Seasoned Customer Success Manager – 12‑Month Fixed‑Term Contract (SaaS & ESG Solutions) – Champion Adoption, Retention, and Growth at brighthush

About brighthush

brighthush is a global pioneer in Environmental, Social, and Governance (ESG) technology, delivering cloud‑based software that empowers organizations to measure, manage, and improve their sustainability performance. With a portfolio of innovative solutions, brighthush helps companies across industries—from manufacturing and energy to finance and healthcare—reduce environmental impact, enhance safety, and drive responsible business practices.

Backed by a strong investment foundation and a culture of relentless innovation, brighthush is rapidly expanding its footprint worldwide. Our mission is simple yet powerful: to create a safer, more sustainable, and productive world by equipping businesses with the tools they need to thrive in an ESG‑centric economy.

At brighthush, we live by five core values that shape every decision and interaction:

• Customer Centricity – We put our clients at the heart of everything we do.
• Accountability – We own outcomes and deliver on promises.
• Bias to Action – We move fast, experiment, and iterate.
• Innovation – We continuously push the boundaries of technology and service.
• Collaboration – We thrive on teamwork, open communication, and shared success.

Our team is diverse, dynamic, and driven by a shared passion for sustainability and customer success. If you are eager to challenge yourself, build lasting relationships, and make a tangible impact, brighthush is the place for you.

Your Role

As a Customer Success Manager on a 12‑month fixed‑term contract, you will be the linchpin between our clients and our product teams. You will guide customers through their entire lifecycle, ensuring they realize maximum value from our ESG SaaS platform, while proactively identifying opportunities for growth and improvement.

In this role, you will:

• Serve as the primary point of contact for low‑ to mid‑tier accounts, fostering trust and partnership.
• Drive product adoption through tailored onboarding, training, and ongoing education.
• Monitor customer health, identify risks, and implement mitigation strategies.
• Collaborate cross‑functionally with Support, Product, and Engineering to resolve issues swiftly.
• Analyze usage data, surface insights, and recommend enhancements to the product roadmap.
• Contribute to renewal processes and identify upsell or cross‑sell opportunities.

Key Responsibilities

Customer Adoption & Onboarding

• Design and execute comprehensive onboarding plans that align with each customer’s goals and timelines.
• Educate clients on platform features, updates, and best practices to accelerate adoption.
• Develop and deliver engaging training materials, webinars, and documentation.
• Track adoption metrics and adjust strategies to ensure continuous progress.

Relationship Management & Engagement

• Build and maintain strong, trusted relationships with key stakeholders across client organizations.
• Conduct regular check‑ins, business reviews, and value‑add conversations.
• Act as the voice of the customer within brighthush, advocating for their needs and priorities.
• Maintain accurate and up‑to‑date records of all interactions in our CRM system.

Issue Resolution & Escalation

• Collaborate with Support, Product, and Engineering to diagnose and resolve technical or functional issues.
• Escalate bugs or feature requests, ensuring timely communication of status and outcomes to customers.
• Track resolution metrics and work with teams to improve support processes.

Data, Insights & Reporting

• Leverage CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) to monitor usage and health scores.
• Prepare and present performance reports for internal stakeholders and customers.
• Identify patterns in customer behavior and surface actionable insights to improve processes and product features.

Retention & Growth

• Partner with the Sales team to identify expansion opportunities and support cross‑sell or upsell initiatives.
• Ensure customers achieve their desired outcomes, driving satisfaction and loyalty.
• Contribute to renewal strategies, including contract negotiations and renewal planning.

Essential Qualifications

• 2–5 years of experience in Customer Success, Account Management, Support, or a related customer‑facing role, preferably within SaaS.
• Proven track record of driving product adoption, customer satisfaction, and retention.
• Strong communication and interpersonal skills, with the ability to build rapport across diverse audiences.
• Passion for technology and a willingness to dive deep into SaaS products.
• Problem‑solving mindset and the ability to manage multiple priorities simultaneously.
• Experience with CRM or CSP tools (e.g., Salesforce, Gainsight, HubSpot).
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Experience in the ESG, sustainability, or environmental compliance space.
• Knowledge of data analytics and reporting tools.
• Previous experience working in a fast‑paced, high‑growth startup environment.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Customer‑First Mindset – Always prioritizing the client’s success.
• Strategic Thinking – Translating customer goals into actionable plans.
• Analytical Acumen – Turning data into insights that drive decisions.
• Collaboration & Influence – Working effectively across teams and influencing stakeholders.
• Adaptability – Thriving in a dynamic, evolving environment.
• Time Management – Balancing multiple accounts and projects with precision.

Career Growth & Learning

While this role is a fixed‑term contract, brighthush is committed to nurturing talent and providing clear pathways for advancement. Successful Customer Success Managers often transition into senior CS leadership, product management, or sales roles within the organization. Throughout your tenure, you will have access to:

• Structured onboarding and mentorship programs.
• Regular feedback loops and performance reviews.
• Opportunities to attend industry conferences, webinars, and training sessions.
• Cross‑functional projects that broaden your skill set and visibility.

Work Environment & Culture

At brighthush, we believe that a vibrant, inclusive culture fuels innovation and employee satisfaction. You’ll experience:

• A collaborative, flat hierarchy that encourages open dialogue.
• Flexible work arrangements, including remote and hybrid options.
• A focus on work‑life balance, with generous vacation policies and wellness initiatives.
• Regular team‑building events, hackathons, and community outreach projects.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While the exact compensation for this contract position will be discussed during the interview process, brighthush offers a competitive package that typically includes:

• Competitive hourly or monthly rate aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Health, dental, and vision insurance options.
• Professional development budget for courses, certifications, and conferences.
• Access to a comprehensive employee wellness program.
• Equity or profit‑sharing opportunities for long‑term contributors.

How to Apply

Ready to make a real impact in the ESG tech space? Join brighthush as a Customer Success Manager and help our clients unlock the full potential of sustainable business practices. Submit your application today and become part of a team that values innovation, accountability, and customer success.