Bilingual Customer Support Specialist – Salesforce & Automotive Industry Expertise – Remote, Full‑Time – brighthush

About brighthush

At brighthush, we’re redefining the automotive experience through cutting‑edge technology and unparalleled customer service. Our suite of dealership management systems, vehicle imaging solutions, and data‑driven tools empower automotive professionals to streamline sales, service, inventory, and accounting processes. With a global footprint and a passion for innovation, brighthush is the trusted partner for dealerships that want to stay ahead of the curve.

We’re not just a technology company; we’re a community of problem‑solvers, storytellers, and lifelong learners. Our culture is built on transparency, collaboration, and a relentless focus on delivering value to our customers. Whether you’re a seasoned veteran or just starting your career, brighthush offers an environment where you can grow, experiment, and make a real impact.

Why Join brighthush?

As a Bilingual Customer Support Specialist, you’ll be the frontline ambassador for our clients, ensuring they receive the highest level of service and support. You’ll work with a dynamic team that values diversity, encourages innovation, and rewards initiative. With brighthush, you’ll enjoy:

• Competitive salary and comprehensive benefits package
• Generous paid time off and flexible work arrangements
• Continuous learning opportunities, including certifications and workshops
• Access to the latest industry tools and technologies
• A culture that celebrates success and fosters personal growth

Key Responsibilities

As a Bilingual Customer Support Specialist, you will be responsible for delivering exceptional support to our dealership partners. Your day‑to‑day tasks will include:

• Providing timely, accurate technical support for Salesforce and other CRM platforms used by our clients.
• Responding to customer inquiries via phone, email, and chat in both English and Spanish.
• Documenting all interactions in the CRM, ensuring data integrity and compliance with company standards.
• Collaborating with cross‑functional teams (Sales, Product, Engineering) to resolve complex issues.
• Identifying recurring problems and proposing process improvements to enhance customer satisfaction.
• Maintaining a deep understanding of dealership operations and automotive industry tools.
• Participating in on‑call rotations and emergency support as needed.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, communication excellence, and a passion for customer success. The following qualifications are essential:

• Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
• Minimum of 1 year of experience in a customer support or technical support role, preferably within the automotive or technology sectors.
• Hands‑on experience with Salesforce or a comparable CRM platform.
• Familiarity with dealership operations, inventory management, and automotive industry tools.
• Strong problem‑solving skills and the ability to troubleshoot complex technical issues.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (Teams, Slack).
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience with automotive dealership management systems (e.g., Dealertrack, CDK, or similar).
• Knowledge of vehicle imaging solutions and digital asset management.
• Previous experience in a bilingual support role within a SaaS or technology company.
• Certifications related to Salesforce (e.g., Administrator, Advanced Administrator).
• Experience with data analytics or reporting tools.
• Background in customer success or account management.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and analytical skills:

• Technical Proficiency: Ability to navigate CRM systems, troubleshoot software issues, and use diagnostic tools.
• Communication: Clear, concise, and empathetic communication in both English and Spanish.
• Problem‑Solving: Analytical mindset with a focus on root cause analysis and solution implementation.
• Customer‑Centricity: Passion for delivering outstanding customer experiences and building long‑term relationships.
• Collaboration: Comfortable working with cross‑functional teams and sharing knowledge.
• Adaptability: Thrives in a remote, dynamic environment and can quickly adjust to changing priorities.
• Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple support tickets simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Support Specialist, you’ll have access to:

• Structured onboarding program with mentorship from senior support engineers.
• Regular training sessions on new product releases, industry trends, and advanced Salesforce features.
• Opportunities to earn certifications (e.g., Salesforce Administrator, Customer Success Manager).
• Clear career pathways to roles such as Senior Support Specialist, Technical Account Manager, or Product Specialist.
• Cross‑departmental projects that expose you to product development, sales, and marketing.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, flexibility, and a shared commitment to excellence. You’ll experience:

• Fully equipped home office stipend to ensure you have the tools you need.
• Weekly virtual team huddles and monthly all‑hands meetings to stay connected.
• Inclusive and diverse workplace where every voice is heard.
• Regular virtual social events, hackathons, and wellness programs.
• Transparent communication from leadership and a flat hierarchy that encourages initiative.

Compensation & Benefits

We offer a competitive salary range of USD 43,680 – 47,840 per year, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance (including coverage for dependents).
• 401(k) plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Flexible work schedule and remote work options.
• Professional development stipend for courses, conferences, and certifications.
• Employee wellness program, including mental health resources.
• Annual performance bonus potential.

How to Apply

Ready to take the next step in your career and join a team that values innovation, collaboration, and customer success? Click the link below to submit your application and become part of the brighthush family.

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Join brighthush Today!

At brighthush, we’re on a mission to empower dealerships worldwide with technology that drives growth and enhances customer satisfaction. As a Bilingual Customer Support Specialist, you’ll play a pivotal role in ensuring our clients receive the support they need to thrive. If you’re passionate about technology, customer success, and the automotive industry, we want to hear from you. Apply now and help us shape the future of automotive technology.