Bilingual Customer Support Specialist (English/French) – Salesforce & Automotive CRM – Remote, Full‑Time – brighthush

About brighthush

brighthush is a leading innovator in automotive technology, delivering cutting‑edge dealership management systems and vehicle imaging solutions that empower automotive professionals worldwide. With a global footprint and a commitment to digital transformation, brighthush is redefining how dealerships operate, engage with customers, and drive business growth. Our culture is built on collaboration, continuous learning, and a passion for excellence. If you thrive in a fast‑paced, technology‑driven environment and want to make a tangible impact on the automotive industry, brighthush is the place for you.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We offer a dynamic, inclusive workplace where creativity is encouraged, and every voice matters. As a Bilingual Customer Support Specialist, you will:

• Work with a global team of experts in automotive technology.
• Leverage industry‑leading tools like Salesforce to solve real‑world problems.
• Enjoy a fully remote, flexible schedule that supports work‑life balance.
• Benefit from a comprehensive benefits package, including generous paid time off, health and wellness programs, and professional development opportunities.
• Grow your career through mentorship, cross‑functional projects, and a clear path to leadership roles.

Key Responsibilities

As a Bilingual Customer Support Specialist, you will be the frontline advocate for our dealership partners and end‑users. Your day‑to‑day tasks will include:

• Customer Interaction: Respond promptly to inquiries via phone, email, and chat, ensuring a seamless experience for both English‑ and French‑speaking customers.
• Issue Resolution: Diagnose and troubleshoot technical issues related to dealership operations, vehicle imaging, and CRM workflows.
• Documentation: Accurately record all interactions and resolutions in Salesforce, maintaining data integrity and compliance with company standards.
• Process Improvement: Identify recurring pain points and collaborate with product and engineering teams to propose enhancements.
• Knowledge Sharing: Create and update knowledge base articles, FAQs, and training materials to empower customers and internal teams.
• Team Collaboration: Participate in weekly cross‑functional meetings, providing insights from the customer perspective.

Essential Qualifications

To excel in this role, you should possess the following:

• Fluency in both English and French (written and spoken).
• Minimum of 1 year of customer support experience, preferably in a B2B SaaS or automotive technology environment.
• Hands‑on experience with Salesforce or a comparable CRM platform.
• Strong analytical and problem‑solving skills, with the ability to deconstruct complex issues and propose actionable solutions.
• Excellent communication skills, capable of translating technical jargon into clear, concise language for non‑technical stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with collaboration tools such as Teams or Slack.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑moving environment.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in the automotive dealership industry or exposure to dealership management systems.
• Knowledge of vehicle imaging technologies or related software.
• Previous exposure to remote work environments and virtual collaboration tools.
• Certifications in Salesforce administration or customer service excellence.
• Experience with data analysis and reporting tools.

Skills & Competencies

Success at brighthush requires a blend of technical acumen and soft skills:

• Technical Proficiency: Comfortable navigating CRM systems, troubleshooting software, and using diagnostic tools.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Adaptability: Ability to thrive in a rapidly evolving industry and embrace new technologies.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity.
• Continuous Learning: Eagerness to stay updated on industry trends, product updates, and best practices.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Bilingual Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new product releases, industry standards, and advanced Salesforce features.
• Cross‑functional projects that expose you to product management, engineering, and sales teams.
• Clear career pathways to roles such as Senior Support Engineer, Product Support Lead, or Customer Success Manager.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and empowerment. Our remote‑first approach means you can work from anywhere in Canada while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Access to a digital resource hub containing training materials, best‑practice guides, and community forums.
• Regular virtual social events, such as trivia nights, wellness challenges, and coffee chats.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels valued and heard.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for entry‑level support roles.
• Performance‑based bonuses and incentive programs.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance plans for you and your dependents.
• Flexible work hours and a fully remote setup, eliminating commute stress.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and fitness reimbursements.
• Company‑wide initiatives such as volunteer days and community outreach projects.

How to Apply

Ready to join a forward‑thinking team that values your bilingual skills and customer‑service expertise? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this job

Closing Statement

At brighthush, we’re not just building software; we’re shaping the future of automotive technology. If you’re passionate about delivering exceptional customer experiences, thrive in a bilingual environment, and want to grow alongside industry leaders, we want to hear from you. Join us and help drive the next wave of innovation in the automotive world.