ready to take the next step? Apply now and help shape the future of e‑commerce with brighthush.