Bilingual Data Entry Specialist – Healthcare & Pharma Support – Join brighthush’s Patient Care Team

About brighthush

At brighthush, we believe that data is the heartbeat of patient care. Our mission is to empower healthcare professionals and patients alike with accurate, timely information that drives better outcomes. By combining cutting‑edge technology with a passion for service, we create healthier futures for people and animals across Canada and beyond. If you are ready to make a tangible impact in the center of health, we invite you to bring your expertise to our dynamic, collaborative team.

Position Overview

We are seeking a meticulous, bilingual Data Entry Specialist to support our patient and provider services and pharmaceutical commercialization initiatives. In this role, you will be the guardian of patient records, the liaison between clinical teams and our CRM system, and the champion of data integrity. Your work will directly influence the quality of care and the safety of medication programs.

Key Responsibilities

• Data Capture & Management: Receive, scan, and document all clinical information in compliance with standard operating procedures, protocols, and applicable legislation.
• Pharmacovigilance Support: Conduct quality checks on adverse event reports, ensuring accuracy and completeness before they are entered into the database.
• Patient Record Maintenance: Create and update patient records in the CRM, verify data against source documents, and resolve discrepancies.
• Communication & Coordination: Act as the primary point of contact for internal and external stakeholders, requesting additional information or clarifications as needed.
• Document Handling: Sort, file, and label incoming faxes and physical documents, attaching them to the appropriate patient record.
• Shift Flexibility: Adapt to varying schedules, including coverage for on‑call or overnight shifts to support continuous patient care.
• Ad‑hoc Projects: Participate in special initiatives such as data audits, process improvement studies, or system migrations.
• Compliance & Confidentiality: Adhere to all privacy regulations (PHIPA, PIPEDA) and maintain strict confidentiality of patient information.

Essential Qualifications

• Minimum of 2 years’ experience in a data entry or administrative role within a healthcare or pharmaceutical environment.
• Proficiency in English and French (both written and spoken) to serve patients and colleagues across Quebec and New Brunswick.
• Strong computer skills, including advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM systems such as Salesforce.
• Knowledge of medical terminology and familiarity with pharmacovigilance guidelines (Health Canada, US FDA, EMEA, ICH).
• Excellent organizational abilities, meticulous attention to detail, and a proven track record of meeting deadlines.
• Ability to work independently while also supporting team members during peak periods.
• Experience with faxing software (e.g., MyFax, RightFax) is an asset.

Preferred Qualifications

• Post‑secondary education in life sciences, health information management, or a related field.
• Certification in data management or quality assurance within the healthcare sector.
• Prior exposure to clinical research or medication safety programs.
• Experience with data validation tools and source‑to‑target data mapping.
• Knowledge of regulatory submissions and reporting requirements for drug safety.

Skills & Competencies

• Analytical Thinking: Ability to identify anomalies, question abnormal data, and recommend corrective actions.
• Problem‑Solving: Resolve issues efficiently, escalating only when necessary.
• Communication: Clear, concise verbal and written communication in both English and French.
• Time Management: Prioritize tasks, manage multiple deadlines, and maintain productivity across time zones.
• Team Collaboration: Foster positive relationships with cross‑functional teams and contribute to a supportive work environment.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• On‑the‑job training with seasoned data stewards and quality assurance leads.
• Industry certifications such as Certified Clinical Data Manager (CCDM) or Certified Quality Auditor (CQA).
• Mentorship programs pairing you with senior leaders in data governance and patient safety.
• Regular workshops on emerging technologies, regulatory updates, and best practices in data management.
• Clear career pathways to roles such as Data Analyst, Quality Assurance Specialist, or Program Manager.

Work Environment & Culture at brighthush

Our team is built on collaboration, respect, and a shared commitment to excellence. You’ll find:

• A flexible, hybrid work model that balances in‑office collaboration with remote productivity.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Regular team‑building events, wellness initiatives, and community outreach projects.
• Transparent communication channels and an open‑door policy for feedback and ideas.

Compensation & Benefits

While specific figures vary by experience, we offer a competitive salary range of $41,954 CAD – $59,950 CAD per year, along with a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Paid parental and caregiver leave.
• Flexible spending accounts and retirement savings plans.
• Employee assistance programs for mental and financial wellness.
• Paid volunteer time and opportunities to support local health initiatives.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to join a team that values precision, compassion, and innovation? Submit your resume and a brief cover letter outlining your bilingual experience and why you’re excited about this role. Click the link below to apply:

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Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

Accessibility Policy

brighthush is committed to fair and accessible employment practices. When requested, we will accommodate people with disabilities during the recruitment, assessment, and hiring processes, as well as throughout employment.

Closing Statement

As a Bilingual Data Entry Specialist at brighthush, you will play a pivotal role in safeguarding patient information and supporting medication safety programs that touch countless lives. Your dedication to accuracy and your passion for patient care will help us continue to deliver on our promise of healthier futures. If you are ready to bring your expertise to a purpose‑driven organization, we encourage you to apply today and become part of the brighthush family.