Bilingual Customer Support Specialist – English & French – CRM & Automotive Dealership Operations – Remote, Canada

About brighthush

At brighthush, we’re redefining the automotive technology landscape. Our mission is simple yet ambitious: to empower dealerships worldwide with intuitive, data‑driven solutions that streamline operations, enhance customer experiences, and drive profitability. With a portfolio that spans dealership management systems, inventory platforms, and cutting‑edge customer relationship tools, brighthush is at the forefront of the industry’s digital transformation.

Founded on a culture of innovation, collaboration, and relentless customer focus, brighthush has grown from a niche software provider into a global partner trusted by thousands of dealerships. Our team is a vibrant mix of engineers, designers, sales professionals, and support specialists who share a common passion for solving real‑world problems and delivering measurable results.

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values creativity, continuous learning, and a healthy work‑life balance. We celebrate diversity, encourage open dialogue, and empower every team member to bring their authentic self to work.

Why This Role Matters

Customer support is the heartbeat of any technology company. At brighthush, our bilingual support specialists are the frontline ambassadors who translate complex technical concepts into clear, actionable guidance for our global clientele. Whether you’re troubleshooting a Salesforce integration, guiding a dealer through a new feature rollout, or resolving a critical issue that impacts a dealership’s daily operations, your work directly influences customer satisfaction, loyalty, and ultimately, the success of our partners.

Key Responsibilities

• Technical Support Excellence: Provide first‑line assistance for a wide range of technical issues related to our CRM and dealership management solutions. Diagnose problems, propose solutions, and ensure timely resolution.
• Customer Inquiry Management: Respond to inbound inquiries via phone, email, and chat in both English and French. Maintain a professional, empathetic tone while delivering accurate information.
• Documentation & Knowledge Base: Log all interactions in our ticketing system, ensuring that every case is fully documented. Contribute to and refine our internal knowledge base to improve self‑service resources.
• Cross‑Functional Collaboration: Work closely with product, engineering, and sales teams to relay customer feedback, identify recurring issues, and help shape future product enhancements.
• Process Improvement: Continuously evaluate support workflows, propose efficiencies, and participate in initiatives that elevate the overall customer experience.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, average handle time, and customer satisfaction scores.

Essential Qualifications

• Bilingual proficiency in English and French (written and spoken). Demonstrated ability to switch seamlessly between languages in a professional setting.
• Experience with Salesforce or a comparable CRM platform, including navigation, data management, and basic troubleshooting.
• Familiarity with dealership operations, inventory management, or automotive tools is highly desirable.
• Strong analytical and problem‑solving skills, with a methodical approach to diagnosing and resolving technical issues.
• Excellent communication skills—both verbal and written—accompanied by a customer‑first mindset.
• Ability to work independently in a remote environment while maintaining strong collaboration with distributed teams.
• High level of digital literacy and comfort with multiple software tools (ticketing systems, knowledge bases, collaboration platforms).

Preferred Qualifications

• Prior experience in a customer support role within the automotive or technology sector.
• Knowledge of dealership management systems (e.g., Dealertrack, CDK, or similar).
• Experience with remote support tools such as screen sharing, remote desktop, or live chat platforms.
• Certifications related to Salesforce administration or customer support best practices.
• Experience working in a fast‑paced, high‑volume support environment.

Skills & Competencies

• Technical Aptitude: Quick learner who can navigate complex software environments and troubleshoot issues efficiently.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities for delight.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Time Management: Ability to prioritize tasks, manage multiple tickets simultaneously, and meet deadlines.
• Collaboration: Comfortable working with cross‑functional teams, sharing insights, and contributing to continuous improvement.
• Adaptability: Thrive in a dynamic environment where processes and priorities evolve rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a bilingual support specialist, you’ll have access to a wealth of learning resources, including:

• On‑the‑job training with seasoned mentors who guide you through our product suite and industry best practices.
• Access to Salesforce and other CRM certification programs, with company‑sponsored tuition reimbursement.
• Regular knowledge‑sharing sessions, webinars, and workshops covering emerging trends in automotive technology.
• Clear career pathways: from support specialist to senior support engineer, technical account manager, or product specialist roles.
• Opportunities to contribute to product development by providing frontline insights that shape future releases.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work from anywhere in Canada—no commute, no office distractions.
• Flexible scheduling that respects your personal commitments while ensuring coverage for our global customers.
• A collaborative virtual environment with daily stand‑ups, weekly team huddles, and open communication channels.
• Regular virtual team‑building events, hackathons, and innovation challenges.
• A culture that celebrates wins—both big and small—through shout‑outs, recognition programs, and quarterly awards.

Compensation, Perks, & Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards for bilingual support specialists.
• Performance‑based bonuses tied to customer satisfaction metrics and support KPIs.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Wellness resources, including virtual fitness classes, mental health support, and wellness stipends.
• Employee referral program with attractive rewards.

How to Apply

If you’re ready to bring your bilingual support expertise to a dynamic, customer‑centric organization, we’d love to hear from you. Join brighthush and help shape the future of automotive technology while advancing your career in a supportive, growth‑oriented environment.