Experienced Multilingual Customer Care Specialist – French, German, Italian, Spanish, Polish & English – Leading Perfume & Beauty E‑commerce Platform

About brighthush

brighthush is more than a marketplace; it is a passport to the world of scent. Since our launch in 2024, we have curated a catalogue of over 1,000 designer and niche perfumes, each meticulously sourced from more than 200 renowned houses. Our ISO‑certified decant facility guarantees that every 2 ml, 5 ml, 8 ml vial or 30 ml bottle meets the highest quality standards, allowing fragrance lovers to explore luxury scents at a fraction of the price.

Headquartered in the heart of Paris on Place Vendôme, with a second office in Berlin, brighthush serves customers across 27 European markets and ships to 26 EU countries. In 2026, our combined online and offline revenue surpassed €30 million, and we celebrated a record 3 million decants sold in a single year – roughly one every 10 seconds. A €25 million investment over three years has been dedicated to expanding our product range and enhancing the customer experience, underscoring our commitment to democratizing fragrance discovery.

At brighthush, fragrance is an intimate, personal journey. We empower our community to try before they buy, offering a curated selection of samples that let them explore scents in depth. Behind every purchase is a team of passionate experts who guide, advise, and delight our customers, turning every interaction into a memorable experience.

The Role

As a Multilingual Customer Care Specialist, you will be the friendly, knowledgeable voice that connects brighthush to our diverse customer base. You’ll handle inquiries in your native language—French, German, Italian, Spanish, or Polish—as well as in English, ensuring that every customer feels heard, understood, and valued. Your role is pivotal: you transform questions into confidence, resolve challenges into loyalty, and help shape the future of our brand through insightful feedback.

Key Responsibilities

• Provide prompt, accurate support via email and live chat in your native language and English.
• Assist customers with order status, delivery tracking, product sizing, and payment queries.
• Offer personalized perfume recommendations, drawing on a deep knowledge of our 1,000‑plus catalogue.
• Resolve complex issues with calm, creative problem‑solving, turning potential complaints into positive experiences.
• Collect and share customer insights with cross‑functional teams to drive continuous improvement in products, processes, and content.
• Maintain and update the help centre in your language, ensuring clarity, relevance, and accessibility.
• Collaborate with marketing, logistics, and product teams to align customer feedback with strategic initiatives.
• Participate in regular training sessions to stay current on fragrance trends, new releases, and industry best practices.

Essential Qualifications

• Native fluency in French, German, Italian, Spanish, or Polish, plus fluent English.
• Minimum of 2 years experience in customer service, preferably within e‑commerce or beauty sectors.
• Exceptional written communication skills—warm, precise, and engaging.
• Passion for fragrance, with a genuine curiosity about scent families, notes, and brand stories.
• Strong problem‑solving abilities and a proactive mindset.
• Comfortable using CRM systems, chat platforms, and knowledge‑base tools.
• Ability to work independently in a remote‑friendly environment while staying connected to the team.

Preferred Qualifications

• Experience in a multilingual support role or with international customers.
• Knowledge of perfume manufacturing, supply chain, or quality assurance processes.
• Previous exposure to the fragrance industry—whether as a retailer, brand ambassador, or enthusiast community member.
• Proficiency in additional languages beyond the core five.
• Demonstrated ability to translate customer insights into actionable product or service enhancements.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical skills to interpret data and identify trends.
• Excellent time‑management and organizational abilities.
• Adaptability to evolving processes, tools, and market dynamics.
• Team player who thrives in a collaborative, fast‑paced environment.
• Tech‑savvy: comfortable navigating multiple platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in our people as much as we invest in our products. As a Customer Care Specialist, you’ll have the chance to:

• Progress into senior support roles, team lead positions, or cross‑functional roles in product, marketing, or operations.
• Participate in a generous learning budget of €2,500 per year, covering courses, conferences, and books that align with your career goals.
• Attend exclusive fragrance workshops, masterclasses, and industry events—both virtually and in person.
• Contribute to the development of new support tools, knowledge‑base content, and customer‑centric initiatives.
• Be part of a culture that values innovation, continuous improvement, and open communication.

Work Environment & Company Culture

brighthush blends the best of remote flexibility with the vibrancy of in‑office collaboration. Whether you’re based in Paris, Berlin, or anywhere within the EU, you’ll enjoy:

• Remote‑friendly policies that respect work‑life balance.
• Bi‑annual team gatherings in Paris and Berlin, fostering camaraderie and shared learning.
• A culture that celebrates curiosity, creativity, and a love for fragrance.
• Inclusive, diverse, and supportive teams that value every voice.
• Transparent communication from leadership, with regular updates on company strategy and performance.

Compensation & Perks

We offer a competitive salary range of €48,000 – €62,000 gross per year, plus an annual performance bonus that rewards your impact. In addition:

• Generous monthly perfume allowance—explore the entire catalogue and keep your fragrance knowledge fresh.
• Annual learning budget of €2,500 for courses, conferences, and books.
• 30 days of paid holiday annually, plus public holidays.
• Health and wellness benefits, including flexible working hours and ergonomic support for remote setups.
• Access to a dedicated employee assistance program and mental health resources.
• Discounts on brighthush products for you and your family.

Why Join brighthush?

At brighthush, you’re not just filling a role—you’re becoming part of a movement that democratizes fragrance discovery. You’ll work alongside passionate experts, influence product development, and help shape the customer experience for millions of fragrance lovers across Europe. If you thrive in a dynamic, customer‑first environment and want to grow your career while indulging your love for scent, brighthush is the place for you.

How to Apply

Position: Multilingual Customer Care Specialist – French, German, Italian, Spanish, Polish & English Contract: Full‑time, permanent Location: Paris, Berlin, or remote within the EU

Ready to bring your language skills, customer service expertise, and fragrance passion to brighthush? Send your CV, LinkedIn profile, and any relevant portfolio to [email protected] with the subject line “Multilingual Customer Care Specialist – [Your Native Language]”. We look forward to discovering how you can help us elevate the fragrance journey for our customers.

Join brighthush today and become a key player in the world’s most exciting perfume discovery platform.